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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Antonio M.
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My orders arrive quickly, they have a great variety of products, they take out promotions every month with good offers, without a doubt an excellent page to buy.

Date of experience: March 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Antonio,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Morocco
1 review
0 helpful votes
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Best service and products
March 24, 2018

They have been amazing with fast delivery and amazing costumer service they ship fast and have low prices

Date of experience: March 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Youness,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
Follow Daniele R.
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I reccomend this site because you can find many wonderful smartphones with the cheapest prices and no duty

Date of experience: March 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Daniele,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

France
1 review
0 helpful votes
Follow Rostislav K.
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Куча ежедневных скидок по доллару или два. Регулярные купоны на дорогие товары и флешсейлы. Что еще нужно для счастья)))

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Rostislav,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Greece
1 review
1 helpful vote
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Good prices and support
March 23, 2018

The overall experience is good.

The site could use more clearer ways of providing coupons. There are so many that you get lost. Also it can be more helpful if they explained better the different shipping methods. In addition, their tickets support agents could be more fast.

I recommend this site for shopping and could be perfect if they make better things mentioned above.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Stathis,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Florida
2 reviews
6 helpful votes
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Great prices, very fast shipping, products arrived on time and working perfectly. Amazing site to do business with.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Pones,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

RU
1 review
1 helpful vote
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My order
March 23, 2018

I ordered a gearBest thermos on the website. The thermos was very good, the temperature was good. I use it in everyday life, I never failed. The store sent the package instantly and I received it in a week. I recommend this store, there are always promotions and there are big discounts! I advise everyone to buy in this store, it's reliable, fast and high-quality. In the future, I plan to order a phone and a tablet in this store. Prices are always lower than in other stores and it pleases. Questions in the support service are always answered.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Ilnur,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We will try our best to resolve any issue for every customer.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Brazil
1 review
1 helpful vote
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My experience in gearbest
March 23, 2018

I have bought a smartwatch and a headphone, and they got delivered to brazil super fast, both itens are working fine and are as described in the website.
I totally recommend buying in gearbest, seem pretty trustworthy for me.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Sidney,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Brazil
1 review
1 helpful vote
Follow Diego G.
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GearBest has always helped me a lot to buy cheap and quality products that I can not afford in my country. Undoubtedly it is the best online shopping site that has the public's disposal today. The customer service is exemplary, solving any unforeseen quickly and clearly. I just have reason to be grateful.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Diego,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Brazil
1 review
1 helpful vote
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Gearbest is today my main partner and reference whenever I need to buy products, as it has an excellent support and inumero incentive programs and awards to the good consumer. Much better than any existing site in my country.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Kelvis,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

RU
1 review
1 helpful vote
Follow Igor S.
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My name is Igor Shorov!
My order number WB**************.
I want to talk about my positive shopping experience on the site gearbest. I order it in this store is not the first time and everything is always good. The order is dispatched very quickly. I live in russia and parcels with pufkuyye come faster than all. The quality of the goods is always very good. I have been ordering on the site for many years now and always happy.
Here is my review of the product with a track number WB**************
It has long been made sure that goods from IJOY are not bad. Now for more information about the rd. Dripka combines the bottom and side blowing, It has the ability to blow one spiral. She has reliable and comfortable racks, allowing you to install both a simple parallel and a fat winding. The rich equipment - clapton koila, spare screws, red rings and reliable convenient screwdriver. The dome has a spherical treatment, which greatly increases the taste. Painting and processing at height. In general, an excellent drip for tasty and volatile steaming! I recommend to buy!

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Igor,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Malaysia
1 review
1 helpful vote
Follow Pouria T.
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A great online shopping website
March 23, 2018

From my personal experience, Gearbest is one of the best online shopping websites I've ever seen. The prices are usually lower compared to other websites.The quality and the description is always as promised. The shipping prices are really low and sometimes free. The after purchase services ( warranty and customer service) are great. It's so easy to gain points and earn discounts. Overall I highly recommend this website to all of those who see this comment. This is not forced, fake or anything like that, I just want to share my wonderful experience, It's life changing!

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Pouria,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Poland
1 review
1 helpful vote
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Very good customer support, reasonable prices and clear information about shipping. When faced with some technical problems with my order was offered a full refund with no problems.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Grzegorz,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We will try our best to resolve any issue for every customer.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Poland
1 review
1 helpful vote
Follow Slawomir C.
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SUPER
March 22, 2018

14 lutego zamówiłem Mini Octopus Tripod.
Przesyłka dobrze zapakowana, produkt zgodny z opisem.
Polecam.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Slawomir,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

Poland
1 review
1 helpful vote
Follow Bartosz M.
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Gearbest is the best store!
March 22, 2018

I have been buying on a the Gearbest for over a 1 year.
I am really positively surprised. They have low prices, cheap or free shipping, professional support and a huge selection of items.

I have already ordered a lot of items. All of the items arrived relatively quickly. I've never had problems.
Ordered items arrived intact, they were very well protected.

So I recommend buying on Gearbest.com. This is the best store in China!
I will order more, because it's worth it!

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Bartosz,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Greece
1 review
1 helpful vote
Follow Elias L.
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GearBest is PERFECT!
March 22, 2018

A very good shopping site. Average delivery time of about 20 days for Greece. Customer Support Excellent. Direct response (in 1 day) for any issue in order to order. I recommend it for international markets.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Elias,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Mexico
1 review
1 helpful vote
Follow Angel G.
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I love the great catalog of products that they handle, the fast and precise attention when one has the doubt and without mentioning the methods of shipping several to each one's choice, I love gearbest

Order No.: WB**************
Order date: Dec 15,2017 00:36:17 AM

Date of experience: March 21, 2018
Brazil
1 review
2 helpful votes
Follow Diogo E.
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GearBest offers a great buying experience. Their website and app are well made, very functional and organized. The product portfolio has a lot of good quality options and top brands are there. This time I bought a Xiaomi Mi Router 3G. The product was shipped very fast and was delivered within the estimated time. The package arrived without any damage. Add to it the fact that, for brazilians, they offer payment through installments on credit card and even by bank slip. In short, I only have compliments to made. I'm very satisfied with GearBest!

A GearBest oferece uma ótima experiência de compra. Seu site e aplicativo são bem feitos, muito funcionais e organizados. O portfólio de produtos tem muitas opções de boa qualidade e as principais marcas estão lá. Desta vez eu comprei um Xiaomi Mi Router 3G. O produto foi enviado muito rapidamente e foi entregue dentro do prazo estimado. O pacote chegou sem nenhum dano. Acrescente-se a isso o fato de que, para os brasileiros, eles oferecem parcelamento no cartão de crédito e até mesmo pagamento por boleto bancário. Em resumo, só tenho elogios. Estou muito satisfeito com a GearBest!

Date of experience: March 21, 2018
Portugal
1 review
1 helpful vote
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Shopping on Gearbest
March 22, 2018

It is very easy to buy at Gearbest, the shipping time is usually very acceptable, the quality of the items sold is good and customer support always tries to solve the problems in the best way.

Date of experience: March 21, 2018
Washington
1 review
1 helpful vote
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I love this shop because in my opinion, you can't find better. Aliexpress have problems with delivery and items quality(30% are pure fake), taobao-almost the same. Even being a bit more expensive than these two giants, gearbest provides quality customer service, adequate variety of different goods and pretty nice and comfortable design. I had problems only with one parcel, but cust. Service solved it in a few days and i received money back.

P. S In my opinion, the most of the people who write negative comments here about undelivered parcels, haven't bought insurance. Before ordering, read FAQ pls, i had the same problem. Thank you very much.

Date of experience: March 21, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom