Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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Richard J.
6 reviews
0 helpful votes
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Replacement piece was an instant success
April 8, 2019

Replacement piece was an instant success. Installed, smiled, and walked-away!

Date of experience: April 8, 2019
Allan P.
1 review
0 helpful votes
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It was exactly the part I needed
April 8, 2019

It was exactly the part I needed.

Date of experience: April 8, 2019
Marylou P.
1 review
0 helpful votes
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Easy to find the part I was looking for...
April 8, 2019

Easy to find the part I was looking for...and I couldn't find it on other sites

Date of experience: April 8, 2019
Angelina C.
1 review
0 helpful votes
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It was easy and fast the services was good the best way to shop.

Date of experience: April 8, 2019
tina U.
1 review
0 helpful votes
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Item was easy to find and checkout was equally as easy. Shipping was quick and the item arrived in perfect condition.

Date of experience: April 7, 2019
Dwight O.
1 review
0 helpful votes
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Quick and simple ordering
April 7, 2019

Quick and simple ordering. The parts were exactly what was needed to repair my washing machine.

Date of experience: April 7, 2019
John C.
1 review
0 helpful votes
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End of box was not taped up very well which could have damaged the product and there were no installation instructions for product.

Date of experience: April 7, 2019
DEBORAH S.
1 review
0 helpful votes
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Part arrived as ordered and in time promised
April 7, 2019

Part arrived as ordered and in time promised

Date of experience: April 7, 2019
William R.
1 review
0 helpful votes
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The website was very helpful and accurate
April 7, 2019

The website was very helpful and accurate. Service and shipping were great.

Date of experience: April 7, 2019
Stephen A.
12 reviews
0 helpful votes
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Show how "to do" video's
April 6, 2019

Show how "to do" video's

Date of experience: April 6, 2019
Alfred G.
1 review
0 helpful votes
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Professional service
April 6, 2019

Professional service

Date of experience: April 6, 2019
ROB L.
3 reviews
0 helpful votes
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Thanks for your great website!
April 6, 2019

Thanks for your great website! It was very easy to use!

Date of experience: April 5, 2019
Roger M.
1 review
0 helpful votes
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Thank you Shipping was longer than I thought it was going to take put everything went well on this end Thanks again

Date of experience: April 5, 2019
Jim E.
1 review
0 helpful votes
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I like well designed and easy to use web sites. Yours is both.

Date of experience: April 5, 2019
Sara B.
1 review
0 helpful votes
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Genuine Replacement Parts was the only site that had the part, so I was very relieved. However, when one of the parts arrived, it was dirty (white refrigerator handle). Luckily it could be cleaned with Magic Eraser. Other sites listed the parts cheaper, however, none were in stock and it's not manufactured anymore. First box arrived double-boxed, so no problem. Second, was not. Box was so torn up the part easily came in and out of the box, but part was in tact and clean.

Date of experience: April 5, 2019
Daniel E.
9 reviews
0 helpful votes
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Fast, simple, accurate and easy to order and ship. Sounds like something easy to do but most companies can't or won't provide this customer service; genuine replacementparts does!
Great service and experience. I will definately keep genuinereplacementparts as my "go to" source for keeping my home up and running.

Date of experience: April 5, 2019
Jim O.
5 reviews
0 helpful votes
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Best price, quick, simple and fast shipping
April 5, 2019

Best price, quick, simple and fast shipping.

Date of experience: April 5, 2019
James J.
1 review
0 helpful votes
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It works
April 4, 2019

It works

Date of experience: April 4, 2019
Al C.
1 review
0 helpful votes
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WAIT TO SEE AFTER DELIVERY
April 4, 2019

WAIT TO SEE AFTER DELIVERY

Date of experience: April 4, 2019
Cary S.
1 review
0 helpful votes
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Part arrived later than promised and didn't fix problem.

Date of experience: April 4, 2019