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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Do not order from this firm. This is in reality a bait and switch dishonest business. The parts they supplied were defective and returned by other customers and not any new and genuine parts. Do no be conned by their attractive advertisement and low prices.
I also suspect they removed all the negative reviews so you don't see any on their site.
I have seen very nasty negative reviews on other sites. Also beware of their return policy and time limit. If you installed the parts on your appliances, they will deny any return. But if you don't install the parts, how would you find out they are defective? Then they would try to stall the return request until it is past the 60-day return period and you are out of luck. This is an imposter business, stay away!
Found the switch for the surface element for my GE cooktop which was no longer available on the GE website. Called customer service to verify the part was correct for my cooktop using the model # and it was confirmed by Diana. Keeping fingers crossed it works out.
1st time ordering, part just got installed, so far so good
Very good
Numbers match, timely delivery scheduled, so let's drop it in do a load.
Product as advertised
Quick & good information
I did contact seller to check the status of my order and received an answer in a timely manner which I was pleased with. I received the part ordered within the time frame promised and was very happy that the part installed easily and got my stove working again.
Very good web site finding replacement parts.
So far so good
Unsure if product is a refurb or brand new
Will know more once I receive the product. I was disappointed with the experience. When ordering from your website, it appeared that the purchased item was the entire module and not just the glass. I received just the glass. When I attempted to contact customer service, your company does not conduct customer support via telephone. When I attempted to use the live chat, which appeared to be offered, I was directed to e-mail because live chat was unavailable. I returned the items and you received them on 10/14/2019 at 9:34 am, however, have not notified me that they were received. It was a very frustrating experience.
IT WAS SIMPLE TO ORDER. THE PICS SHOWED THE PART I NEEDED. IT CAME IN GOOD TIME.
THANK YOU.
My experience has been wonderful. Is there a way to review my order part so that I can look for other replacement parts for this item! That would be an awesome feature. Thank You for your customer service interest.
GRP had the parts I needed, at a good price with timely delivery. I would recommend them to anyone wanting to do their own appliance repairs.
Great service thank you
Part number delivered was not part number ordered. They are giving me the runaround about returning (multiple 'tickets', emails, documentation, etc).
Now "waiting on the warehouse for info" is the latest delay tactic.
So basically, if you get sent the right part, your good. If not, you're screwed. Ask yourself if its worth the gamble before ordering.
Will happily pay more for someone who stands behind what they send out.
Wow. Buying a part for my fridge from your site aand following a. YouTube DIY video, I fixed my ice maker for under $36. Had I called a service company I cant imagine it costing me less than $200. Thanks for a high quality replacement part and helping me repair my refridgerator so economically
Very good
The diagrams are spot on and the ease of ordering in awesome!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members