Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
We monitor reviews for authenticity
Part was packaged very carefully. Everything was there and unbroken. We are very pleased with whole process.
Great shopping experience!
Great place to purchase parts!
I ordered 2 replacement shelves for my refrigerator doors. When they were delivered I realized they were the wrong doors. They have NO contact number, NO contact info on their website. I've written numerous emails to try to figure out how I can return these shelves with NO RESPONSE for over a month. Don't get screwed like I did.
It was seamless to order-but why don't you ask me once I receive my item.
I have no idea how this will end.:-) Received our part!, Excellent!
Customer service gave very quick, informative responses when needed.
So far, so good. No complaints. This is my first experience with Genuine Replacement Parts!.
Everything went great. I had to return the part because it was the written by part
Correct product and in excellent condition but arrived 3 days later than it was scheduled to.
Thank you for the fast response and delivery. I know some items are not priority during these times and my order was shipped timely anyway. Thank you!
Item I need was in stock; website easy to use. Paid via PayPal, quick and painless! Should receive item within the week. Hoping this will fix my problem!
Awesome from the order process to delivery!
The website made it easy to find the parts I was searching for.
Smooth quick easy to find and great price.
Aaaaaaaaa
I had a hard time finding this panel in stores and no one had it, went online and typed in MOD # and your site popped right up, and i see that yall have others parts for my stove...I will be saving your website and other more parts for my stove...THANKS!
Trying to reach this company and they do not answer their phone, and even tried using their on line Chat during their posted hours and nothing... this is horrible customer service. Every 10 seconds on hold they try to get you to email their support department, and state that "our staff is dedicated to answering your questions as quickly as possible". Lol. What a joke.
Very good web site with easy navigation.
The Customer Support Team is responsive and professional! When I contacted them that the order I had placed was lost, they immediately responded and sent the replacement item to me. It arrived within a couple days. I am very pleased
Everything was handled and rec'd thank you

