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Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

allex s.
Ukraine
2 reviews
2 helpful votes
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Gearbest super store!
January 24, 2019

I really like this store! A lot of goods, good prices. Many discounts and offers. Fast shipping and delivery. Original goods.I bought a bluetooth headset xiaomi. Everything is super. Excellent headset. I like!

Date of experience: September 29, 2017
BO
1 review
0 helpful votes
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It is much cheaper than other online stores.
Delivery time to my country takes a while, but it is very safe.
The refund process is very good, they are compressible and friendly.
It was a good shopping experience for me, I recommend them..

Date of experience: September 29, 2017
Spain
3 reviews
2 helpful votes
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Peor atención al cliente que recibido en mi vida. Compre un movil con unas condiciones de envío muy buenas, tras casi dos semanas de estar mi paquete procesándose me escriben diciendo que el método de envío que había seleccionado no estaba disponible, que si quiero recibirlo en el mismo plazo tengo que pagar y sino, sustituirlo por un envío de un mes (el seleccionado tardaba de 5 a 7 días), les digo que no me parece muy serio pero que pagaré por el envío. Una semana más tarde me vuelven a escribir y a decirme que el envío pagado por mi tampoco está disponible que la única solución es esperarme un mes. Les digo que no que quiero un envío en las mismas condiciones que me dieron en la compra, no recibo respuesta y cansado les acabo diciendo que me devuelvan el dinero, me dicen que sí, pero aun estoy esperando la transferencia. Una vergüenza, muy fácil parar comprar, pero a la que hay un problema, lo hacen tuyo y ni te aportan solución. No se lo recomiendo a nadie.

Date of experience: September 29, 2017
Lily L. Gearbest Rep
over a year old

Dear Joan,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
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The first time I was told about GearBest I thought it was the next Chinese site with so much junk and little interesting stuff. But no, I was wrong. GearBest is really ideal for all those nerd / geek who are looking for Xiaomi ORIGINAL gadgets, but also smartphones, drones and really much more; so much so that if you do not find it on GearBest, it means it does not exist!
The customer service is excellent, once only on 22 orders, my postal service (Poste Italiane) has lost a parcel but GearBest has made sure to send it another! No additional costs!
To conclude, GearBest is really the best store in circulation for low-cost gadgets, and if you do not want to wait a minute to receive the parcel, there is always the European warehouse!
Try it, you will be impressed!

Date of experience: September 29, 2017
Italy
2 reviews
3 helpful votes
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I buy very often on Gearbest, because it's cheap, reliable, and it sells a great deal of products, from small keyrings to sophisticated high-end tecnology. Thanks to flash deals and coupons, I saved lots of money and bought many quality products.
Of course there are some aspects worth considering before buying on Gearbest.
Shipment can be slow, and a parcel can be untraceable even when you receive a proper tracking number. Warranty is often limited to just 1 year. After sale assistance can be unsatisfactory, but this happens even when a product is sold officially in our countries. Overall, I am happy with my experience on this shop.

Date of experience: September 29, 2017
Algeria
5 reviews
0 helpful votes
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The King
September 30, 2017

I just cant say anything arent good, Gearbest simply is a stunning store that gives best prices and every day discounts and a good shiping service with a quick support.

Date of experience: September 29, 2017
Italy
1 review
0 helpful votes
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Entusiasta per il prezzo.
La merce arriva sempre a destinazione.
Supporto post vendita valido.
Cliente da 3 anni ormai, mi sono fatto l'idea che sia un ottimo place dove ordinare con sicurezza i miei prodotti.

Date of experience: September 28, 2017
RU
1 review
0 helpful votes
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I change my feedback because this shop deceives buyers, they offered points for this review, and then they were taken away. Therefore, I write the truth, do not order at this store, the goods are lost and do not reach.

Date of experience: September 28, 2017
Greece
1 review
0 helpful votes
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Gearbest is the BEST
September 28, 2017

The best online store for me! Friendly and helpful support center with fast reply. The delivery time is fast!

Date of experience: September 28, 2017
Portugal
1 review
0 helpful votes
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My experience with Gearbest
September 28, 2017

I'm pretty satisfied with my experience with Gearbest. The orders i got were always in the said condition, original, and the shipping is between the expected time. Hope to see more vape items (vape bands, driptips, covers for box mods) available to buy, as there's always a public for it. Other than that, fully recommended.

Date of experience: September 28, 2017
Brazil
1 review
0 helpful votes
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Really sure and good!
September 28, 2017

I bought a xiaomi sport earbuds! The experience buying them it was really good, easy to navigate on the site, and the shipping was very good too.
For sure I will buy again!

Date of experience: September 28, 2017
Missouri
1 review
0 helpful votes
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Computer mouse X9 USB Wired Optical Gaming Mouse I ordered in the store Gearbest on 08/12/2017. The store sent it three days later. When sending, I chose free mail from Azerbaijan. The goods reached me 20 days later, I received it on Ukrposhta. When unpacking the goods of defects and damages, it was discovered that there was no quality box at all. Taking the mouse from the box, I immediately connected it to my computer - she began to joyfully pour out all the colors of the rainbow. The whole evening I tested it in computer games - there were no shortcomings. The optical resolution of the mouse is 4000 dpi, the sensor works well. I am completely satisfied!
Aug 12,2017 05:46:05 AMOrder number: W**************

+1
Date of experience: September 28, 2017
Brazil
1 review
0 helpful votes
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Very good!
January 24, 2019

One of the best foreign stores, differentiated products and exclusive services. Great prices and great deals! I recommend!

Date of experience: September 28, 2017
Brazil
1 review
0 helpful votes
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Excelente e Confiavel.
September 28, 2017

Parabéns a loja Gearbest, pela maravilhosa experiência de compras em lojas fora do meu pais de origem. Tenho comprado muitos produtos, vem todos em perfeito funcionamento, tempo de entrega dentro do prazo.

Date of experience: September 28, 2017
Brazil
1 review
0 helpful votes
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Excelente site para compras
September 28, 2017

O site Gearbest é muito bom para comprar coisas que geralmente não encontramos em qualquer lugar.

Além de produtos de qualidade, o site é muito confiável e entrega no prazo prometido!

Date of experience: September 28, 2017
Portugal
1 review
0 helpful votes
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Very simple to use!
September 28, 2017

I was never used to shop online, but since i started using Gearbest which is very easy to use, it has thousands of cheap but very good products i gained a little bit more confidence buying products online again. Started using it 3 weeks ago and i already ordered some products.

Date of experience: September 27, 2017
Portugal
1 review
0 helpful votes
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Excelente
September 28, 2017

Tendo descoberto a Gearbest através de publicidade online, decidi arriscar e fazer uma compra de um telemóvel da xiaomi, dado as características excelentes e preços demasiado convidativos. Passado os 15 dias como eles anunciavam, lá chegou o telemóvel muito bem embalado e que superou as expectativas.

Date of experience: September 27, 2017
Slovakia
1 review
0 helpful votes
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I am happy about this shop.
September 27, 2017

I just want many years shop like this. Fast shipping, low cost, high qualitty. I miss that fact that could not be in my country in slovakia everywhere. I think the customer centre is very friendly and they help you to chooce from they product. For example i thinik the have a specialist about vapor kits. The have only the good staff and i definitely desided that i must buy another things, because other shops like ebay or aliexpress have infos abou originality but all this are frauds. The original that i bought from this site gearbest is really original.

AAA+ shop. WB**************

Date of experience: September 27, 2017
Colombia
1 review
0 helpful votes
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Excelent service
September 27, 2017

I like gearbest for the variety, prices and services, i bought a lot of diferents things since cellphones to pillows, of course i got convience with some ship issues but they got an excelent service and response very quick

Date of experience: September 26, 2017
Peru
1 review
0 helpful votes
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MI TIENDA ONLINE FAVORITA DE ROPA
September 27, 2017

Constantemente compro de esta pagina ropa para mi y mi enamorada. Muy buena relacion precio calidad. El pedido llega en el tiempo previsto y en perfectas condiciones. Muy contento con gearbest.

Date of experience: September 26, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom