Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I buy from gerbest when i'm a child, every order arrive in good condition and sent quickly, they have also an good support
GEARBEST it's incredible! All the products are wanderfull! The speed of all things are incredible! GEARBEST it's fantastic and i order all my object on the site and app! The chat it's always ready for support us... GEARBEST it's the new best on line market for all and you can order in easy mode all you need! Great site, great products, great support, and in the great and best price of the world!
Compra sem qualquer tipo de problema, envio bastante rápido.
Os produtos correspondem à descrição. Melhores preços
Très bon site avec du choix et des prix très compétitif.
Des produits de qualité un service soigné, des délais de livraison rapide pour l'étranger Bref que du positif.
Easy to use, good quality products, good prices and fast delivery. The product came to my home in good package, it was as described, no extra costs. Vey recommented.
I tried different trading platforms and stopped at the gearbest. Good quality goods, constant discounts and responsive and fair support. I advise everyone to this store.
I've ordered a Xiaomi Mi Smart Network Speaker from this site and received it in 1,5 weeks from China (I'm living in Hungary). I opted the EU Express shipping method so I did not have to pay VAT and customs...:-) The product is original Xiaomi quality and very well packed.
I'm a gadget addict: formerly, I preferred other webshops untill I found GEARBEST. I've had 20+ orders from them but they have never left me alone but provide excellent services. The Customer Service responds in 24 hours at least, the tracking number can be tracked properly and do not forget GEARBEST's unbeatable prices. Order with confidence: highly recommended!
Gearbest is my best foreign shopping service. Clear offers, no order problems, fast shipping. I recommend everyone to use. Convenient forms of payment.
I have only good experience with GearBest. Every order was delivered without problems in time. If you want cancel the order theres not any problems with that and money came back. Every product is exactly as described so i can only say everything perfect.
For example i attached photos from my latest bigger order Aug 14,2017.
Lenovo ZUK Z2 Pro: o. N.: W**************
I had a good experience, the products I bought were sent quickly and the constumer service was always on point.
The product was well packaged, it arrived at my home without any issues
Comprei na gearbest meu primeiro fonde de ouvido importado e de alta perfomance. A loja foi sempre muito atenciosa desde o momento da compra até a chegada do produto. É uma loja que muda nossos horizontes referente a compras pela internet.
In March I ordered Android Box from Gearbest ( SCISHION V88 TV Box Player Rockchip 3229 Quad Core)
The price was very cheap about 21 euros and the shipping is free and the product arrived in 10 days
In fact, this product exceeded all my expectations. The device was fast and elegant and meets all my needs.
At a very small price, I turned my old TV screen into a smart screen, better than many of the screens on the market
I've made more than thirty purchase from Gearbest, some cheap and some expensive item, and let me tell you: it is the best online shopping site ever.
I always when I want to buy a product I do some research on the Internet to get the best price and quality and I always find myself in Gearbest, excellent product quality, description and photos matching for what you receive at your home.
The price is the strength and superiority of Gearbest, the price is much cheaper than the rest of the competitors for the same product.
During my time with Gearbest I did not have any problem with them and even when I inquire about anything, the answer is quick and professional.
All the products that I ordered arrived as I expected.
Excellent and quick customer service
Shipping services are excellent, fast, and often free
Several payment options
After few years of ordering from gearbest I must say, I couldn't find better shop than this. Great prices, promotions, coupons and system of rewarding and free shipping. I have ordered so many times from gearbest and I will order even more times in future.
I've already made 6 orders from their store, total of 22 products.
All as orders I made arrived without any problems, everything was intact.
They were all good buys, cheap, and good. Even the keyboard I'm writing with it is now very good, and a great price for a mechanical keyboard. I advise gearbest for technological products, the only bad thing is that we have to wait some time, but it is acceptable considering that it comes from the other side of the world.
Very fast shipping, good pricing and a kind staff to help you with your order. I already did two orders from them and im very pleased.
One of the best online stores around! Very good prices and excellent catalog with everythingyou can imagine, specialy tech products. I live in Portugal and using their "priority line" shipping it is fast, cheap, and, more important, it does not go through coustoms, that can be very annoying and expensive.
Great support too, they usually reply within a couple of hours maximum and really try to resolve your issues.
It's my current go-to place for online shopping.
I have been a customer for like two years now, and I never had a problem.
All the things I have buyed come as described, and in times I had to cancel an order the service from them is great and quick. Recommend to buy from this site.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members