Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I advise everyone to this store, frequent promotions, excellent service, fast delivery. After sale support at a high level, often go to a meeting - perhaps even in the negative, but the client is happy! My recommendations! So keep GearBest!
I bought a 3D printer. A CR-10.
Printer is just OK. It print all the basic, not very good quality.
GearBest Customer Service is really bad. They don't help you at all. Printer was lost in shipping from China and I have located myself. They don't adjust prices. All of them gave me the same answers. Like a robots.
Price varies a lot. One day you can get it for $442, and next day is $50 less. BE CAREFUL this might be a scammer.
I'd like to share with community the great experience I'm having with Gearbest. I buy from Gearbest for more than 3 years and I was never disappointed, is the best website I've ever bought, super reliable. Always my purchases are swiftly avoided and always arrived very well packaged. Whenever I need to activate the support I am well treated, my doubts are clarified and the problems solved by the support. Customer service desk is there to help you in any problem you have. Site and app application are very useful. It's very easy to find the products interesting in. They have a big range of payment methods and shipping methods. Brought many items from this shop and also will buy more in future. Excellent support, cheap products, great deals, quick and original orders. Recommend!
Já comprei vários produtos no site gearbest.com. Os produtos são de ótima qualidade, os preços bem competitivos, o envio é rapido, o atendimento é excelente, existem muitas variedades de produtos no site, já recomendei a vários amigos.
Fiz a compra de um Xiaomi Mi 6 4G Smartphone, tive alguns problemas com a alfandega em meu país, mas a GearBest me auxiliou em todo momento, depois de algumas mensagens, mandaram outro aparelho, que chegou sem nenhum contratempo.
Hoje sou feliz por ter meu Mi 6, aparelho fantástico, graças a dedicação dos funcionários da GearBest em proporcionar a melhor experiência de compra para seus clientes.
I ordered mi repeater 2 from gearbest at an awesome price. The delivery was done within the given time period. Customer care gives fast replies. Product is awesome and working fine as expected. Overall experience is Good. I Recommend Gearbest. WB**************
Les recomiendo muchísimo esta tienda ya que tiene los mejores precios pero también tiene productos muy buenos, tiene muchísima variedad y los envíos son rápidos y seguros yo he comprado 6 veces en esta tienda y solo en una ocasión mi producto no llego pero ellos me enviaron uno nuevo completamente gratis y eso habla muy bien de ellos y de su compromiso con nosotros.
La recomiendo mucho
Great store, sent me everything quickly, products arrived well packaged, original products, I always buy from the store and recommend it to anyone who wants to buy
Bought 3 itens. 5 or 6 days after that, the products were traveling. They sent me a image of products before dispatching it. I will buy again at the site.
GearBest is excellent online store. It has good prices + discounts, reliable delivery, original goods and perfect support. This is verified by me and I recommend this store!
My experience with Gear best since i became a faithful customer has alway been positive, specially with the last phone i bought at the site. It fullfills all the needs i have and cover all the bands that are specific for my use abroad. I am surprised about the simplicitiy of a low cost phone for such a price with such great qualities.
Bom primeiramente tive experiencias otimas com a gearbest.com, porque eu sou do brasil e tinha bastante preocupaçao com pedidos de fora mas agora estou muito feliz todos os pedidos chegam conforme o combinado. Sem falar no suporte maravilhoso. Numero do pedido: W**************
Before I start to buy in Gearbest I've always feared buying things in internet. But I try with cheapest things. And well, now I buy everything that I need in internet. It's amazing.
I have made various orders in this store and so far it was a great experience. Amazing products, with good value for money, and one of the best costume care services I ever came across.
Xiaomi mi robot commandé le 19 août (entrepôt chinois) et reçu le 1er Septembre en France. Les délais ont été plus que respectés (13 jours) avec la livraison EU Express (le délai annoncé était compris entre 10 et 25 jours ouvrés).
Ne pas s'inquiéter si le suivi de livraison reste à l'étape "Customer data received Southall" durant 10 ou 15 jours, C'est normal, le deuxième message du tracking (Confirmed at Hub Hub 3 - Bham) est apparu la veille de la distribution.
Produit parfaitement emballé => aucun problème durant le transport
Le produit a été livré à domicile par Chronopost qui envoi un sms la veille pour prévenir de la livraison. Si le client est absent, il dépose le colis dans un point relais.
Le service client répond rapidement aux questions.
Pour le suivi du colis en EU Express, il faut se rendre sur le site dpd.co.uk (traking avec le numéro à 10 chiffres que l'on trouve dans l'onglet My orders, cliquer sur "order number", "Track Your Shipment" puis View Tracking Message)
Je n'ai pas testé le service de retour de produit puisque le robot aspirateur reçu (Xiaomi mi robot) est d'une très grande qualité et efficacité à un prix défient toute concurrence.
La newsletter du site propose des réductions intéressantes.
Du coup, j'ai profité de la newsletter pour commander 2 Xiaomi Mi Robot supplémentaires, toujours avec la livraison EU Express :)
The best store with great prices!
Many events and coupons.
Fast shipping.
Payment with paypal are very easy.
I recommend it!
Adoro a loja, ja comprei imensos produtos, todos chegaram em perfeitas condições.
São bastante prestáveis, perguntam regularmente se estamos satisfeitos com o serviço.
Embora já tivesse um problema numa encomenda, foi rapidamente resolvido e até ofereceram alguns pontos extra
Uma loja super confiável, com excelentes preços, pretendo comprar muito mais pela Gearbest!
I definitely recommend gearbest. It is a reliable site with awesome offers.
I have made a lot of orders from them till now.
Orders are shipped within the time limit and the itens are all as described.
Great price and very good customer service.
You get points for just confirming the when each package arrives
You cant get extra points if you make an evaluation of each item
The points gives you nice discounts in next trasactions
My experience with Gearbest is good, I have buyed any kind of items and I have not had any major problems. The only one thing I dislike is the time of shipment, but who buys China already knows.
I have already purchased several items at Gearbest. So far all orders have gone well. The deliveries are fast, the products have quality and the support service is helpful communicative and tries to help the customer.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gus,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.
Sometimes prices will increase or decrease. These are market's facts.
Please note that our 72 hours Price Protection Program does not apply to Flash Sale products.
We have price protection guarantee.
We have sent you a ticket detailing some solutions.
Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center