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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I really like this store! A lot of goods, good prices. Many discounts and offers. Fast shipping and delivery. Original goods.I bought a bluetooth headset xiaomi. Everything is super. Excellent headset. I like!
It is much cheaper than other online stores.
Delivery time to my country takes a while, but it is very safe.
The refund process is very good, they are compressible and friendly.
It was a good shopping experience for me, I recommend them..
Peor atención al cliente que recibido en mi vida. Compre un movil con unas condiciones de envío muy buenas, tras casi dos semanas de estar mi paquete procesándose me escriben diciendo que el método de envío que había seleccionado no estaba disponible, que si quiero recibirlo en el mismo plazo tengo que pagar y sino, sustituirlo por un envío de un mes (el seleccionado tardaba de 5 a 7 días), les digo que no me parece muy serio pero que pagaré por el envío. Una semana más tarde me vuelven a escribir y a decirme que el envío pagado por mi tampoco está disponible que la única solución es esperarme un mes. Les digo que no que quiero un envío en las mismas condiciones que me dieron en la compra, no recibo respuesta y cansado les acabo diciendo que me devuelvan el dinero, me dicen que sí, pero aun estoy esperando la transferencia. Una vergüenza, muy fácil parar comprar, pero a la que hay un problema, lo hacen tuyo y ni te aportan solución. No se lo recomiendo a nadie.
The first time I was told about GearBest I thought it was the next Chinese site with so much junk and little interesting stuff. But no, I was wrong. GearBest is really ideal for all those nerd / geek who are looking for Xiaomi ORIGINAL gadgets, but also smartphones, drones and really much more; so much so that if you do not find it on GearBest, it means it does not exist!
The customer service is excellent, once only on 22 orders, my postal service (Poste Italiane) has lost a parcel but GearBest has made sure to send it another! No additional costs!
To conclude, GearBest is really the best store in circulation for low-cost gadgets, and if you do not want to wait a minute to receive the parcel, there is always the European warehouse!
Try it, you will be impressed!
I buy very often on Gearbest, because it's cheap, reliable, and it sells a great deal of products, from small keyrings to sophisticated high-end tecnology. Thanks to flash deals and coupons, I saved lots of money and bought many quality products.
Of course there are some aspects worth considering before buying on Gearbest.
Shipment can be slow, and a parcel can be untraceable even when you receive a proper tracking number. Warranty is often limited to just 1 year. After sale assistance can be unsatisfactory, but this happens even when a product is sold officially in our countries. Overall, I am happy with my experience on this shop.
I just cant say anything arent good, Gearbest simply is a stunning store that gives best prices and every day discounts and a good shiping service with a quick support.
Entusiasta per il prezzo.
La merce arriva sempre a destinazione.
Supporto post vendita valido.
Cliente da 3 anni ormai, mi sono fatto l'idea che sia un ottimo place dove ordinare con sicurezza i miei prodotti.
I change my feedback because this shop deceives buyers, they offered points for this review, and then they were taken away. Therefore, I write the truth, do not order at this store, the goods are lost and do not reach.
The best online store for me! Friendly and helpful support center with fast reply. The delivery time is fast!
I'm pretty satisfied with my experience with Gearbest. The orders i got were always in the said condition, original, and the shipping is between the expected time. Hope to see more vape items (vape bands, driptips, covers for box mods) available to buy, as there's always a public for it. Other than that, fully recommended.
I bought a xiaomi sport earbuds! The experience buying them it was really good, easy to navigate on the site, and the shipping was very good too.
For sure I will buy again!
Computer mouse X9 USB Wired Optical Gaming Mouse I ordered in the store Gearbest on 08/12/2017. The store sent it three days later. When sending, I chose free mail from Azerbaijan. The goods reached me 20 days later, I received it on Ukrposhta. When unpacking the goods of defects and damages, it was discovered that there was no quality box at all. Taking the mouse from the box, I immediately connected it to my computer - she began to joyfully pour out all the colors of the rainbow. The whole evening I tested it in computer games - there were no shortcomings. The optical resolution of the mouse is 4000 dpi, the sensor works well. I am completely satisfied!
Aug 12,2017 05:46:05 AMOrder number: W**************
One of the best foreign stores, differentiated products and exclusive services. Great prices and great deals! I recommend!
Parabéns a loja Gearbest, pela maravilhosa experiência de compras em lojas fora do meu pais de origem. Tenho comprado muitos produtos, vem todos em perfeito funcionamento, tempo de entrega dentro do prazo.
O site Gearbest é muito bom para comprar coisas que geralmente não encontramos em qualquer lugar.
Além de produtos de qualidade, o site é muito confiável e entrega no prazo prometido!
I was never used to shop online, but since i started using Gearbest which is very easy to use, it has thousands of cheap but very good products i gained a little bit more confidence buying products online again. Started using it 3 weeks ago and i already ordered some products.
Tendo descoberto a Gearbest através de publicidade online, decidi arriscar e fazer uma compra de um telemóvel da xiaomi, dado as características excelentes e preços demasiado convidativos. Passado os 15 dias como eles anunciavam, lá chegou o telemóvel muito bem embalado e que superou as expectativas.
I just want many years shop like this. Fast shipping, low cost, high qualitty. I miss that fact that could not be in my country in slovakia everywhere. I think the customer centre is very friendly and they help you to chooce from they product. For example i thinik the have a specialist about vapor kits. The have only the good staff and i definitely desided that i must buy another things, because other shops like ebay or aliexpress have infos abou originality but all this are frauds. The original that i bought from this site gearbest is really original.
AAA+ shop. WB**************
I like gearbest for the variety, prices and services, i bought a lot of diferents things since cellphones to pillows, of course i got convience with some ship issues but they got an excelent service and response very quick
Constantemente compro de esta pagina ropa para mi y mi enamorada. Muy buena relacion precio calidad. El pedido llega en el tiempo previsto y en perfectas condiciones. Muy contento con gearbest.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Joan,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center