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Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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I made a mistake in the quantity I ordered only after I confirmed my order. An e mail to the proper Dept quickly resolved my error.
The order arrived in 2 or 3 days and to my surprise I got an email that my order was delivered and upon checking it was at my front door
Nice work guys
Need paypal
Fast delivery and accurate part. I'm happy I found a reliable source.
Parts and shipping were as promised, good prices, and user friendly.
Just ordered item
I Was Just Recently Introduced To Your Cite and I Am Really Impressed! Great Selection! Love The Two Day Shipping!
Parts arrived on time
Experience was very good and shipping was fast.
Very surprised how fast the parts came. Other places will charge more with a longer shipping time.
Nice website, easy navigation, good prices, quick shipping
Love the parts blowup and prints. Adds confidence
I ordered a washing machine door hinge which said it would be delivered the next day. As of yet I have not received the part and all attempts to reach any kind of resolution with GRP has failed. Live chat "I will review the situation and email you". No email. Email to support with no response. Attempt to phone, they don't answer the phone. I reordered through Amazon which was actually cheaper. Now I have to figure how to get my money back.
Part the right on. It was fairly easy to install. Much cheaper than a service call. Thank you your help
So far easy shopping.
Easy to use website and simple to order.
I had a great experience ordering from GenuineReplacementParts.com, and I would recommend them to everyone!
Easy web site to use
Everything was great will totally order again from here!
Thank you so much for the prompt shipping. I had stressed over the fact that I may not be able to find a replacement for the oven racks of the general electric oven. Perfect fit! Thanks
Happy so far.


Hi Terri, I'm sorry you've had a hard time getting in touch with us. Please call us today at
877-968-4335 and I will assist you in the refund process. We are available 9:00 - 4:30 central time.
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