GEICOReviews 140

I have the unfortunate circumstance of living on a curve that is difficult for drivers to navigate. I have had damage done to my property numerous times by drivers with different insurance companies. Of all the companies I have had to file a claim against, Geico has been the most understanding and have followed through with what they said they would do. They have been consistent as well. Never once have they unreasonably questioned the cost to repair damages to my property. This is extremely important for you when choosing a company to represent and protect you if you are responsible for damaging or injuring another person or their property. If your insurance company doesn't treat the victim of your accident fairly, that victim, will most likely end up filling a lawsuit against you to recover damages. They don't need to deal with your insurance company when you are the one at fault because you are the one responsible for the damages, not your insurance company. You don't want your insurance company messing with your financial stability because they want to make money for their shareholders. You buy insurance to stay out of court. If the company is more concerned about their shareholders then they are with protecting you and you wind up in court, your insurance company is not fulfilling their contract with you. In my experience as a claimant with Geico, they are doing what they have contracted to do. As with any purchase of an insurance policy, understand what you are buying, what you are not buying, and don't be afraid to ask questions. Also remember that different market places have different people working in them and a national company may be better at serving customers and claimants based on the caliber of the employees working in those areas than others. Do your research carefully because your understanding of insurance is something that can make a difficult time easier to navigate or make your life miserable.

I would like to leave here my bad experience with this insurance company that informs that it has 97% approval of its clients.
I have been a Geico customer since 2016. I have no history of accidents, no traffic violations or even parking. I have never used my Geico insurance for all these years.
In January of this year I needed to travel from California to where I live to solve some personal problems in the states of New York and Connecticut.
On March 1, another vehicle collided in front of my car, which was parked on the street in front of the house of a friend I visited. This vehicle left the scene of the accident without leaving your data as a phone or car plate.
I looked for a body shop to do the repair of my car. When I went through the data on my policy, I was informed that my car had no collision insurance which I disagreed with at that point and showed all the information on my policy.
I have in my policy the following insurance coverages: Comprehensive, Collision, Emergency Road Service, rental Reimbursement, Bodily Injury Liability, Property Damage Liability.
After much insistence on my part I was able to open a claim to make a cost estimate and request a rental car for use. At this point I had a very unpleasant surprise on the part of this company. I was informed that my case was under investigation and that I should wait for the authorizations for car repair, car rental authorization and any other procedure to be done or paid for by Geico.
The claim was opened on March 6. Today, March 16, I have no response from Geico. I have no car, I can not go back to my home in California and the answer I have is that I have to wait. Not to mention the 2 surveys done, interviews over the phone, interviews in person, calls and more calls.
Besides these problems the registration of my car sells on April 1st. From this date on, I can no longer use my car.
Therefore, it is registered here and a council to all who come to contract insurance of this company called Geico. Look for a company that respects the insured, do not believe in false promises or misleading advertisements. Geico does not have this percentage of approval, its service is horrible, its support is terrible, the process is bureaucratic and there is no respect for the client.
Unfortunately what I have left at this moment is to wait and take on all this damage that Geico is giving me. One more detail, the collision in my car affected front bumper, headlight, fog lights and a small dent in the fender. It was no major collision.
Before buying Ceico insurance, think, think and think again. There are other company options that will give you more confidence and respect.

WARNING! Do not let them issue any check, do not sign anything giving authorization to any shop to sign a 2 party check. "Inside deals," A 2 party check is Lien holder and me, The lien hold under all circumstances should sign any insurance check, and mail to customer. Once Geico, reissues check to shop before work is done, you are stuck if the shop does nothing. They "Geico's" position, no liability or recourse it's on you. So if they paid a shop & the shop closed, your stuck. I have never heard of paying for services in advance, before work is done. Lack of transparency, Integrity, huge potential for Fraud., insurance prices go up. If you take your car to auto repair do you pay for it before the work is done? No!

Geico refuses to refund me $1045. 00 after claiming to have sent a check multiple times. I cancelled my homeowners insurance policy prior to taking effect back on September 4,2018 after having an issue with Geico regarding my car insurance policy. I was told that I was going to receive a check within 10-15 days which I never received. I called Geico in early November and I was told that they will cancel the original check and reissue payment and that I should receive the new check within 10-15 days. I called Geico again in mid November and multiple times since regarding my refund and I was told to wait a few more days. I called again today January 16,2019 and they're claiming that a new check will be issued and that I should get it soon. I requested Geico make a direct deposit into my account because I don't believe they're sending the check. I was told that they can't direct deposit to my account. I then asked for a certified mail delivery of the new check and I was told that someone will contact me within 48 hours to see if it could be done. I filed a complaint with with the BBB regarding my vehicle insurance back in September 2018 and I I believe someone is retaliating by not issuing the check. My Address, Name, ZIP Code has not changed and my mail is delivered 6 days a week by the US post office. There's no excuse to have to wait months for a refund check.

I have had Geico insurance for a couple years, never needing to file a claim. This means I never actually utilized my car insurance. My car died about a week ago. It was unexpected. I was at work when it happened, so I was a bit worried. I began going research for the lowest price to tow my car. After hours of reading, and comparison, I finally checked towing services with Geico. I was a bit surprised to know that the cost was completely reasonable. I was also to adjust the coverage for my vehicle then and there. Geico turned a a soon-to-be chaotic day into a calm-cause-cars-taken-care-of day

I have been with GEICO for 28 years now I am departing and the reasons is that they are not loyal to their customers. I have always paid on time and the full amount. Never have file a claim. Every six month the rate goes up $20.00 plus. All those commercials they have are an over kill. Geico claims their ads are from a separate account. I suggest they need to transfer from that account to the customer so they will stop engaging in the worst form of gamemenships to reach their own goals. Thanks for the road side service. If you want a company that is loyal to there customer GEICO is not the one. Thanks for allowing me to post this comment. Kathy

I have not had a problem with my agent but the corporation is GARBAGE. Geico gives the appearance of being a good company but once you get past the cute little mascot you see the reality. I was nearly killed in an auto wreck by a reckless driver. When I gave my recorded statement, to the corporate operator, they wouldn't listen and they could barely speak in coherent sentences. The company acts like they are on your side and will "investigate" a claim. They don't. They blindly believe bias, police reports over hard, scientific evidence. They don't have time for that. They do nothing to protect you as a loyal customer. Right when you think everything is fine, they double or triple your policy for 3 years to recoup the costs. Avoid this company like the plague.

Geico is always much easier to deal with online. You avoid all the questions to confirm saved info and avoid idle chit chat and hold times. Online is also straight forward as far as rates, what you see is what you get. Nice quick and fast, and you when you are done you can have your info faxed and emailed to multiple emails.

It was the most pleasant experience. Having agents that have many years of experience who were able to help us. Because they are NOT commissioned everyone helps each other. The ladies in the office were great. Special cudos to Tyanne Kelly - senior agent. We switched from AARP Hartford - GEICO premiums saved us over $750/year. Fellow AARP Hartford customers check out GEICO. Hartford is no longer an affordable option for us SENIORS. Thank YOU Ladies!

The Frazer's

I needed a trip and fall rider on my home business. Geico said they could not supply that which was fine. But then they said, they were strongly considering cancelling my account because even though they dont cover trip and fall rider coverage that they did not want to deal with the possibility of someone getting hurt even though they didnt cover it. I explained that I had about 20 people in my office a week. They said that they wont cover trip and fall because I might have 20,000 people coming and going. I said, come to my office. They wanted to cancel my account for asking about a rider. I cancelled the account and found someone better and cheaper. Thank you State Farm and I actually have a personal rep that Ive talked to a few times and has been more than helpful.

My son was looking to lease a vehicle, and got a quote from Gieco, paid them the premuium, and a day later they called him to say that they made a mistakle and increased his premuim $600/year! He made the decission to lease the vehicle thinking he would be able to spend X amount of dollars on the insurance, and after he signed all the papers and took ownership of the vehicle, they call a day later to inform him that he is now stuck with a payment he can't afford!

No one to talk to, at Gieco - the worse customer service I have ever en$#*!ered... I cant belive this is legel!

Just wanted to give a review about Geico. I've had geico for 17 years and I don't have any real beef with this insurance company. When I call in with questions I normally get to speak with someone in about a minute. When I got a ticket for speeding, Geico forgave this and did not penalize me by raising my rates. When I have had a claim for an accident or just needing a tow I have had all prompt service. My mom turned me on to this company when I was a teenager and I have never felt the need to look into another company. Not paid for this review. Just the average person with normal driving habits. One thing though that I would like to add to be fair is that my rates rarely go down, so if anything I would like to see a decrease in my overall policy.

After 11yrs and 7 mo. Of paying a high cost premium insurance on 2 people, NO tickets, NO accidents and NEVER LATE paying my bill. My windshield cracked from the passenger side to the drivers side from a nick that happened when a rock flew off a truck 2 yrs prior. I went online and submitted a claim and was told that I would have to pay 500 dollars deductable, so I called and waited 25 minutes to speak to someone who finally told me that Since the replacement would be less that 500 dollars, geico will not pay to have it replaced and that I will have to pay for it. What good is having insurance if I cant use it when I need it. And why should I have to pay twice. Shopping for another company as you read this. Check your policy people!

I have had Geico for over 30 years. For the last 3 years my daughter has been on my policy on a VA DL and they haven't said a word and have insured her. In June of this year she gets into a car accident and her vehicle was totaled. We filed a claim with Geico because the guy who hit her after a week had not made a claim with his Insurance Company. My policy expired in May and is up for renewal in Nov. Now 3 weeks before its due for renewal I get a letter in the mail saying come Nov. 21st they are not going to renew my policy unless my daughter gets her NYS DL reinstated or she gets a policy of her own. I did not know her NYS DL was suspended. I told Geico I will take her off my policy because she is not going to get a Ins policy of her own since she does not have a vehicle and she does not have the money to get her NYS DL reinstated. They said sorry we can't take your word that she is not going to drive your vehicle so we can not renew your policy. I was told by one of their employees they new they weren't going to renew my policy in May when they found out her license was suspended but they wait until 4 weeks before my insurance is due to tell me they are not renewing it. Great way to treat their long term customers huh?

Geico is by far the worst insurance company I've come across. I was denied a claim that had proof I was innocent. They are unethical and have proven to have no integrity. They care more about saving themselves money than they do about their policy holders. I will do all I can to warn anyone looking to get insured with Geico ~ Don't do it! Shame on Geico for taking advantage of peoples hard earned money! I will share this on every and any social media I come across. I will file a complaint with Arizona Department of Insurance and I will see them in court!