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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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My purchase for gearbest has been the best, is a page which is one of the best in the world to buy, in my case I like more gearbest than amazon but only there I was able to buy 1 only once since I do not have much money but they are One of the best and the best quality product
I like Gearbest very much because the things that are there for sale are good quality products and cheap at the same time! I came here to share my opinion with other people with two power banks that i bought there. I bought one in November 2016 and another for a family member in May 2017. The power banks are fine, working on and without any fails, and if i have any question, I can ask the costumer center some question like: "were is my package", "have you already received the payment?", etc. The payment is secure too and the shipping is fast. I am happy with my purchases and I recommend it to everybody. Gearbest is a good shop to follow as an example.
Cheap Prices
Flash Sales
Interesting Products
Support Helpful
Overall Good
Shipping speed quite slow
I'm a long date customer of Gearbest and I consider myself quite satisfied with the service in terms of variety of products and competitive prices,
Where they need to improve, is at the after-sale and the communication with the clients, using a more confidential and personalized way of communicate, instead of precompiled answers.
Dies ist mein erster Kauf im Gearbest Store und bisher erfolgreich.
Die jüngste Modell Armbanduhr in der Megir Linie... der Preis von GB ist die billigste aller Seiten in China, ich kaufte zwei Stunden auf einmal, für mich und für ein Geschenk, trage ich eine Uhr für mehr als zwei Monate, Eine gute Genauigkeit der Uhr. Im Allgemeinen bin ich glücklich für das kleine Geld bezahlt.
Jeder für sich selbst entscheidet, wo und wie man online kaufen außerhalb seines Landes!
Após realizar várias compras na GearBest, posso dizer que estou muito satisfeito com a quantidade de produtos, preços, promoções, envio e atendimento! Recomendo esta loja a todos!
It is an easy to use site and it respects delivery time, so the availability of agents to answer all types of question gives one more point. Without forgetting that the quality is respected
Fast and excellent support, delivery and offers and i am happy from quality and reviews system, answer to any question fast and helpful
My first order from this site was like 2 years ago.
They are always fast on shipping and they I've check the support only for review reasons lately and they are very helpful.
The items have fully description and it is like you have the item in front of you.
The only thing that I would say it could be better is that maybe they could have an all languages review video.
Keep that hard work GearBest!
I met this online store in the autumn of 2016. But in reality it opened in February 2017, when I ordered a computer game mouse Motospeed V40 in it. The parcel with the order did not come for a long time. Wrote to their customer support center. They replied that the parcel might have been lost in the postal service of my country, and they offered to re-send the mouse, but with insurance and track number. And this premise has safely reached. With all my heart I recommend this online store.
Que puis-je vous dire sur le site gearbest à part qu'il est excellent!
J'ai toujours eu beaucoup d'hésitation sur les sites chinois, mais gearbest à un cahier des charges assez élevé.
Les produits sont de bonne facture avec des prix très bas et le délai de livraison assez rapide.
De plus ils ont un très bon service clientèle.
Je conseille fortement ce site.
I bought a bracelet for my Amazfit Bip and the best price I found was at Gearbest, it was well priced and I've bought many times there, I didn't think twice
I have a lovely buying experince with GearBest site it has Good Prices, Faster Delivery, Safe, excellent products, good customer service support.
I really strongly advise to visit and buy from it
GearBest is one of the best online stores in which you can buy you will find first quality products at a very good price shipments are fast and the attention to customers is of the first recommend that you make your purchases at GearBest
I bought a 2x Therion DNA 166W, after payment i recived a mail, in mail the idea was to take photos of my credit card, a bill, my driver license, i opened a ticket, and i sad that i won't give my personal data, after this they refunded me, i still don't have money on card, it may be in 2-3 weeks, nice.
Gearbest why you simply just don't send me my item, you got money, what you want more?
Gearbest is one off The best e-commerce in the world. Very nice support for problem. The best site with low-cost products I've ever found. It's been a year since I bought from this site and I've never had any problems. Chat support is quick and functional.
I regret having written a positive review earlier. I did purchase 3 watches, ut these 2 purchases have been hell. I feel cheated. Both orders arrived BROKEN TO PIECES (PACKAGE INTACT, SO THE PRODUCT WAS "AS IS" FROM ORIGIN) I was offered a refund, but only refunded the money portion, not the 33% I paid with my GB points. As to the 2nd watch, the same, lost 33% and decided NOT to go ahead with refund, but to send me another watch... SURPRISE! OUT OF STOCK. Chose a different one (cheaper of course)... It is lost in package delivery, over 45 days since last tracking and now gearbest tells me I have to wait 3 months! ITS A JOKE.
Excellent customer service. Products are always available with multiple shipping options. Highly recommended.
Gearbest is the best online store from China in my own opinion! It is not my first order! I have actually made more than 10 orders in the last year! All received in time without any problems! The customers service is very helpful and quite fast, especially compared to other online Chinese stores! Any issues I have placed, from changing shipping address, a single item or the whole order were solved and I received extra points I can use for my next purchase! Products were as described, always! Shipping time is good when products are available! I always use registered post and had no problem! Most of the stuff I buy are for vaping but I have also bought several other too! Prices are very good, specifically the flash sales, which are almost all the time! Payment is easy and safe with Paypal! I had to cancel some orders! My money where immediately available in my Gearbest Wallet and used for other orders! With this option I received extra credit points! I was given this choise or return to my Paypal account! So I had no problems what so ever!
Very fast shipping, well packaged products and a excellent customer support. Got my new gamepad, and if you ask me if i'd recommend them, i say a big YES.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

