Garnet HillReviews 71

I have shopped Garnet Hill for more than 15 years. While at times some items have not met my quality standards, I feel it has not been any more frequent than any other online/catalog retailer. I have been very pleased with bed and bath items, which have exceeded my expectations. I normally purchase name-brand clothing from Garnet Hill. The Garnet Hill brand clothing I have purchased has been good overall, and I have always had success with the kids clothes. I rarely purchase items from Garnet Hill that are full retail and usually wait until sale or clearance. Overall I am pleased and will continue to shop this site.

Charged $117 for a skirt. Refunded $97.
$20 it costs me for an item that was not sized correctly- which I no longer own! This is crazy.

GH knows they have problems with merchandise and shipping and continues to ignore the problem. When purchasing an item the site said the item would be shipped on June 16. However, after paying etc, the confirmation said it would not even ship until July 8! Speaking to customer service confirmed this is a recurring issue they choose to ignore. In this day and age, transparency and the willingness to work with customers should be a foundational pillar for a company. Not here! Give us your money and we don't care if you are satisfied.

I have used GH many times but will most likely not use again. Using their shipping labels i returned a dress x2 for sizing reasons. I didnt get a tracking number. After 6 weeks of waiting for a refund ive been told it just never arrived. I suggested since it was same dress twice returned that maybe it was processed as one, even though it was 2 weeks apart. No refund. No apparent concern on their part. Basically told that i am out of luck and out $100. Won't make this mistake again!

I was about place my first an over 1000 $ order and wasn't sure should I trust the company I never work with so It took a couple weeks for me to make a decision. First I was trying to get discount 30% off if you will invite a friend and found out that your friend should spent over100$ and then you will get discount, then I was trying to get 15%off if you will sign up for newsletters which I did with none result again, a birthday deal didn't work either, and then here I am calling to Customer service and first representative hanging on me after 1 minute. And then I am searching "Garnet hill" reviews. All my situation and reading bad reviews after that gave me realization that I never would buy anything from GH. I love stuff on website but hate their customer service and tricky games with "discounts".

Come on! Expect some delays in shipping due to Covid-this isn't Amazon. This is a high-end store with high-end merchandise. I ordered a cashmere sweater, received within 10 days and love it!
To most of the negative reviewers, order your merchandise from the low-quality, made in China merchandise sold on Amazon. Oh, that's right-Amazon is shutting some of those down...

Nice looking stuff but that's just to lure you in... liars are selling out of stock goods then putting authorized holds on credit cards so you can't cancel order despite no shipping estimates after 2 weeks of purchase (items were advertised as in stock) Beware of these hucksters. They don't have my order in stock they can't tell me when it will be in for shipping and when I cancel my order they won't give me a cancellation number they just give me a person's name because they say that they don't use cancellation numbers I have been trying for 12 days now to cancel a $350 order of bedding that they have charged me 4 and have yet to ship Despite their Website saying they do not charge your card until they ship. What day do do is place a hold authorization on your card for the full amount of the order So that they can still ship pieces of the order in drips and drabs after 30 days. Customer service can tell me nothing about my order they can only take orders. Customer service can't give me an estimated shipping date despite product being listed as in stock on the catalogue. All communications with representatives only yield 1st names so when you call back To tell them about a cancellation and say Kristen cancelled the order, you are Politely told there is no Christian that works there By that name. Is it any wonder Set they have 1.2 star Google review and a failing rating with the Better Business Bureau... All my emails requesting cancellations go unanswered As do any queries as to when the product will be in stock

Some of these reviews on here are laughable. The quality of their clothing, percale etc... is slightly above average but you PAY for it too!$$$$$. $39 for a cotton T-shirt; $99 for a shift dress; $79 for pajamas! Sorry but there isn't anything unique about their products. Their cashmere isn't even high quality or the ply it should be for the prices they charge. Takes forever to get your order and the last two orders I did with them they screwed up! Really 23 days to receive a crummy T-shirt that isn't any better than a $10 one from Target! Sent the stuff back been waiting 47 days now for my money back. They are owned by the same company as Home Shopping Network. Beware and don't listen to the 5 star reviews they paid people to put on here. NOT true

I have experienced this several times with Garnet Hill... you make a purchase but have to return it. Even if you return it to UPS that very day, you won't see your money credited back for at least 2 to 3 weeks, nor will you be notified of the status of the order. It cannot be found on the website. Also, their shipping is too high, especially for returns unless it is an exchange. I'm going to avoid dealing with Garner Hill from now on.

I like to buy sheets that are not pre packaged because I like a bigger top sheet. When I opened the package from Garnet Hill, full fitted bottom, king size top sheet and 2 sets of pillow cases, standard and king, and unwrapped each item, it was apparant that each piece was a slightly different dye lot. While the differerences were subtle, they were clearly apparant. What I find most distressing, is that pillow cases packaged together did not match. Clearly Garnet Hill seems to be indifferent to the quality of products sent out. I have made my last purchase with this company.

Placed this order, but from the looks of what I received, that is exactly what was sent to me. I am very unhappy withthis merchandise.

Garnet Hill has really lovely bedding. I especially like their percale. They have great "Sale of the Day" specials. I've had two duvets from them, one if which lasted nearly fifteen years. Their cashmere is nice and their cotton tees are also great. Wish they carried Talls--woukd buy way more if they did.

I placed an order on November 7th and have waited patiently for the order to arrive only to get an email today, December 8th, that caused me to scratch my head. The email reads "Thank you for your recent order. We are sorry that you needed to return the item. The following credit has been applied to your order. If the credit is for a returned item, it is detailed below. If you have ordered exchange items, these will be shipped as soon as they are available. Please allow 3-5 business days for your credit card company to process your credit."

I immediately called them to find out what the heck this email was about since I'd never even received the item, much less wanted to return it. The woman I spoke with tells me that the order was basically canceled because they didn't have a street name for the shipping address. This baffles me since I created an account through their website, where my street address is clearly listed, and if by chance I didn't put the name of my street in the address field (possible I guess), why would it take one month to hear anything from the company?

Well, after speaking with a completely clueless supervisor, I find out that my order was shipped out (despite not having a street name?) and then returned to sender because... yep, no street name. So what does the company do? They take my order and basically sell it to someone else. By the time I get an email about how sorry they are that I "needed to return the item," and subsequently call to find out what's going on, they are sold out of the item and I'm SOL. Awesome. Good job guys. I don't feel like I can shop at a place that I can't trust to do right by their customers. They had all of my info through my account, they had an email address... c'mon guys!

Customer service! Customer service! Treated me very rudely! And I tried to stop an order that I placed day before still hasn't been shipped yet they turned around and said it's been processed! And she repeated it very loudly! Meaning you can't do nothing now I've never been so insulted they were rude and I won't shop there anymore after this. And believe me they will get their stuff back. I'm going to complain to everybody who listen. Few things I ordered the quality has gone downhill extremely well last two cardigans I bought cashmere made in China so insulted by the quality of this stuff.

I ordered from Garnet Hill and THEN read the reviews on this site. I am glad I did it in that order or I would have missed out on the most exquisitely soft and beautiful flannel bedding I have ever had the pleasure to touch. I don't know what the other reviewers are talking about. I ordered and within 5 days received my shipment except for one item that I knew at time of ordering would be delayed. The rest arrived promptly and had a return label right inside, which I immediately threw away. Seriously, these are the kind of flannel sheets that are thick and brushed on both sides. They are extremely high quality. They will wear beautifully just like other high quality sheets, getting even better with age. They are in the washing machine right now and I can't WAIT to put them on the bed tonight. The colors and patterns are absolutely gorgeous. Don't go by the negative reviews. These sheets are amazing!

I decided to order a couple of things from the Garnet Hill catalog that I'd been eyeing for some time. There was a good sale and it seemed like a good time. I was notified that shipping was slower due to the pandemic, but I was OK with that. My credit card was charged right away but after almost 3 weeks on, I hadn't received a shipping notification. Then I looked at my credit card account online and the charge for my order had been removed. So they apparently dropped my order with no notification to me. The items I ordered are still shown as available on their website, so I have no idea what happened. However, at least they credited my account so I will give them two stars rather than one.

Ordered towels, wash rags, hand towels and rugs all in "sailor blue" The large rug came in and didn't match any of the other "sailor blue" items. I emailed them on the problem 3x and it took 1-week from each email to get a response that didn't bother to read my problem. WHen I finally gave up trying to get the problem corrected they charged me another $8.95 to send back the errant item. DO NOT USE GARNET HILL NO MATTER WHAT THEY'RE OFFERING! Garbage Company..