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The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.
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I have dressed my boys in gap clothing for the last te n years
And. They offer great coupons
Plus the outfits all look sharp
I usually shop here for kids cloths. Pretty good prices and the quality is not that bad
Very good for teenage price right for me to i also like the styles
I couldn't find the dress I saw in store and loved, couldn't find any sizes, and I was never buying anything at the sale price because you had to get in early to be able to purchase anything at all. I did give the website a "good" rating, though, because they are one of the few online retailers to price in Canadian dollars if I am shopping from Canada. Thanks! It gets really confusing to conveert to USD all the time, and since Old Navy/Gap/ Banana Republic have free shipping, random duties and shipping don't get tacked on.
I buy a lot from Gap only because it is a known name brand. The Big N Tall t-shirts are really short. So not true to size. Their returns are really hard if you try returning through store (they give you that choice in their recipt). Putting it in the mail is easier. Their chothes are really expensive (for me). Good thing sometimes they have coupons! I love their clothes for kids, but not for Tall men.
I like the Gap clothes but the prices are sometimes to high.
I bought from the store a few times and about three of the times I went I got a coupon from the clerks so next time I came I saved and bought more!
I can find so much things for my little child it is great!
Really good quality, but expensive... Just one question though... Does GAP actually stand for gay and proud?
They always fit, staff is very friendly and they stay in shape after washing!
Easy to shop. Most products are quality. Love their jeans, disappointed that you can't use discount codes on them. Shipping takes a little long.
Good selections and reasonable prices. I would recommend for anyone that likes that style of clothing.
My experience with GAP began last year. And it was quite good! But I found the customer care to be a bit unreliable. Would have given five stars if I was given better care and service!
Clothes don't differ much from old navy since they are owned by the same company. The prices are very high
Great for young people, 8 years and up. Little girls wanting to wear trend items will love the Gap. Good quality and lasts a long time.
Nice tops for women. Good jeans for men.
I have been shopping at theGap since i was a kid. Their clothes are still just as classy and timeless as they were way back then.
I have couple of pairs that last me for more than 10 years now! Awesome!
I have been shopping on gap.com for my family for years. Most of our clothing basics come from Gap. I especially love their waist cinchers for kids clothing. But the best thing about them is their sales. Can even get up to 40% off.
Answer: During the pandemic, it is actually impossible. They do not have customer service reps and the call just simply says they cannot help you.
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