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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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My orders arrive quickly, they have a great variety of products, they take out promotions every month with good offers, without a doubt an excellent page to buy.
They have been amazing with fast delivery and amazing costumer service they ship fast and have low prices
Dear Youness,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
I reccomend this site because you can find many wonderful smartphones with the cheapest prices and no duty
Dear Daniele,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
Куча ежедневных скидок по доллару или два. Регулярные купоны на дорогие товары и флешсейлы. Что еще нужно для счастья)))
Dear Rostislav,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
The overall experience is good.
The site could use more clearer ways of providing coupons. There are so many that you get lost. Also it can be more helpful if they explained better the different shipping methods. In addition, their tickets support agents could be more fast.
I recommend this site for shopping and could be perfect if they make better things mentioned above.
Dear Stathis,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
Great prices, very fast shipping, products arrived on time and working perfectly. Amazing site to do business with.
Dear Pones,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
I ordered a gearBest thermos on the website. The thermos was very good, the temperature was good. I use it in everyday life, I never failed. The store sent the package instantly and I received it in a week. I recommend this store, there are always promotions and there are big discounts! I advise everyone to buy in this store, it's reliable, fast and high-quality. In the future, I plan to order a phone and a tablet in this store. Prices are always lower than in other stores and it pleases. Questions in the support service are always answered.
Dear Ilnur,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
I have bought a smartwatch and a headphone, and they got delivered to brazil super fast, both itens are working fine and are as described in the website.
I totally recommend buying in gearbest, seem pretty trustworthy for me.
Dear Sidney,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
GearBest has always helped me a lot to buy cheap and quality products that I can not afford in my country. Undoubtedly it is the best online shopping site that has the public's disposal today. The customer service is exemplary, solving any unforeseen quickly and clearly. I just have reason to be grateful.
Dear Diego,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
Gearbest is today my main partner and reference whenever I need to buy products, as it has an excellent support and inumero incentive programs and awards to the good consumer. Much better than any existing site in my country.
Dear Kelvis,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
My name is Igor Shorov!
My order number WB**************.
I want to talk about my positive shopping experience on the site gearbest. I order it in this store is not the first time and everything is always good. The order is dispatched very quickly. I live in russia and parcels with pufkuyye come faster than all. The quality of the goods is always very good. I have been ordering on the site for many years now and always happy.
Here is my review of the product with a track number WB**************
It has long been made sure that goods from IJOY are not bad. Now for more information about the rd. Dripka combines the bottom and side blowing, It has the ability to blow one spiral. She has reliable and comfortable racks, allowing you to install both a simple parallel and a fat winding. The rich equipment - clapton koila, spare screws, red rings and reliable convenient screwdriver. The dome has a spherical treatment, which greatly increases the taste. Painting and processing at height. In general, an excellent drip for tasty and volatile steaming! I recommend to buy!
Dear Igor,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
From my personal experience, Gearbest is one of the best online shopping websites I've ever seen. The prices are usually lower compared to other websites.The quality and the description is always as promised. The shipping prices are really low and sometimes free. The after purchase services ( warranty and customer service) are great. It's so easy to gain points and earn discounts. Overall I highly recommend this website to all of those who see this comment. This is not forced, fake or anything like that, I just want to share my wonderful experience, It's life changing!
Dear Pouria,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
Very good customer support, reasonable prices and clear information about shipping. When faced with some technical problems with my order was offered a full refund with no problems.
Dear Grzegorz,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We will try our best to resolve any issue for every customer.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center
14 lutego zamówiłem Mini Octopus Tripod.
Przesyłka dobrze zapakowana, produkt zgodny z opisem.
Polecam.
Dear Slawomir,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
I have been buying on a the Gearbest for over a 1 year.
I am really positively surprised. They have low prices, cheap or free shipping, professional support and a huge selection of items.
I have already ordered a lot of items. All of the items arrived relatively quickly. I've never had problems.
Ordered items arrived intact, they were very well protected.
So I recommend buying on Gearbest.com. This is the best store in China!
I will order more, because it's worth it!
Dear Bartosz,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
A very good shopping site. Average delivery time of about 20 days for Greece. Customer Support Excellent. Direct response (in 1 day) for any issue in order to order. I recommend it for international markets.
Dear Elias,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
I love the great catalog of products that they handle, the fast and precise attention when one has the doubt and without mentioning the methods of shipping several to each one's choice, I love gearbest
Order No.: WB**************
Order date: Dec 15,2017 00:36:17 AM
GearBest offers a great buying experience. Their website and app are well made, very functional and organized. The product portfolio has a lot of good quality options and top brands are there. This time I bought a Xiaomi Mi Router 3G. The product was shipped very fast and was delivered within the estimated time. The package arrived without any damage. Add to it the fact that, for brazilians, they offer payment through installments on credit card and even by bank slip. In short, I only have compliments to made. I'm very satisfied with GearBest!
A GearBest oferece uma ótima experiência de compra. Seu site e aplicativo são bem feitos, muito funcionais e organizados. O portfólio de produtos tem muitas opções de boa qualidade e as principais marcas estão lá. Desta vez eu comprei um Xiaomi Mi Router 3G. O produto foi enviado muito rapidamente e foi entregue dentro do prazo estimado. O pacote chegou sem nenhum dano. Acrescente-se a isso o fato de que, para os brasileiros, eles oferecem parcelamento no cartão de crédito e até mesmo pagamento por boleto bancário. Em resumo, só tenho elogios. Estou muito satisfeito com a GearBest!
It is very easy to buy at Gearbest, the shipping time is usually very acceptable, the quality of the items sold is good and customer support always tries to solve the problems in the best way.
I love this shop because in my opinion, you can't find better. Aliexpress have problems with delivery and items quality(30% are pure fake), taobao-almost the same. Even being a bit more expensive than these two giants, gearbest provides quality customer service, adequate variety of different goods and pretty nice and comfortable design. I had problems only with one parcel, but cust. Service solved it in a few days and i received money back.
P. S In my opinion, the most of the people who write negative comments here about undelivered parcels, haven't bought insurance. Before ordering, read FAQ pls, i had the same problem. Thank you very much.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Antonio,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center