Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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For many years I have been buying goods at the Gearbest store. Their delivery is fast, the prices are pleasant, the quality of the goods is good or excellent, the support service answers quickly and solves any questions that may arise. Half a year ago I bought a very good, fast and high-quality Kodak 64 GB memory card, it still works without problems. Order number **************107, order time 13/02/19.
English: Well, my experience with Gearbest it's awesome, good support and good products. I will buy forever in this store, because I love it so much...
Spanish: Bueno, mi experiencia con Gearbest es asombrosa, buen soporte y buenos productos. Compraré siempre en esta tienes porque me encanta muchísimo...
On arrival, the JJRC EPIK drone had a defective camera gimbal. I submitted a support ticket and received instructions to select an option.
After replying with a refund request, SILENCE...
No replies. The chat and call links are grayed-out, so I have no other way to contact them. I will open a dispute with PayPal.
GEARBEEST is a very good dealer for selling things. I have been cooperating for a long time and so far I have not had any problems. They have always fulfilled my expectations and served me. I took a swatch, watches, car diagnostics, jewelry, tools and much more. I like the ELM 327 diagnostic for the car that works extra. It's very cheap and I would recommend it to everyone. Thanks to the gearbest for successful cooperation.
Like the page. Like the support. All packages arrived in the expected time delivery. Mobile app is also ok.
I've been buying online for a long time, and I must admit that I have much more positive thoughts about Internet shopping than negative ones. I have over 400 positive impressions on certain sites, but since recently I have registered on the GearBest. The first order I made at the GearBest delighted me with many things. In the first place, the order arrived very quickly, nicely packed and of course undamaged. The most important thing for me to buy is that the description of the item I buy is correct. And of course that was the case with item I bought from GearBest.
For now, my favorit shoping site is GearBest.
An excellent Chinese store, I have been using this site for 3 years and never had any problems. In general, happy with the site, good prices, there is free delivery with a track when ordering from 40 dollars. There is a system of charging points for orders and reviews. Delivery is an average of 14 days, which is good. I wish the site promotion and good prices for its customers
I really like Gearbest. The site is very easy to use, really intuitive and they have an amazing variety of products. The orders are shipped pretty fast as well
I've made about 9 purchases and everything have gone well... Excellent products, excellent prices, their refund system is great
I did some buys in gearbest and I think that it is a great
Site. It has got a great quality-price ratio and a lot of interesting
Electronic gadgets, which I would like to buy them all xD All was like
Promised and I am pleased with the products bought.
I'm a frequent buyer from Gearbest since 2017. I've made several orders and overall i'm very pleased with the site\company.
They have good shiping methods and the shipping speed is adequate. They have sipping methods to avoid customs wich is a plus for my country since the taxes are criminal.
The customer service is very good also.
Highly recomended by me
Regarding to this Ticket: AT*******947
Daniel
My experience with the Gearbest is excellent. The service and the prices are very good. The packages arrived to me very fast. I order always from them because they have many kinds of goods and their prices is usually very low. I recommend the Gearbest for all people.
My first experience in buying from the internet was at the site of Gearbest and I was very sure that it would not disappoint me because I saw many people who are buying from it so I was encouraged and bought from it and from that day I buy from it and get me the products to my house almost in a period not exceeding one month and arrive in very serious condition Good for that I trust it
La mia esperienza con gearbet non può altro che essere molto positiva
Prodotti ottimi a buon prezzo, affidabile, consegna nei tempi previsti salvo in alcuni casi se la merce si trova in un altro magazzino.
A molti miei amici ho consigliato gearbest e si sono trovati tutti benissimo.
Gearbest i çok beğeniyorum ürünler kaliteli ve güzel ve siparişim düzgün ve temiz bir şekilde posta adresime geliyor yaşasın Gearbest ve ekibi
I´ve been shopping from GearBest for more than a year and my personal experience is very satisfactory. All the transactions that I made arrived at destination (Bakhmut, Ukraine), so I had a positive experience in all my buyings. The items arrived well packed and all of them are still functional to me. The expedition/shipping is very fast in most cases and i had no problems whatsoever with customs.
I recommend shopping at GearBest to all my friends and family.
I´ve been shopping from GearBest for more than a year and my personal experience is very satisfactory. All the transactions that I made arrived at destination (Bakhmut, Ukraine), so I had a positive experience in all my buyings. The items arrived well packed and all of them are still functional to me. The expedition/shipping is very fast in most cases and i had no problems whatsoever with customs.
I recommend shopping at GearBest to all my friends and family
I have a good experience with gearbest I buy a earphone with a good and raisonnable price and i suggest you to use this site web for shopping
I placed my first order in 2016 and overall i am satisfied with the site. Shiiping speed could be better but shipping speed is affected by local post as well so there isn't much they can do.
I've bought in this store a pair of phones and a hdd enclosure and everything came in perfect condition and works like it should. So I would definitely recommend this shop!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ron,
Thank you for your feedback.
We at GearBest will always do our best to help our customers solve their issues.
If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.GearBest.com/about/warranty-and-return.html.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
Thank you for shopping with GearBest.
GearBest Customer Service Center