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business logo of Gap
gap.com
classic, casual, americana, lounge, swimwear men, womenAge 19-25, 26-45, 46-60
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About the business


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge, swimwear
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
grey stargrey stargrey stargrey stargrey star

Gap Reviews Summary

The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
28
returns
22
quality
27

We monitor reviews for authenticity

Illinois
31 reviews
27 helpful votes
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My 16 year old son simply doesn't like it. He cannot articulate why exactly, but I think it has to do with not being cool or relevant to him. Even when I show him similar merchandise from the store he does like.

Date of experience: January 11, 2016
Indiana
5 reviews
4 helpful votes
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CREDIT
January 8, 2016

Stay away from their credit card! They will ruin your credit!

Date of experience: January 8, 2016
California
16 reviews
13 helpful votes
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JustBecause
January 5, 2016

They have changed a lot, but back in the day, Great Sales. Never Any Issues. I grew out of the Gap Awhile back, Not sure what they are up to today, but they still get four Stars!

Date of experience: January 4, 2016
Pakistan
26 reviews
15 helpful votes
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On more spend
January 5, 2016

Gap site gives an attractive offer as more you spend more you earn. That's nice.

Date of experience: January 3, 2016
Arkansas
8 reviews
8 helpful votes
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Underwelmed
December 31, 2015

I miss the classic Gap. You could always count on them for a solid set of basics: long sleeved Ts, basic skirts and trousers, cute dresses. The "trendy" clothes they are trying to venture into are like overpriced Forever 21 clothes. Hey, Gap -- we aren't really 21 forever.

Date of experience: December 29, 2015
France
47 reviews
536 helpful votes
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Visited the GAP outlet store in Salford and they put things on racks, say 40% off rack or 50% off rack. I found that with several items they did not deduct it or deducted a smaller amount. You should not have to check their honesty.

Date of experience: December 21, 2015
California
4 reviews
10 helpful votes
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Good.
December 20, 2015

My question always can get reply soon, the help service is useful. Although I didn't finish the order, but I'll order in the next.

Date of experience: December 19, 2015
GB
12 reviews
54 helpful votes
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Really good delivery
December 9, 2015

Despite it being near Christmas my on line order arrived following day, brilliant!

Date of experience: December 9, 2015
France
20 reviews
14 helpful votes
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Prices - ugh!
November 20, 2015

Prices go up and up. Otherwise it's awesome and classic.

Date of experience: November 19, 2015
Utah
7 reviews
2 helpful votes
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Fun!
November 3, 2015

I only wish I had an unlimited supply of money to spend here. I love this place.

Date of experience: November 3, 2015
New Jersey
54 reviews
175 helpful votes
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I have ordered a lot of tops from Gap. Some seem to fit strange and the quality is not really high. Usually just wear around home.

Date of experience: November 2, 2015
Ukraine
3 reviews
2 helpful votes
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I returned the item which was worth $119.00, and they said they would send me a check. It has been 2 months, and I have never received the check. I called, and they put me on hold for half an hour. I was told that I would receive it in 10 days. I have been waiting for 1 month and never received it.

Date of experience: October 29, 2015
Washington
8 reviews
7 helpful votes
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Good and affordable
October 22, 2015

The quality is not the best I`ve seen, but it`s pretty good. Good choice, clothes are comfortable and nice. And sometimes there`s soooo much great stuff that you can buy on sale.

Date of experience: October 22, 2015
New York
2 reviews
15 helpful votes
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Great clothes
October 17, 2015

Always have great quality and good deals. And free shipping after $50.

Date of experience: October 16, 2015
Oregon
2 reviews
1 helpful vote
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Good overall
October 9, 2015

It is happy to shop on the official site, some products have discounts.

Date of experience: October 8, 2015
Thailand
5 reviews
5 helpful votes
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Cologne and Perfume
September 28, 2015

I love the scent of Gap's cologne and perfume, whenever my Auntie visit's U.S. there's no fail of asking her to buy some for me. :)

Date of experience: September 28, 2015
Texas
3 reviews
3 helpful votes
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I love shopping at Gap
September 28, 2015

There are so many things to shop at Gap, simply love it

Date of experience: September 27, 2015
New York
26 reviews
17 helpful votes
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My long time store to shope
September 24, 2015

I have always loved the stuff at the Gap, They are cute and fashionable.

Date of experience: September 23, 2015
Texas
20 reviews
16 helpful votes
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Boring
September 21, 2015

This place still has boring clothes like Olde Navy. This store will put you to sleep from being bored there, if you like coffee and mundane clothes this place may appeal to you.

Date of experience: September 21, 2015
GB
10 reviews
1 helpful vote
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I like buying my tops and jeans at gap. Never had an issue with them fitting me. Because of my size this is very important to me.

Date of experience: September 18, 2015