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business logo of Gap
gap.com
classic, casual, americana, lounge, swimwear men, womenAge 19-25, 26-45, 46-60
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About the business


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge, swimwear
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
grey stargrey stargrey stargrey stargrey star

Gap Reviews Summary

The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
28
returns
22
quality
27

We monitor reviews for authenticity

GB
4 reviews
1 helpful vote
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It was a very fast
September 11, 2015

It was a very fast process from request to approval.

Date of experience: September 10, 2015
Illinois
7 reviews
0 helpful votes
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Love the site
August 27, 2015

I love their clothes. Specially when they put sales on the website. Its always what i expect to receive.

Date of experience: August 27, 2015
GB
2 reviews
10 helpful votes
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Gap is Great
August 27, 2015

I love their shirts specially t-shirts and Jogger shoes, I ordered two times and they didn't disapoint me

Date of experience: August 26, 2015
Jamaica
11 reviews
37 helpful votes
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Great product from Gap
August 19, 2015

When we shop we want value for money. We want products that last a lifetime. We want to talk about our purchases, hopefully, others will want to purchase the same product and because we were satisfied we will return to do business again and again.

Well, that was my experience at Gap. Would you believe that about fifteen (15) years ago I bought a pair of Jeans Pant from Gap that I still have in my possession and yes I still wear it. I have not gained a pound in 15 years, aha! Great metabolism. I also bought a few other items that I wore for a very long time because the qualities were awesome.

I would shop at Gap again, the reason; their products are great, the qualities are superlative and even though I shopped there in person just once, I can't complain about the customer service. It was good.

I have noticed though since recently I am not able to browse on their website. You open the first page and you are not able to browse to other pages. I don't think its my browser though I think they are having some technical difficulties with their website. Not good because today most persons shop online. Come on Gap, do better.

To sum up though based on my personal experience I think gap was great a few years ago, hope the experience is the same or better yet even better. Hope to visit again soon.

Date of experience: August 18, 2015
Canada
3 reviews
9 helpful votes
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Good clothing line
August 3, 2015

Gap.com has good clothing line and prices are very economical.
Love to buy cloth from here.

Date of experience: August 3, 2015
GB
6 reviews
4 helpful votes
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Professional
July 23, 2015

With Gap you get what you pay for. The service provides exactly what is stated within the details

Date of experience: July 23, 2015
New York
15 reviews
33 helpful votes
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Its gap
July 23, 2015

Good prices, good cloths, everyone uses it, just use it.

Date of experience: July 22, 2015
e g.
GB
18 reviews
46 helpful votes
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Lovely Shop
July 20, 2015

I have had clothes from GAP since I was a child and the clothes have always been good quality.
The jeans are really great, and are even better value for money in the sales.
They are comfortable stretchy and stylish, they also last a long time.
Overall GAP is a good brand for simple, lovely clothes.

Date of experience: July 20, 2015
Nevada
2 reviews
8 helpful votes
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Love Gap store
July 15, 2015

Gap clothes are very good and rates are also suitable.

Date of experience: July 15, 2015
France
18 reviews
25 helpful votes
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Pros: nice fittings, reasonable prices, very nice designs for middle age people (30's not the 1100's :D)
Cons: in china very expensive compared to the us although made in china!

Date of experience: July 6, 2015
Illinois
7 reviews
3 helpful votes
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Great clothes
June 24, 2015

I ordered and my order is yet to come so im still waiting maybe i got too much stuff.

Date of experience: June 24, 2015
New Jersey
3 reviews
6 helpful votes
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Always best stuff in market comparatively to the others will be available at this site, I always prefer to purchase my all dresses from GAP and never had problem.

Date of experience: June 22, 2015
Canada
3 reviews
9 helpful votes
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AWFUL
June 16, 2015

PLEASE DO NOT JOIN THIS DATING SITE. I joined and paid by $77 plus, however after realizing that I was being asked constantly to update to read email responses, I realized I had been taken. I am a senior on a fixed income and the enrollment too ALL OF MY SAVINGS. After several requests for a refund, a 'manager' called me back. He was totally unsympathetic and had no compassion or understanding of my situation. STAY AWAY FROM THIS SCAM my friends. Try a free site like PLENTY OF FISH. Namaste.

Date of experience: June 16, 2015
California
19 reviews
92 helpful votes
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Great Staples
June 12, 2015

I think Gap lost its luster and they are trying so hard to follow trends. They should stick with the basics and do it well and streamline so they can sell more stuff at reasonable price. Their sales are great though... I prefer to get stuff regular price than waiting for sales. But you cannot beat cuteness of GapKids, Atheleta and Banana Republic.

Date of experience: June 12, 2015
Colorado
2 reviews
1 helpful vote
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Great bargains
May 19, 2015

Sign up for emails for up to 35% off almost every day.

Date of experience: May 19, 2015
KR
2 reviews
1 helpful vote
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Nice job!
May 16, 2015

There are regular discounts offering 30% - 40% off the already low prices and most sizes are in stock except at the very end of the season. I was really happy that they added user reviews because when buying this stuff online, you can't see the material or how well it is made.

Date of experience: May 15, 2015
Washington
5 reviews
0 helpful votes
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Best value with this company is shopping the children s clearance events. Children grow too fast to spend full retail on clothing. The Gap fills that growth 'gap' affordably.

Date of experience: May 13, 2015
Texas
4 reviews
4 helpful votes
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Both a nice pair of corduroy jeans. Funny, it was made in China and I am a Chinese student studying in USA.

Date of experience: May 12, 2015
California
7 reviews
28 helpful votes
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Fast shipping
May 9, 2015

I seem to get thing rather quickly. I only shop during the sales, and mostly for my boyfriend. Their customer service is great,

Date of experience: May 8, 2015
Germany
2 reviews
0 helpful votes
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It was pleasure to had a deal with your company specially the prices are very reasonable.

Date of experience: May 7, 2015