Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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David B.
1 review
0 helpful votes
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I made a mistake in the quantity I ordered only after I confirmed my order. An e mail to the proper Dept quickly resolved my error.

The order arrived in 2 or 3 days and to my surprise I got an email that my order was delivered and upon checking it was at my front door

Nice work guys

Date of experience: November 10, 2018
jerry D.
1 review
0 helpful votes
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Need paypal
November 9, 2018

Need paypal

Date of experience: November 9, 2018
GINA N.
1 review
0 helpful votes
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Fast delivery and accurate part
November 9, 2018

Fast delivery and accurate part. I'm happy I found a reliable source.

Date of experience: November 9, 2018
Phillip S.
1 review
0 helpful votes
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Parts and shipping were as promised, good prices, and user friendly.

Date of experience: November 9, 2018
Dennis F.
1 review
0 helpful votes
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Just ordered item
November 9, 2018

Just ordered item

Date of experience: November 9, 2018
Randall V.
1 review
0 helpful votes
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I Was Just Recently Introduced To Your Cite and I Am Really Impressed! Great Selection! Love The Two Day Shipping!

Date of experience: November 8, 2018
Mark L.
2 reviews
0 helpful votes
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Parts arrived on time
November 8, 2018

Parts arrived on time

Date of experience: November 8, 2018
Steven C.
2 reviews
0 helpful votes
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Experience was very good and shipping was fast
November 8, 2018

Experience was very good and shipping was fast.

Date of experience: November 8, 2018
Tim B.
1 review
0 helpful votes
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Very surprised how fast the parts came
November 8, 2018

Very surprised how fast the parts came. Other places will charge more with a longer shipping time.

Date of experience: November 8, 2018
John C.
3 reviews
0 helpful votes
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Nice website, easy navigation, good prices, quick shipping

Date of experience: November 8, 2018
David B.
3 reviews
0 helpful votes
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Love the parts blowup and prints
November 8, 2018

Love the parts blowup and prints. Adds confidence

Date of experience: November 8, 2018
Washington
1 review
1 helpful vote
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No response
November 7, 2018

I ordered a washing machine door hinge which said it would be delivered the next day. As of yet I have not received the part and all attempts to reach any kind of resolution with GRP has failed. Live chat "I will review the situation and email you". No email. Email to support with no response. Attempt to phone, they don't answer the phone. I reordered through Amazon which was actually cheaper. Now I have to figure how to get my money back.

Date of experience: November 7, 2018
Jack C. — Genuine Replacement Parts Rep
over a year old

Hi Terri, I'm sorry you've had a hard time getting in touch with us. Please call us today at
877-968-4335 and I will assist you in the refund process. We are available 9:00 - 4:30 central time.

Cody

Lisa G.
1 review
0 helpful votes
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Part the right on
November 7, 2018

Part the right on. It was fairly easy to install. Much cheaper than a service call. Thank you your help

Date of experience: November 7, 2018
Barbara H.
1 review
0 helpful votes
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So far easy shopping
November 6, 2018

So far easy shopping.

Date of experience: November 6, 2018
Stephanie D.
7 reviews
0 helpful votes
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Easy to use website and simple to order
November 6, 2018

Easy to use website and simple to order.

Date of experience: November 6, 2018
Jeff J.
1 review
0 helpful votes
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I had a great experience ordering from GenuineReplacementParts.com, and I would recommend them to everyone!

Date of experience: November 6, 2018
Wanda A.
2 reviews
0 helpful votes
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Easy web site to use
November 6, 2018

Easy web site to use

Date of experience: November 5, 2018
NOEMI R.
1 review
0 helpful votes
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Everything was great will totally order again from here!

Date of experience: November 5, 2018
Elizabeth D.
1 review
0 helpful votes
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Thank you so much for the prompt shipping
November 5, 2018

Thank you so much for the prompt shipping. I had stressed over the fact that I may not be able to find a replacement for the oven racks of the general electric oven. Perfect fit! Thanks

Date of experience: November 5, 2018
Steve C.
1 review
0 helpful votes
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Happy so far
November 4, 2018

Happy so far.

Date of experience: November 4, 2018