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Gardener's Supply Company Reviews Summary
Gardener's Supply Company has a rating of 1.3 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gardener's Supply Company most frequently mention customer service, credit card and planter box. Gardener's Supply Company ranks 120th among Gardening Supplies sites.
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Our order was placed on September 14,2019 as an anniversary gift. After very little help from customer service the item was delivered on November 9th 2019. We never received one email or call after confirmation of order. I would definitely not recommend this company. Their inability to communicate or use modern shipping methods gives you a good picture of the people that work there.
After waiting weeks for the missing parts needed to assemble my expensive purchase, I received a shipment that was again missing parts! I should have been sent twenty pieces and received 15. So I have a pile of useless parts siting here and am out of pocket for more than $425. Idiots! I do not recommend this company for anything.
After thirty years of doing business with this company, I am now an ex-customer. I have a $425 (plus shipping in excess of $60) pile of useless parts, and am still waiting for the replacement parts needed to put the item together. The company has offered no accommodation. No refund of shipping. Nothing but insincere, meaningless lip service. They even killed the product review I submitted, so they cherry pick their customer reviews. Do not recommend... for anything.
I am a Master Gardener and I love your products. Recently I have bought over 20 of the water reservoir container gardening accessories and they are great. I have spent money over the years with your company and I am absolutely appalled that you have the nerve to charge $20 shipping I'm a box that weighs less than 2 lb! It's absolutely unacceptable and I really do not want to do business with you anymore until you do something about this. In this day and age when 90% of the companies provide free 2-day shipping you should be ashamed. Thank God I had another coupon found to the internet but I still believe it's wrong that you charge so much for shipping I really do. A longtime customer who may not come back.
I ordered 3 deep raises garden beds. Yea right! It was 15" tall with only two rows of cedar. Online they show 3. What a scam. When I wanted to send it back. Haha. A hard NO. Don't order from them. Liars, terrible customer service, rude and dishonest. They get you when you can't ship it back because of the cost to return. Go to garden easy.com You get what you see online and they don't lie in the picture to make it better or bigger. I am contacting my lawyer. Thank god he specializes in mis-representation cases. Lucky me. If anyone wants to join in a class action lawsuit. Contact me at *******@aol.com
Yes we like the product very much because we get the special offer regarding that all product and the main thing is that all product looks like superb
Such a fun shopping experience for garden supplies, Great experience! More than just a garden center!
The product quality is poor based on the price, shipping is excessively high, and to add insult on top of it you have to pay shipping to return. Would not order from them again.
I ordered the rooster and blue bird solar lights. They arrived quickly and packed with care. Both solar lights are bright and beautiful and a welcome addition to my garden. The salesperson who took my order was polite and helpful. No hesitation here... I highly recommend these products.
This site is a gem. This very able company is employee owned and extremely responsive to customer concerns. They occasionally feature a surprise bargain. The web site is well managed and has a blog. They've been involved in community education and surprisingly national education on community-based gardening issues(NYC's rooftop gardening, particularly). I've ordered items from this site and always quickly received their products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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