Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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GearBest is a very good seller. I never had any issues with my orders or shipments, all the products that i buyed in Gearbest.com.
The WebSite have a nice layout, very organized, they also have a lot of promotions and discounts.
Hello everyone. I buy a lot from gearbest.com and I am completely satisfied with this shop. I have purchased several things from there and all goods were delivered in 3-6 weeks to Poland. The quality of customer service is also very good from my experience. They reply once a day and are very kind to help you. I also like the payment methods since there are plenty to choose. I live in Poland and I can pay even via polish middlemen services like Przelewy24 etc. which gives me more safety. Also there is a good addition with points so you can go below the sales price even further. Will definitely buy more goods in future.
I bought a phone from Gearbest less than a year ago and it died. I approached gearbest about a refund/replacement and after much umming and ahhing, they said they'd give me a whole 50 USD to spend in THEIR STORE for my troubles. Nevermind that this device cost me nearly 500 AUD and now I don't have a phone to use. I will be reporting this business to the ACCC for this illegal misstep.
I bought a lot of products on this shop and keep buying them because I never had an issue and the prices are great
I made an order from GearBest and I can say the following:
- Best price in the net for the product I ordered.
- Timely delivery and in perfect condition. They also provided order tracking.
- Great customer service. Whenever required, they provided timely, accurate solution. They also provided me a person with the same origin as mine.
- Proactive approach in customer care.
I would recommend GearBest and will purchase again, in case I am interested in a product.
Hi everyone this is my recent purchase order experience with gearbest, I ordered a Bluetooth Gamepad worth of 798 with additional of shipping insurance n other I got delivery in within a week n product also good I'm having very fun free time with it by playing games of PPSSP. Their customer service representatives also so good that give reply in 24hours. If your new to this site don't hesitate to buy anY, go for it.
OLA PESSOAL BOM DIA BOA TARDE BOA NOITE
PESSOAL DA MINHA PRIMEIRA COMPRA ATE AGORA NAO TIVE PROBLEMA, OS PRODUTOS SAO DE DE OTIMA QUALIDADE, ATEDIMENTO MUITO BOM COMPLETO, EU GARANTO UMA COISA PROBLEMA VC NAO VAI TER COM A GEARBEST, EU RECOMENDO A TODOS.
Good website to buy in good price. They are often have promotion, flash sale or coupon to use. Many brand and section to look for. The customer service is the best. They are very helpful both before and after.
HI, I bought 7 items from Gearbest, and I'm planing to buy more! All these products are received, and it didn't take a long time, and some products received very quicklly :D
I bought from this site and it was a truly wonderful experience
The product was shipped to me in Morocco and the product arrived in a sound and wonderful way and now I enjoy using it
I will shop again and recommend all my friends to you
I've been using Gearbest.com for quite some time, and I'm pretty satisfied with this store. The customer support it's great and is always available to solve the problems, in a very fast and always with good sympathy. I recommend buying in this store.
Order number: **************557.
Diğer çin sitelerine nazaran daha kurumsal. Fiyatlar daha uygun, en çok alışveriş yaptığım site kesinlikle Gearbest. Ayrıca ürünlerinin sonuna kadar arkasında. Herhangi bir sorunda müşteri odaklı çözüm sunuyor. Sizlere de Gearbesti tavsiye ederim.
I ordered Xiaomi redmi note 4 track number RG*******BE. Parcel didn't come to Ukraine. Gearbest don't return my money. After I made few tickets they blocked my account, Now if I want log in (my account *******@bk.ru) it is an error "Your account is experiencing technical issues, please contact our Support Center". So I lose my money and they delete my account, I didn't recommend buy from Gearbest anything!
Заказала смартфон Xiaomi redmi note 4, трек номер RG*******BE. Телефон так и не приехал (можно проверить на любом сайте для проверки треков). Писала им много раз тикеты но они просто тянули время. Одного дня просто забанили или удалили мой аккаунт (*******@bk.ru) при входе ошибка "Your account is experiencing technical issues, please contact our Support Center". Писала им на мейл но ответа нет только ссылка на новый тикет но войти прочитать нельзя так как удалили аккаут. Не рекомендую у них покупать в магазине Gearbest так как окажитесь без денег и без товара, а потом вас просто забанят.
Dear Teofila P.,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have tracked the parcel online and note that it has been delivered.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
Já comprei varias coisas na gearbest, dentre elas comprei um carrinho de controle remoto wltoys *******. Me surpreendi com o produto. Ele é muito rápido e de boa qualidade... o melhor foi o valor... o mais em conta de todas as lojas. O carrinho é um ótimo custo x benefício. O atendimento ao cliente é excelente. Recomendo a loja e o produto. Comprarei mais em breve.
- Cheap prices
- Shipping options
- Customer's order protection
- Coupons and points to get even bigger discounts on orders
- Lots of reviews from another customers which helps to get more information about the items
- Good service
My order number: **************514
I definitely recommend gearbest they are a very good company to deal with. I purchased a watch from them and using DHL it arrived within a few days which is a very quick delivery. I am very pleased with the watch which is a Cadisen. Thank you Gearbest.
Gearbest is crooks. They doubled charged me for an out of stock item and is now giving me the runaround. I have two order numbers for one product and was doubled charged. Now they are playing stupid.
Dear Lorenzo T.
Thank you for your review.
Please note that we didn't charge you twice, you have placed the 2 of same orders via different accounts.
We therefore apologize that our service is not up to your satisfaction.
We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
Gearbest Customer Service Center
I am happy with Gearbest.com.
I am their customer for over four years. I started with 3D printers but now I buying there LED and tools. Nice
For example, I have issues with transportation to my country. Gearbest solved it and made win-win solution.
We changed a few messeges, picturec and ideas. After a few days we have acceptable solution.
I do really enjoy shopping this website as they provide a super customer support, great products, with great prices.
I did buy fir the 6th time facing zero problems.
Impeccable service fast delivery very good service and after the purchase I will continue to shop from there without fear.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nick C.,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com