Genuine Replacement Parts

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Genuine Replacement Parts

Genuine Replacement Parts

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Genuine Replacement Parts?
grey stargrey stargrey stargrey stargrey star

Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
This company does not typically respond to reviews

Instant Feedback

73,570 reviews

We monitor reviews for authenticity

M D.
1 review
0 helpful votes
Follow M D.
Unfollow M D.
Share Review
Report Review

Part was packaged very carefully
May 23, 2020

Part was packaged very carefully. Everything was there and unbroken. We are very pleased with whole process.

Date of experience: May 23, 2020
Janey W.
1 review
0 helpful votes
Follow Janey W.
Unfollow Janey W.
Share Review
Report Review

Great shopping experience!
May 23, 2020

Great shopping experience!

Date of experience: May 23, 2020
Joshua H.
1 review
0 helpful votes
Follow Joshua H.
Unfollow Joshua H.
Share Review
Report Review

Great place to purchase parts!
May 23, 2020

Great place to purchase parts!

Date of experience: May 23, 2020
Rhode Island
2 reviews
1 helpful vote
Follow Karly H.
Unfollow Karly H.
Share Review
Report Review

I ordered 2 replacement shelves for my refrigerator doors. When they were delivered I realized they were the wrong doors. They have NO contact number, NO contact info on their website. I've written numerous emails to try to figure out how I can return these shelves with NO RESPONSE for over a month. Don't get screwed like I did.

Date of experience: May 23, 2020
LEAH W.
1 review
0 helpful votes
Follow LEAH W.
Unfollow LEAH W.
Share Review
Report Review

It was seamless to order-but why don't you ask me once I receive my item.
I have no idea how this will end.:-) Received our part!, Excellent!

Date of experience: May 22, 2020
LKJ O.
1 review
0 helpful votes
Follow LKJ O.
Unfollow LKJ O.
Share Review
Report Review

Customer service gave very quick, informative responses when needed.

Date of experience: May 22, 2020
Grem U.
1 review
0 helpful votes
Follow Grem U.
Unfollow Grem U.
Share Review
Report Review

So far, so good
May 23, 2020

So far, so good. No complaints. This is my first experience with Genuine Replacement Parts!.

Date of experience: May 22, 2020
allan c.
1 review
0 helpful votes
Follow allan c.
Unfollow allan c.
Share Review
Report Review

Everything went great
May 23, 2020

Everything went great. I had to return the part because it was the written by part

Date of experience: May 22, 2020
Sequoia U.
1 review
0 helpful votes
Follow Sequoia U.
Unfollow Sequoia U.
Share Review
Report Review

Correct product and in excellent condition but arrived 3 days later than it was scheduled to.

Date of experience: May 22, 2020
Larry M.
1 review
0 helpful votes
Follow Larry M.
Unfollow Larry M.
Share Review
Report Review

Thank you for the fast response and delivery. I know some items are not priority during these times and my order was shipped timely anyway. Thank you!

Date of experience: May 22, 2020
Janice F.
1 review
0 helpful votes
Follow Janice F.
Unfollow Janice F.
Share Review
Report Review

Item I need was in stock; website easy to use. Paid via PayPal, quick and painless! Should receive item within the week. Hoping this will fix my problem!

Date of experience: May 22, 2020
Karri K.
1 review
0 helpful votes
Follow Karri K.
Unfollow Karri K.
Share Review
Report Review

Awesome from the order process to delivery!
May 22, 2020

Awesome from the order process to delivery!

Date of experience: May 22, 2020
Sue K.
7 reviews
0 helpful votes
Follow Sue K.
Unfollow Sue K.
Share Review
Report Review

The website made it easy to find the parts I was searching for.

Date of experience: May 22, 2020
Joshua V.
1 review
0 helpful votes
Follow Joshua V.
Unfollow Joshua V.
Share Review
Report Review

Smooth quick easy to find and great price
May 22, 2020

Smooth quick easy to find and great price.

Date of experience: May 22, 2020
morris t.
1 review
0 helpful votes
Follow morris t.
Unfollow morris t.
Share Review
Report Review

Aaaaaaaaa
May 22, 2020

Aaaaaaaaa

Date of experience: May 22, 2020
Andrea R.
2 reviews
0 helpful votes
Follow Andrea R.
Unfollow Andrea R.
Share Review
Report Review

I had a hard time finding this panel in stores and no one had it, went online and typed in MOD # and your site popped right up, and i see that yall have others parts for my stove...I will be saving your website and other more parts for my stove...THANKS!

Date of experience: May 22, 2020
Virginia
1 review
1 helpful vote
Follow James J.
Unfollow James J.
Share Review
Report Review

Trying to reach this company and they do not answer their phone, and even tried using their on line Chat during their posted hours and nothing... this is horrible customer service. Every 10 seconds on hold they try to get you to email their support department, and state that "our staff is dedicated to answering your questions as quickly as possible". Lol. What a joke.

Date of experience: May 22, 2020
Henry E.
2 reviews
0 helpful votes
Follow Henry E.
Unfollow Henry E.
Share Review
Report Review

Very good web site with easy navigation
May 22, 2020

Very good web site with easy navigation.

Date of experience: May 22, 2020
Maryland
1 review
0 helpful votes
Follow william h.
Unfollow william h.
Share Review
Report Review

The Customer Support Team is responsive and professional! When I contacted them that the order I had placed was lost, they immediately responded and sent the replacement item to me. It arrived within a couple days. I am very pleased

Date of experience: May 22, 2020
Linda A.
5 reviews
0 helpful votes
Follow Linda A.
Unfollow Linda A.
Share Review
Report Review

Everything was handled and rec'd thank you
May 22, 2020

Everything was handled and rec'd thank you

Date of experience: May 21, 2020