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Gadget Guard

3.2

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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Great customer service
January 4, 2019

I am so happy to have found a screen protector company with replacement guarantee. I have been happy with their customer service.

Date of experience: January 2, 2019
Kansas
1 review
0 helpful votes
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Excellent Service
January 4, 2019

The warranty is awesome. Broke the glass guard and they replaced it for 10 bucks. Thank you Gadgetguard.

Date of experience: January 2, 2019
Florida
1 review
0 helpful votes
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Glass Protector
January 4, 2019

Delivered as promised. Arrived when it was suppose to and quick easy install... No Problems. Satisfied.

Date of experience: January 1, 2019
Mississippi
1 review
0 helpful votes
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Warranty
January 1, 2019

Original protector cracked and was replace for 10.00 shipping. Really like that. Also if your phone has a setting to increase the sensitivity of touch then do so.

Date of experience: December 31, 2018
Oklahoma
2 reviews
0 helpful votes
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Glass Display Guard
December 30, 2018

I received the guard it says it is for Samsung Galaxy S7 but it is too small! I want to know what I should do with it and if I have to pay shipping if you send another one!

Date of experience: December 30, 2018
Canada
1 review
0 helpful votes
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Gadget Guard website very easy to follow. Placing an order super easy. It took less than 10 minutes to place the order. Delivery was very fast.
Great screen protector. Easy to install. Love it.

Date of experience: December 29, 2018
Georgia
1 review
0 helpful votes
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Awesome
December 30, 2018

The item came quick and was so easy to apply. I am a loyal customer. I would definitely order over and over. I would definitely r ed commend

Date of experience: December 29, 2018
Arkansas
1 review
0 helpful votes
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Fast service
December 30, 2018

Very fast service, but there is a small spot in middle of screen imperfection need another on sent all ready paid shipping on last one... Terry Caston

Date of experience: December 28, 2018
Kentucky
1 review
0 helpful votes
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Replacement Screen Cover
December 30, 2018

First screen guards purchased with new phones cracked within a few months. Replacements received quickly after paying $9+.

Date of experience: December 28, 2018
South Carolina
1 review
0 helpful votes
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No warranty no included
December 30, 2018

Unabe to register since there was no warranty on the package. Left a message several days ago and have not had a reply.

Date of experience: December 28, 2018
New Mexico
1 review
0 helpful votes
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Fast and efficient
December 30, 2018

The delivery was fast and I had no hassle with the screen protector. I was able to follow the instructions without any problems.

Date of experience: December 28, 2018
Wyoming
1 review
0 helpful votes
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I have been sent 2 replacement phones, both are bad, both echos in other persons phone when connected, even did on a land line. Sent phone back and was told i would be credited the $60 back into my account. Still waiting as phone has been sent back thru FedEx on Dec 22. Phone was supposed to be factory refurbished, apparently did not do a complete inspection, one of the phones would not hook up to WiFi.
Not a happy camper.

Date of experience: December 28, 2018
Florida
1 review
0 helpful votes
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Good service
December 30, 2018

The screen protector arrived on time. Was in a nice sturdy package and great instructions on installation.

Date of experience: December 28, 2018
Arkansas
1 review
0 helpful votes
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Screen broken
December 27, 2018

Need a new one sent to me this one showed up broken the gentlemen that came to fix screen on phone owned this screen protector and it was shattered when he took it out of the envelope

Date of experience: December 27, 2018
Georgia
1 review
0 helpful votes
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FAST SERVICE
December 27, 2018

I got my replacement of my phone screen quickly as promised. I am glad that I purchased this product with replacements guaranteed.

Date of experience: December 26, 2018
New York
1 review
1 helpful vote
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Fast service
December 25, 2018

My order was filled and shipped super fast, my only complaint is it didn't seal to my phone properly and a corner is collecting dust under it already. This was a replacement shield and it just isn't the same as the original. Maybe it's installer error? Idk, I have placed dozens of these types of shields on phones and never had this problem. :(

Date of experience: December 25, 2018
Texas
1 review
0 helpful votes
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A little misleading
December 25, 2018

The only reason I still have it is or the phone screen guarantee. It's a little misleading to say it's free replacement when it cost $6 to have it shipped to me and it will fit in an envelope that costs $1 to mail. The phone screen protector is equivalent to ones that cost $1 each, so that's nothing special, the guarantee is the only thing that makes it worth $50. I guess I will see if it's worth it if I ever have to use it.

Date of experience: December 24, 2018
Michigan
1 review
0 helpful votes
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I appreciate this product so much. It's nerve-stinging to remove a shattered tempered glass screen protector from your phone. The fear of a cracked iPhone screen is real. Thankfully, Gadgetguard did what it said it would do after my phone ate pavement. Happy to report that my phone screen was smooth and safe beneath this product.

Date of experience: December 23, 2018
Rhode Island
1 review
0 helpful votes
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Replacement
December 25, 2018

I needed a replacement screen protector. It was delivered promptly. Thank you for taking care of your customers

Date of experience: December 23, 2018
Missouri
1 review
0 helpful votes
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Great product
December 25, 2018

Have had black ice protectors on phone for years - easy replacement ordering - worth the initial investment.

Date of experience: December 23, 2018