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GateHouseSupplies

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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GateHouseSupplies Reviews Summary

GateHouseSupplies has a rating of 3.2 stars from 463 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GateHouseSupplies most frequently mention garage door, customer service and timely manner. GateHouseSupplies ranks 2nd among Garage Door sites.

value
65
shipping
67
returns
6
quality
70

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9,448 reviews

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Georgia
1 review
0 helpful votes
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What ever you did... thanks.
August 19, 2019

Not what this is related to but I'm sure it was done wonderfully. I hope you have another chance to do it again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again.

Date of experience: August 16, 2019
Florida
1 review
0 helpful votes
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Outstanding service.
August 18, 2019

They had the right product at a good price and fast delivery! I would definitely use them again in the future.

Date of experience: August 15, 2019
Michigan
2 reviews
0 helpful votes
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Universal remote
August 18, 2019

They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff

Date of experience: August 15, 2019
Virginia
1 review
0 helpful votes
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Stockroom Buyer
August 18, 2019

Great, I found the item I needed on the web no problem so I ordered it.
The item came in few days and we will install it today, Thank you

Date of experience: August 15, 2019
Texas
1 review
0 helpful votes
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I requested an invoice be emailed to me as our Accounting Dept. Must mail you a check, and in turn I then receive the remotes. I continue to receive an email asking I order on-line. I do not want to personally have to pay for these. Order never completed and I am out of remotes.

Date of experience: August 15, 2019
Georgia
1 review
0 helpful votes
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Never receive my orders
August 18, 2019

Place an order and paid for express shipping, week later still did not got my shipment. I call them to verify my order the company never shipp the order.

Date of experience: August 15, 2019
Florida
1 review
0 helpful votes
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Best service ever
August 17, 2019

I always look forward to dealing with this firm. Customer service is stellar. Products as described.
Wish that there were more firms such as this one.
Best company and employees ever.

Date of experience: August 14, 2019
California
1 review
0 helpful votes
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Excellent product
August 16, 2019

Can carry with you don't need to leave in car. Easy programming for various garage codes. Would highly recommend

Date of experience: August 13, 2019
Texas
1 review
0 helpful votes
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Gate Arm
September 11, 2019

I tried to return a new arm and was told that there was not return policy. For a 500 dollar purchase, there should be a return policy. I am very disappointed.

GateHouseSupplies attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2019
Washington
1 review
0 helpful votes
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Park Manager
August 14, 2019

We need gate opener controls quite often for our tenants. Whenever we call the company we get good service & results from the person on the other end. We enjoy their help!

Date of experience: August 10, 2019
New York
1 review
0 helpful votes
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5 STARS
August 14, 2019

Gatehouse is great. I buy all my gate and garage door opener from them. They have most items in stock and ship out quickly.

Date of experience: August 10, 2019
Virginia
1 review
0 helpful votes
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Disappointed
September 11, 2019

Remote doesn't work. It's the wrong one for my garage door opener. Probably my fault. Don't want to pay the cost of shipping to send it back.

GateHouseSupplies attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2019
North Dakota
1 review
0 helpful votes
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Awesome customer service!
August 13, 2019

Via email they replied quickly each time and was able to tell me the correct remote that I needed and how to return the wrong one. I appreciate so much their time and attention!

Date of experience: August 10, 2019
California
1 review
0 helpful votes
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Very fast shipping.
August 13, 2019

I really appreciate how they list the different models of garage door opener that each replacement part will fit. Eliminates the guessing game. Very helpful. Will be back here for other parts to appliances.

Date of experience: August 10, 2019
North Carolina
1 review
0 helpful votes
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Awesome!
August 8, 2019

Items are always available and lead time to ship is short. Great products great service. We will continue to shop Gate House to get supplies when need at our postal facility.

Date of experience: August 8, 2019
North Carolina
1 review
0 helpful votes
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Effortless
August 7, 2019

No problem buying, receiving and using these items. Arrived on time, easy to use, set up up and program. Will probably buy some more of these items soon.

Date of experience: August 7, 2019
Virginia
1 review
0 helpful votes
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They agreed to refund restocking fee, but never refunded the amount! Paid $18.00 to send their incorrect part back. Buyer beware.

Date of experience: August 7, 2019
The G. — GateHouseSupplies Rep
over a year old

Ernie, We refunded the restocking fee of $18.57 on 5-31 as promised, don't forget you kept the remote controls that is why the entire order was not credited. Your second-order was also refunded in full.

New York
1 review
0 helpful votes
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Signature required
August 7, 2019

I understand the companies stand point I order thousands of dollars of equipment had to change delivery address mid shipment cost me more money

Date of experience: August 6, 2019
Kentucky
1 review
0 helpful votes
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Nice but...
August 7, 2019

I purchased wood "stain ready" newels for my home. They look beautiful however the stain ready product required significant sanding

Date of experience: August 6, 2019
The G. — GateHouseSupplies Rep
over a year old

Hi David, We do not sell any products like that.
We sell parts for gates and garage doors can you please make sure you have the correct company and update your review.

Texas
1 review
0 helpful votes
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Toon forever to ship
August 6, 2019

I ordered on May 27th and my credit card was charged and I received my gate opener on August 2nd. Didn't cancel the order since I couldn't find the piece anywhere else for sale and it was only $47. However, I feel like I should have been notified that the order would take forever to ship. I have yet to use my gate owner since I'm out of town for work so I hope that it is a quality piece and works correctly.

Date of experience: August 6, 2019

From the business

Liftmaster garage door, gate, and commercial door parts. Linear, Multicode, Genie, Chamberlain, Sears, Liftmaster remotes controls and more.


gatehousesupplies.com
Founded in 2003
Simi Valley, CA, United States