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GameStop

2.0

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GameStop Reviews Summary

GameStop has a rating of 2 stars from 548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GameStop most frequently mention customer service, next day and business days. GameStop ranks 922nd among Games sites.

service
157
value
142
shipping
133
returns
132
quality
125

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Massachusetts
11 reviews
5 helpful votes
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I have been shopping here with my son for years, since he was a little boy and he's now 23. They have great deals and friendly service, although sometimes slow; but that's mostly because of customers. Could add staff to speed up service.

Date of experience: November 9, 2017
Texas
2 reviews
3 helpful votes
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No children allowed here
November 10, 2017

Rude $#*! employees at nearly every location I have ever been too. So please think twice before taking your kids there. Because its definitely not a family friendly place to take your kids. Not too mention most of their games are scratched or devices are glitched!

Date of experience: November 9, 2017
India
1 review
0 helpful votes
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Excellent
November 11, 2017

Very good option for any game related things... get it now and enjoy. A hazzle free platform for you guys

Date of experience: November 9, 2017
Colorado
6 reviews
2 helpful votes
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My sons favorite store!
November 9, 2017

Love the trades and love the service. The managers work so hard to please and help a non tech Mom! They know the safe games vs the ones that I don't approve of that most kids want. What would I do without my local GameStop for Christmas!

Date of experience: November 8, 2017
Canada
2 reviews
7 helpful votes
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SCAM COMPANY!
November 7, 2017

This website scam me! I'm a seller and a buyer at this website. But I mostly sells things like gift card. My ACCOUNT GOT "SUSPENDED" for no reason. I have contacted their email support. And I haven't hear from them yet. If they don't respond within 2 weeks. I will report your website to website scam association. And they can shut down your website. I will also report to law enforcement. I have $160 in my gameflip account from selling amazon gift card. I have a 100% positive rating! And my buyers always trust me. I never gives out bad codes. I wouldn't recommen this website to anyone because if you have large amount of money in you gameflip account they will most likely suspend you. I think that's why they suspend me. Now they probably searching for a reason, "why" SCAM COMPANY!

Date of experience: November 6, 2017
Florida
4 reviews
4 helpful votes
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Gamestop
November 3, 2017

Gamestop is a scam they will sell you a game or gaming system for a high price and then when you want to return it they will give you a quarter for what you paid for it

Date of experience: November 2, 2017
Pennsylvania
5 reviews
0 helpful votes
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Always very helpful
November 2, 2017

I have no idea what I am doing when it comes to buying X-box games for my son, but the staff at Game Stop is always so helpful in making sure I am making the correct purchase.

Date of experience: November 2, 2017
Georgia
3 reviews
1 helpful vote
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Game stop
November 2, 2017

I want super Mario Odyseey cause it looks really fun. There is also plenty of other games in your store that are fun. But I only gave you 4 Stars cause some games arent fun

Date of experience: October 31, 2017
Samuel P.
Indiana
96 reviews
308 helpful votes
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GameStop is one of those larger game retailers that has pretty much taken over the market for shops that are specific to video games. With that being said, they are one of the poorer options for those looking to purchase both new and used games given that competitors are more likely to have more competitive pricing. Organization on their website is quite lacking and there are many cases where titles have wrong information on the page where the shopper is able to learn more about a particular title.

If for some reason something goes wrong with a transaction, it can take anywhere between 1 and 4 weeks to actually resolve the issue. They strongarm games publishers to produce specialized DLC for the games they are selling, essentially monopolizing specific content which ultimately harms the end consumer, though admittedly this is usually an aesthetic limitation and not one that impacts the direct game play. That being said, it's a dishonest move than an ethical games retailer wouldn't partake in, though they are not the only online retailer to do this either.

Competing online retailers are generally almost always cheaper to purchase when it comes to new titles both in digital and physical form. It's possible to get better deals on used physical goods through other websites and auction sites.

Date of experience: October 27, 2017
Missouri
2 reviews
0 helpful votes
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You can save money and still get quality items. Used game accessories and games are checked to keep quality up.

Date of experience: October 25, 2017
Colorado
2 reviews
5 helpful votes
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GameStop Sucks!
October 25, 2017

Coming from someone who's been doing business with GameStop for years and put up with A LOT OF BS from them, I can honestly and confidently say that if you're a Gamer, DON'T BUY FROM GAMESTOP!

GameStop is basically a Pawn Shop for Video Games and Electronics. Even their slogan "Buy. Sell. Trade." is the EXACT SAME THING that Pawn Shops do. Worse than that, whenever you trade stuff in for Cash or Store Credit, you won't get much for it, with or without PowerUp Rewards. In other words, GameStop is ripping you off and taking your hard-earned money and turning around and selling what you just sold to them at higher prices! That's ridiculous and a definite scam if I ever saw one.

Even worse than that, GameStop has sold me defective disks that have nearly crashed my PS3 or a half-broken controller dock. I don't appreciate that kinda shady and unprofessional business from them, especially how long I've been dealing with these people over the years and all the money I've spent at GameStop.

IF I worked for GameStop... Thank God I don't... As a service to the customers, I'd be in the back with a PS3, PS4, Xbox 360, Xbox One, Wii, Wii U, or Switch and testing the games to make sure they work BEFORE they're shelved.

My advice is to buy games digitally or from Amazon or eBay. From people you can TRUST! Not people who are UNTRUSTWORTHY!

Date of experience: October 24, 2017
New Jersey
2 reviews
2 helpful votes
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Too much
October 22, 2017

They tried to make spend more and more and then got and attitude when I didn't want a subscription to a magazine

Date of experience: October 22, 2017
Georgia
3 reviews
4 helpful votes
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Cheaper way to play
October 23, 2017

Game stop gives you a cheaper way to buy video games. We love Game stop and every time we see a one, we have to go in. My 8 year old can spot a game stop from a mile away! My family and I ONLY buy video games from here. And each and every one of them worked like a charm. I'll always be a happy customer.

Date of experience: October 22, 2017
AE
4 reviews
4 helpful votes
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Best
October 18, 2017

I like games shop they are terrific amazing... who dose not like games don't lie everyone was a child and liked games...

Date of experience: October 18, 2017
GB
2 reviews
1 helpful vote
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Terrible prices
October 18, 2017

They sell things too over priced and buy off you for very low prices Fudging scammers. Git out of my room im playing roblox

Date of experience: October 18, 2017
Ireland
1 review
0 helpful votes
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Avoid at all costs
October 17, 2017

I ordered a console online costing 329. I did not receive a confirmation email which worried me. After two weeks I did not receive the console. I rang them and left messages on their machine. I emailed them and received a standard reply. Luckily I paid with Paypal. They will refund my money within the week. Avoid at all costs!

Date of experience: October 17, 2017
Florida
2 reviews
0 helpful votes
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Excellent
October 16, 2017

Great customer service, really helpful in resolving any issues matter if it's a manufacturer warranty issue or an electronic question

Date of experience: October 15, 2017
Georgia
3 reviews
29 helpful votes
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Expensive Games
October 14, 2017

Their pre-owned consoles are decently priced, but several of their games are way overpriced considering the age of the games, the consoles, and the prices compared to other sellers. Also, their trade in values are ridiculous. I looked-up a $250 tablet to see what I could get for it and they were only offering a maximum trade value of $40. They need to offer better trade-in values so customers can actually benefit from bringing their used games, consoles, devices, and accessories to them.

Date of experience: October 14, 2017
Washington
2 reviews
2 helpful votes
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Gamestop you say? Pass, I'm tired of rolling the dice with these guys, literally half of the pre-owned games I've bought through online orders have come defective - 3 PS4 games all looked alright if you glance at the disc itself but the problem is they don't do thorough testing beyond putting it in and seeing if something comes up.

Most recent case - Uncharted 4. Although you get to the startup screen after an abnormally long load, once you try to start a new game, after a minute or so passes of grinding CD read attempt noise, good 'ol "cannot read disc" error comes up. Similar to the last purchase months ago.

You know what, wouldn't be so bad if they didn't have an antiquated return process - why no free returns via mail on defective product? This time is especially aggravating as I have a leg injury so now SOL.

As it stands now, this company is a travesty of customer service and experience and has extremely poor product testing. Oh, and bundle deals are for the good of the people or some BS.

Date of experience: October 13, 2017
Maryland
5 reviews
0 helpful votes
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I get my pokemon events
October 13, 2017

Best place to pre-order pokemon games ot get pokemon events basically if you love pokemon you basically have to like gamestop

Date of experience: October 10, 2017