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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Worked fine
QUICK AND SIMPLE
Well done
Easy to order, order arrived in 2-3 days
I ordered an "OEM" temperature sensor for my Kenmore model *******3311 gas range and received a part that didn't fit. I tried calling and never got through. While on hold every 10 seconds there's messaging to try to get you to email their support department, and state that "our staff is dedicated to answering your questions as quickly as possible".
I tried emailing multiple times, zero response. Chat line during posted hours, nothing.
Beware of these guys is all I can say. Crap for customer service.
Very responsive
Part as described.
Pretty easy to find and order what I needed!
Easy website to navigate, great pricing and amazing customer service!
Easy going. I hope it ends that way. The part is not what I thought and not what I need.
Very satisfied.
Transaction went well
It would have been nice to have a range of shipping options. I don't need these parts quickly and would have been willing to accept longer delivery time if it saved me money.
Easy peesey
I ordered a part for my refrigerator. I ordered from Genuine Replacement parts because they stated a 2 day shipping time. It ended up being 4 days as instead of shipping with Fedex or UPS as their website clearly stated they shipped regular USPS. I felt they misrepresented their shipping time for a part I needed desperately. The customer service rep I spoke to was no help. Saying they had now way to provide expedited shipping so their order confirmation from my web order was clearly a lie. Beware using this company if timing is critical.
Material received promptly
Received item ordered, on time delivery
All is good!
Best pricing on part I needed. Easy install
Exactly the same drawer. Very pleased with the ease of ordering and the time for delivery. Would strongly recommend this site to anyone. Thank You
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members