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business logo of Gap
gap.com
classic, casual, americana, lounge, swimwear men, womenAge 19-25, 26-45, 46-60
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About the business


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge, swimwear
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
grey stargrey stargrey stargrey stargrey star

Gap Reviews Summary

The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
28
returns
22
quality
27

We monitor reviews for authenticity

Texas
5 reviews
3 helpful votes
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I have dressed my boys in gap clothing for the last te n years
And. They offer great coupons
Plus the outfits all look sharp

Date of experience: April 12, 2016
Indiana
2 reviews
4 helpful votes
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Good stuff
April 12, 2016

I usually shop here for kids cloths. Pretty good prices and the quality is not that bad

Date of experience: April 11, 2016
Georgia
30 reviews
11 helpful votes
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Kids
April 6, 2016

Very good for teenage price right for me to i also like the styles

Date of experience: April 6, 2016
Canada
20 reviews
50 helpful votes
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I couldn't find the dress I saw in store and loved, couldn't find any sizes, and I was never buying anything at the sale price because you had to get in early to be able to purchase anything at all. I did give the website a "good" rating, though, because they are one of the few online retailers to price in Canadian dollars if I am shopping from Canada. Thanks! It gets really confusing to conveert to USD all the time, and since Old Navy/Gap/ Banana Republic have free shipping, random duties and shipping don't get tacked on.

Date of experience: April 6, 2016
Argentina
19 reviews
13 helpful votes
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Not true to sizes
March 31, 2016

I buy a lot from Gap only because it is a known name brand. The Big N Tall t-shirts are really short. So not true to size. Their returns are really hard if you try returning through store (they give you that choice in their recipt). Putting it in the mail is easier. Their chothes are really expensive (for me). Good thing sometimes they have coupons! I love their clothes for kids, but not for Tall men.

Date of experience: March 30, 2016
Barbados
13 reviews
2 helpful votes
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Clothes a Bit Bland
March 31, 2016

I like the Gap clothes but the prices are sometimes to high.

Date of experience: March 30, 2016
Canada
4 reviews
6 helpful votes
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I bought from the store a few times and about three of the times I went I got a coupon from the clerks so next time I came I saved and bought more!

Date of experience: March 27, 2016
Texas
4 reviews
10 helpful votes
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Totally love it
March 25, 2016

I can find so much things for my little child it is great!

Date of experience: March 24, 2016
PS
5 reviews
10 helpful votes
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Good Quality
March 20, 2016

Really good quality, but expensive... Just one question though... Does GAP actually stand for gay and proud?

Date of experience: March 20, 2016
Portugal
10 reviews
11 helpful votes
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They always fit, staff is very friendly and they stay in shape after washing!

Date of experience: March 11, 2016
Virginia
23 reviews
42 helpful votes
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Ok site
March 8, 2016

Product is good and site is ok just pay attention at end that you have correct sizes ordered

Date of experience: March 7, 2016
Wisconsin
16 reviews
11 helpful votes
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Easy to Shop
February 29, 2016

Easy to shop. Most products are quality. Love their jeans, disappointed that you can't use discount codes on them. Shipping takes a little long.

Date of experience: February 29, 2016
New Jersey
14 reviews
27 helpful votes
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Good selections
February 26, 2016

Good selections and reasonable prices. I would recommend for anyone that likes that style of clothing.

Date of experience: February 24, 2016
Italy
2 reviews
9 helpful votes
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Cool clothes and prices
February 24, 2016

My experience with GAP began last year. And it was quite good! But I found the customer care to be a bit unreliable. Would have given five stars if I was given better care and service!

Date of experience: February 24, 2016
New Jersey
7 reviews
42 helpful votes
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Great Place
February 23, 2016

Great place for shopping, especially the children section.

Date of experience: February 22, 2016
California
5 reviews
6 helpful votes
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Clothes don't differ much from old navy since they are owned by the same company. The prices are very high

Date of experience: February 20, 2016
Canada
32 reviews
32 helpful votes
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Great for young people, 8 years and up. Little girls wanting to wear trend items will love the Gap. Good quality and lasts a long time.

Nice tops for women. Good jeans for men.

Date of experience: February 9, 2016
South Carolina
3 reviews
3 helpful votes
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I have been shopping at theGap since i was a kid. Their clothes are still just as classy and timeless as they were way back then.

Date of experience: January 24, 2016
NL
3 reviews
7 helpful votes
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Best jeans ever!
January 21, 2016

I have couple of pairs that last me for more than 10 years now! Awesome!

Date of experience: January 20, 2016
New York
7 reviews
95 helpful votes
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I have been shopping on gap.com for my family for years. Most of our clothing basics come from Gap. I especially love their waist cinchers for kids clothing. But the best thing about them is their sales. Can even get up to 40% off.

Date of experience: January 12, 2016