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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

VE
1 review
0 helpful votes
Follow JulioBrayant L.
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My purchase for gearbest has been the best, is a page which is one of the best in the world to buy, in my case I like more gearbest than amazon but only there I was able to buy 1 only once since I do not have much money but they are One of the best and the best quality product

Date of experience: July 12, 2017
Portugal
1 review
0 helpful votes
Follow Pedro C.
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I like Gearbest very much because the things that are there for sale are good quality products and cheap at the same time! I came here to share my opinion with other people with two power banks that i bought there. I bought one in November 2016 and another for a family member in May 2017. The power banks are fine, working on and without any fails, and if i have any question, I can ask the costumer center some question like: "were is my package", "have you already received the payment?", etc. The payment is secure too and the shipping is fast. I am happy with my purchases and I recommend it to everybody. Gearbest is a good shop to follow as an example.

Date of experience: July 12, 2017
India
1 review
0 helpful votes
Follow Madhur G.
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Good Experience till now
July 13, 2017

Cheap Prices
Flash Sales
Interesting Products
Support Helpful
Overall Good
Shipping speed quite slow

Date of experience: July 12, 2017
Bulgaria
1 review
0 helpful votes
Follow jesus c.
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I'm a long date customer of Gearbest and I consider myself quite satisfied with the service in terms of variety of products and competitive prices,
Where they need to improve, is at the after-sale and the communication with the clients, using a more confidential and personalized way of communicate, instead of precompiled answers.

Date of experience: July 12, 2017
Germany
1 review
0 helpful votes
Follow Dietrich Z.
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Dies ist mein erster Kauf im Gearbest Store und bisher erfolgreich.
Die jüngste Modell Armbanduhr in der Megir Linie... der Preis von GB ist die billigste aller Seiten in China, ich kaufte zwei Stunden auf einmal, für mich und für ein Geschenk, trage ich eine Uhr für mehr als zwei Monate, Eine gute Genauigkeit der Uhr. Im Allgemeinen bin ich glücklich für das kleine Geld bezahlt.
Jeder für sich selbst entscheidet, wo und wie man online kaufen außerhalb seines Landes!

Date of experience: July 12, 2017
Brazil
1 review
0 helpful votes
Follow Jonatas R.
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Muito bom!
July 12, 2017

Após realizar várias compras na GearBest, posso dizer que estou muito satisfeito com a quantidade de produtos, preços, promoções, envio e atendimento! Recomendo esta loja a todos!

Date of experience: July 11, 2017
Morocco
1 review
0 helpful votes
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Review Gearbest
July 12, 2017

It is an easy to use site and it respects delivery time, so the availability of agents to answer all types of question gives one more point. Without forgetting that the quality is respected

Date of experience: July 11, 2017
Greece
1 review
0 helpful votes
Follow Marios S.
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Fast and excellent
July 11, 2017

Fast and excellent support, delivery and offers and i am happy from quality and reviews system, answer to any question fast and helpful

Date of experience: July 11, 2017
Sweden
1 review
0 helpful votes
Follow Kostas N.
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My first order from this site was like 2 years ago.

They are always fast on shipping and they I've check the support only for review reasons lately and they are very helpful.

The items have fully description and it is like you have the item in front of you.

The only thing that I would say it could be better is that maybe they could have an all languages review video.

Keep that hard work GearBest!

Date of experience: July 11, 2017
RU
1 review
0 helpful votes
Follow Vladislav Z.
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I met this online store in the autumn of 2016. But in reality it opened in February 2017, when I ordered a computer game mouse Motospeed V40 in it. The parcel with the order did not come for a long time. Wrote to their customer support center. They replied that the parcel might have been lost in the postal service of my country, and they offered to re-send the mouse, but with insurance and track number. And this premise has safely reached. With all my heart I recommend this online store.

Date of experience: July 11, 2017
France
1 review
0 helpful votes
Follow joffrey p.
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Gearbest au top
July 11, 2017

Que puis-je vous dire sur le site gearbest à part qu'il est excellent!
J'ai toujours eu beaucoup d'hésitation sur les sites chinois, mais gearbest à un cahier des charges assez élevé.
Les produits sont de bonne facture avec des prix très bas et le délai de livraison assez rapide.

De plus ils ont un très bon service clientèle.
Je conseille fortement ce site.

Date of experience: July 11, 2017
Brazil
1 review
0 helpful votes
Follow Geovane M.
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Perfect as always
July 11, 2017

I bought a bracelet for my Amazfit Bip and the best price I found was at Gearbest, it was well priced and I've bought many times there, I didn't think twice

Date of experience: July 11, 2017
PS
1 review
0 helpful votes
Follow akram a.
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I have a lovely buying experince with GearBest site it has Good Prices, Faster Delivery, Safe, excellent products, good customer service support.

I really strongly advise to visit and buy from it

Date of experience: July 11, 2017
Spain
1 review
0 helpful votes
Follow JOSELUISDIAZ J.
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GearBest is one of the best online stores in which you can buy you will find first quality products at a very good price shipments are fast and the attention to customers is of the first recommend that you make your purchases at GearBest

Date of experience: July 11, 2017
MD
1 review
1 helpful vote
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Not good
July 11, 2017

I bought a 2x Therion DNA 166W, after payment i recived a mail, in mail the idea was to take photos of my credit card, a bill, my driver license, i opened a ticket, and i sad that i won't give my personal data, after this they refunded me, i still don't have money on card, it may be in 2-3 weeks, nice.
Gearbest why you simply just don't send me my item, you got money, what you want more?

Date of experience: July 11, 2017
Italy
1 review
0 helpful votes
Follow Matteo D.
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Fantastic website
July 11, 2017

Gearbest is one off The best e-commerce in the world. Very nice support for problem. The best site with low-cost products I've ever found. It's been a year since I bought from this site and I've never had any problems. Chat support is quick and functional.

Date of experience: July 10, 2017
Mexico
1 review
0 helpful votes
Follow crgodat r.
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I regret having written a positive review earlier. I did purchase 3 watches, ut these 2 purchases have been hell. I feel cheated. Both orders arrived BROKEN TO PIECES (PACKAGE INTACT, SO THE PRODUCT WAS "AS IS" FROM ORIGIN) I was offered a refund, but only refunded the money portion, not the 33% I paid with my GB points. As to the 2nd watch, the same, lost 33% and decided NOT to go ahead with refund, but to send me another watch... SURPRISE! OUT OF STOCK. Chose a different one (cheaper of course)... It is lost in package delivery, over 45 days since last tracking and now gearbest tells me I have to wait 3 months! ITS A JOKE.

Date of experience: July 10, 2017
Canada
1 review
0 helpful votes
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Fantastic Vendor
July 11, 2017

Excellent customer service. Products are always available with multiple shipping options. Highly recommended.

Date of experience: July 10, 2017
Greece
1 review
0 helpful votes
Follow Vas D.
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Gearbest is the best online store from China in my own opinion! It is not my first order! I have actually made more than 10 orders in the last year! All received in time without any problems! The customers service is very helpful and quite fast, especially compared to other online Chinese stores! Any issues I have placed, from changing shipping address, a single item or the whole order were solved and I received extra points I can use for my next purchase! Products were as described, always! Shipping time is good when products are available! I always use registered post and had no problem! Most of the stuff I buy are for vaping but I have also bought several other too! Prices are very good, specifically the flash sales, which are almost all the time! Payment is easy and safe with Paypal! I had to cancel some orders! My money where immediately available in my Gearbest Wallet and used for other orders! With this option I received extra credit points! I was given this choise or return to my Paypal account! So I had no problems what so ever!

Date of experience: July 10, 2017
Brazil
1 review
0 helpful votes
Follow Jack S.
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Very fast shipping, well packaged products and a excellent customer support. Got my new gamepad, and if you ask me if i'd recommend them, i say a big YES.

Date of experience: July 10, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom