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GameStop

2.0

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GameStop Reviews Summary

GameStop has a rating of 2 stars from 548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GameStop most frequently mention customer service, next day and business days. GameStop ranks 922nd among Games sites.

service
157
value
142
shipping
133
returns
132
quality
125

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Michigan
1 review
0 helpful votes
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Very friendly
January 25, 2017

I've been to GameStop on and off their very helpful and patience I've never had an issue there and if a game wasn't working right which only happened once they exchanged it for a new one of the same game that wasn't working for me. They seem to always be on point when ever I get a chance to go there I love the store and their very nice huge bonus in my book

Date of experience: January 24, 2017
NL
4 reviews
0 helpful votes
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The service
January 18, 2021

They guys are very much friendly and willing to help. Never had any problems while having business with them. Outstanding!

Date of experience: January 21, 2017
Massachusetts
5 reviews
7 helpful votes
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Hate them!
January 8, 2017

They sell new games as used and over priced! Thats why i prefer to buy either at walmart or download content from microsoft.

Date of experience: January 7, 2017
Florida
10 reviews
24 helpful votes
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Best gameing shop
January 8, 2017

Always friendly, always willing to help locate what I need

Date of experience: January 7, 2017
Honduras
7 reviews
3 helpful votes
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Nice Gamestop
January 18, 2021

I love GameStop, they have allot of great games. I like playing Grand Theft Auto 5, and Call of Duty also Gears Of War and God Of War they really entertain me allot. I can just sit at home and play them all night before bed on the day time if i dont have to work. The online is amazing

Date of experience: January 4, 2017
New Jersey
5 reviews
0 helpful votes
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Great customer service
January 1, 2017

I tend to visit my local store as opposed to shopping online as I often am clueless as to what games are age appropriate for my 5yr old daughter. I always receive quick and helpful assistance from the employees in the store. They answer my questions and provide suggestions without being pushy or making me feel stupid when it comes to video games.

Date of experience: December 31, 2016
New Jersey
2 reviews
3 helpful votes
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GameStop is Great!
December 28, 2016

I've been going to GameStop for years now and always have good customer service. My local store is really well stocked and employees are very helpful.

This past Christmas I saved so much cash buying barely used games and a few classics for myself.
Can't say enough good things about my experience.

Date of experience: December 28, 2016
Pennsylvania
30 reviews
6 helpful votes
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Cool
January 18, 2021

I've never ordered a game off of GameStop mostly because I can get the games I want at a cheaper price on EBay or Amazon plus with a fraction of the cost for shipping.
I do my business elsewhere. But I like having an idea of what my games would cost if I traded them in. So that's a cool tool to have.
I'm being brutally honest but sorry GameStop. You charge too much for some preowned games and even shipping is ridiculous. I'll always buy my games at EBay or Amazon.
Doesn't matter about using GameStop to get "points" it takes years to get a small prize with those points unless you're rich and can afford to buy games from them all the time, which I can't.

Date of experience: December 11, 2016
California
105 reviews
140 helpful votes
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Crooks
November 7, 2016

Claimed depreciation is insane on games being sold back to them.

Date of experience: November 7, 2016
Germany
1 review
0 helpful votes
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5 Star
October 20, 2016

Their customer services are very good and helpful. They always provide full info related the product which you buy. Keep it up.

Date of experience: October 20, 2016
Michigan
1 review
0 helpful votes
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DONT EVER BUY ANY NEW CONSOLE IN THIS STORE (located at Great Lake Crossing Mall in Auburn Hills, MI); if you need to buy a New Console I strongly recommend you go to Best Buy; Here is my customer experience at this store: I bought a New PS4 VR Bundle on 10/13 (same day of the launch) and later I changed my mind and decided to return it 4 days later on 10/18; the box was open but the VR was never used, everything in the box was in the original package (games, controls, cables); The manager in this store refused to accept the return since the box was open, even when he saw that everything inside was in the original packaging. He told me to contact the Corporate office at Gamestop which I did and after waiting 45 min online I gave up; This would never happened to me at BestBuy, where you can buy a product, test it and if you don't like it you can simple return it with no question asked; The customer experience at GameStop has been the worst I have ever experienced.

Date of experience: October 18, 2016
Virginia
3 reviews
4 helpful votes
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Pretty good store
October 18, 2016

Our Game Stop is a small little store. They are very courteous and even take the time to check their inventory if you want to know if they have a certain game. Very nice of them as most people say "IF ITS NOT ON THE SHELF WE PROBABLY DON'T HAVE IT" - they even tell you they can get it or send you to another store that does have the game.

Date of experience: October 18, 2016
Texas
23 reviews
26 helpful votes
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You might find it there
October 17, 2016

You can find used electronics like video games and ipods, tablets at a bargain price. Most be careful and read many are scratch and kind of old, but they have some kind of guarantee so if you take your time looking you can find a bargain.

Date of experience: October 16, 2016
New York
8 reviews
0 helpful votes
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Fun games
October 9, 2016

Awesome place to visit and browse and buy or rent from... great store

Date of experience: October 7, 2016
Estonia
2 reviews
0 helpful votes
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Very Helpful
January 18, 2021

Their customer service representative are very helpful. They explain each and everything about the products. Great way of dealing.

Date of experience: October 5, 2016
Illinois
4 reviews
7 helpful votes
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Great
September 24, 2016

I love the game reservation feature. Good for hard to find games

Date of experience: September 23, 2016
California
2 reviews
1 helpful vote
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I bought a console for my son and was defective out of the box. Needless to say, Jonathan over at customer service was able to help me get a new unit before my son's birthday! Very thankful!

Date of experience: September 7, 2016
Wyoming
8 reviews
33 helpful votes
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Capital One Venture card
September 5, 2016

So they hooked me with the double miles on all purchases. We've been with Wells Fargo for over 20 years and have had great luck with it but if you can get double the miles why not? Well here's why not... It takes about double the points to book any flight! My wife has used it only once and tried a couple other times and where it should take 25,000 points to book a flight it routinely takes *******! On a recent next day flight she had to book to go see a sick relative she was able to book it with Wells Fargo for ******* points and Venture wanted ******* points! Needless to say we're back using our Wells Fargo card!

Date of experience: September 5, 2016
New York
2 reviews
6 helpful votes
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Perfect!
August 27, 2016

Great site where you can find amazing games. Simply I loved it.

Date of experience: August 26, 2016
Maryland
6 reviews
27 helpful votes
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RIP OFF
August 19, 2016

They sale nothing but over prices things. Why shop here or sell anything here when I can just go to Walmart or Toys R Us and get a better deal or even sale an item on Ebay. This place is nothing but a rip off.

Date of experience: August 19, 2016