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GateHouseSupplies Reviews Summary
GateHouseSupplies has a rating of 3.2 stars from 463 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GateHouseSupplies most frequently mention garage door, customer service and timely manner. GateHouseSupplies ranks 2nd among Garage Door sites.
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I purchased some dears for my gate with these guys. They were supposed to ship in three days and they never did so I contacted them and they said to wait one or two days. The days past and still no answer, so I contacted them again and they told me I would have to wait for another week. When I told them that it was really urgent and it was taking too long to please help me out the customer service rep was really rude and told me if I wanted She would send me a refund so I replied that I really wanted the part. Instead of working with me she just issued the refund and sent me off.
Went on line to locate a keypad for garage door opener; used the website support and they were so very helpful, found the item and the link to it. Ordering was easy and arrived in two days. Excellent experience!
You had the capacitor to fit my 1996 Craftsman garage door opener, and it worked fine once I installed it. Also I like that the capacitor is made in USA
Two day shipping isn't true. Ordered over a week ago and still not received. Very frustrated as I needed it much sooner
I ordered this product 10 days ago. After they let me know the sale was confirmed, I had no further correspondence from GateHouse. I called last week to find out what was going on. At that time they let me know the item was back ordered and that it should ship to me on Friday. They would send an email to confirm. It's now the following Tuesday and still no product or information.
Hi Kurt, I am so sorry for the delay on shipping your order, the restocking order from the manufacturer to us got lost and they had to reship to us which delayed everything. I tracked your order and see that it was delivered on the 30th, Again very sorry for the delay, Thank You for your patience.
I did not know what replacement board I needed for my garage door opener. I called and talked to an employee, I gave her the model number of my unit and she told me what board I needed. I told her o needed 2 of them and placed the order, when it arrived, it was incorrect, the web site did not operate correctly and would not allow me to input the correct replacement. I called back and again talked to a person, who was helpful but I was told that since I ordered the wrong part o had to pay all shipping charges and pay up front for the new boards. I told them that it was their mistake not mine. They would have no part of it, I was told that I received the part I ordered and I was responsible the the mistake. My attempt to explain that it was their mistake mot mine fell on deaf ears, so I have paid for shipping 3 times. My parts were back ordered both times so I have waited 3 weeks to get them. Now I am waiting for my refund and hoping I don't get charged a restocking fee,
Hi Thomas, I am so sorry that you had a bad experience and feel that way, we definitely care about our customer and do everything possible to create a great experience. I looked into your order and the machine you have has gone through 4 different revisions so finding a replacement board is definitely challenging
The only way to do it is to match the logic board part number EXACTLY the random letters at the end tell us which board version you need. I think we got you the correct one and we issued you a refund WITHOUT a restocking fee. Please reach out to me directly if I can do anything else for you. My direct email is [email protected]
Enjoying them they came quick and works great. Will use them again hyphen needing lights. Price was good.
Order place 8 days ago and product is still not shipped. The only thing that they have accomplished is to charge my credit card.
Item was not in stock and was not notified until I contacted them. The representative I would have shipping information by end of business that day. Still waiting.
Great product, delivery was within the specified time, item worked first time and was up to the expectation when ordered.
Delivery cost was acceptable. Cost if item was also acceptable
The person on the phone was very pleasant and got the order perfectly! the controllers came via mail and arrived as wanted.
It was 7 days before you shipped product, Need to tell customers you are out at time of ordering not days later when they call wondering where product is
WE WERE NOT HAPPY WITH THE ADVISE WE WERE GIVEN IN REGARDS TO A REPLACEMENT REMOTE FOR THE LINEAR MINI.
WE WERE SENT A REMOTE THAT IS 3X THE SIZE OF THE MINI.
They were in stock and shipped quickly. Gatehouse keeps our entry gate working properly. Will be ordering again when needed. Thank you!
Always has what I need a the best price and fast shipping order all of gate parts from them!
I ordered a part no a saturday while on vacation and the part was waiting for me when i got back...
Ordered a part for Mighty Mule 260 (tail piece)
Order came within a couple of day and is working great. Price was cheaper than anyone else. Thumbs up
I highly recommend this seller. I needed a new remote ASAP. This was a faster delivery date over Amazon.
Easy. Works well. Came with wires attached, just like the batteries I removed. Easy to replace. Product arrived quickly.
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Liftmaster garage door, gate, and commercial door parts. Linear, Multicode, Genie, Chamberlain, Sears, Liftmaster remotes controls and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Josue, I am so sorry that you had a bad experience, I will personally look into this to see what happened. Should you need anything else and would like to give us another try email me directly at [email protected] and I will help you out and give you a discount on your next order.