Gearbest
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After 67 days waiting my Xiaomi Hoverboard (500) I received a Xiaomi scooter (300). I decided to keep it and asked of a refund for the price diference. Six days later I am still waiting. How much longer will I have to wait? - After 2 months more I received the difference of Price as a refund. Still not happy but they finally pay.
Comenze con un producto de valor pequeño para probar dicha tienda, despues comenze a pedir productos mas caros es decir celulares etc; hasta el dia de hoy he tenido buenas experiencia con gearbest 100% recomendada
I bought at Gearbest a long time ago, in my opinion is the best shopping site, especially for fast shipping, and easy to access, in addition to having good quality products and good prices still offer various forms of payment, has a good service also, always take my doubts and respond quickly, however I consider this store as one of the best and most reliable there is.
Ordered a Xiaomi Mi A1 in Black and it works super fine, price was awesome and eleivery was only 11 Days
Recomended from me
Best online store, helps me a lot, and always has the lowest prices Best online store, helps me a lot, and always has the lowest prices Best online store, helps me a lot, and always has the lowest prices Best online store, helps me a lot, and always has the lowest prices Best online store, helps me a lot, and always has the lowest prices Best online store, helps me a lot, and always has the lowest prices
Very good store. I am very pleased. Support very good and responsive. The product comes in accordance with the terms and description. Prices are among the cheapest. A lot of different bonuses.
I do some boughts from that site and all support with my orders was fine. I bought a mini flashlight, and it worked more than 3 years and it works now.
Gearbest has the best prices in the world of e-commerce. It can help you with your dropshipping business. They can ship out the item without the retailer's data. The can also help you when your buyer's order has a problem. For example, I had ordered a gaming headset which was going to Italy. The product was stuck in the customs and my buyer was asking for refund When I contacted gearbest community service they replied me that the problem will be solved the next day and it was. That's why I prefer gearbest for dropshipping.
Ho comprato questi ripeitore wifi con 2 antenne da Gerabest con spedizione tracciata. Arrivato in 20 giorni. Estende il wifi 2.4ghx in maniera semplice ed efficace. Lo consiglio!
I bought these wifi repeater with 2 antennas from Gerabest with tracked shipping. Arrived in 20 days. Extends the 2.4ghx wifi in a simple and effective way. I advise!
Gerçekten çok güvenilir ve müşteri memnuniyeti konusunda çok iyiler çok teşekkür ederim ilginiz için
My experience is cool im realy happy and greatful for GEARBEST to be a part of my life nice and helpful website good one to help me everyday every minute trusted one
I have been buying products from Gearbest for some times now and I always found that they have the best price and good products, last time I bought a Xiaomi car DVR from them with great discount and the shipment come within 2 weeks (no shipping fee) and the packing is very secure. They also have a excellent customer service, all questions were answered within 24 hours and they have a nice refund and warranty policy. One time my shipment was lost and I received a full refund from Gearbest. I can buy from them with confidence.
Y had a such great experience with Gearbest. Was the first time that I bought something significant at a international eccomerce. It took just 2 weeks to arrive and I didn't had any problem at all. My cellphone is working properly and I actively recommend to all my friends. I saved a lot of money with a product of excellent quality and didn't waited so long. I strongly recommend Gearbest!
Gearbest com certeza a melhor loja online que já comprei... Produtos de qualidade é só na gearbest. Essa eu recomendo de verdade.
I can say with certain that the store is excellent, it caters to me in all the products it has, I never had problems, and whenever I needed something, I bought there. My first purchase of experience was on June 20,2017. The product arrived fast, very well packaged and with a great price. From then until today, there were more than 120 products bought, without any problem, and whenever I had to ask questions, the support was very fast and considerate. Thank you GEARBEST!
I have more than 25 purchases online at the gearbest store, it is time to give a review, on the page it is very easy to see all the products they sell, the shipments are also excellent, and on behalf of their customer support, up to now I have not had any problem that the support has not given me follow-up and solution quickly, that's why I feel happy buying in this online store.
I ordered many things on GB, but only one time I had any problems. In this special case I got very good support form GearBest.
They have quite good prices and they are more reliable than any other web shops from asia.
La pagina la conoci por opiniones de compras en youtube y al ser una de las pocas paginas que no se necesita tarjeta para pagar me anime a comprar unos articulos con mi ultimo pedido tuve algunos probremas por la paqueteria pero al final mis dos pedidos llegaron en muy buen estado y personalmente si la recomiendo mucho por el exenete servicio y tencion que ofrecen ya que no demoran mucho en responder y en el idioma de uno
I really recommend this merchant!
Ive gone through 3 orders and all of them were flawlessly smooth.
Each question was answered professionally by the customer service,
Thank you guys!
I got the money back. I gave you another product order. This time the product has reached the elite.
I've ordered Gearbest on 26.09.2017. My delivery address is the first cargo number given to me in Konya/turkey "EA * * * * CN". When I followed this shipping number, I found out that he was delivered to another address in China on 20/10/2017. I contacted the site on this. It's hard to put my order back on 23/07/2017. At least I thought so. New cargo Number "EA * * * * CN". When I followed this shipping number, I found out that he was delivered to another address in China on 31/10/2017. They're practically mocking me and trying to defraud me. The customer service responds both to the late and the standard responds and is stalling. I regretted shopping at Gearbest. My first order and the last. It's really a joke. is a cargo sent to the wrong address twice? This is to defraud or mock the client. Don't buy from here.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Saty S,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center