Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Gadget Guard

Gadget Guard

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Gadget Guard?
grey stargrey stargrey stargrey stargrey star

Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow Kauly C.
Unfollow Kauly C.
Share Review
Report Review

Fast shipping!
December 24, 2018

I was able to order a replacement without any problems and it shipped fast! Thank you again! I'm going this one doesn't crack as much as the first one I got from the store.

Date of experience: December 22, 2018
Idaho
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Share Review
Report Review

I failed to register when I first bought the cover but kept receipt and 2 years later when the cover had cracked they honored the warranty!

Date of experience: December 22, 2018
Tara B.
Washington
1 review
0 helpful votes
Follow Tara B.
Unfollow Tara B.
Share Review
Report Review

Great service
December 23, 2018

I needed a replacement screen protector. It was easy to re order and delivered promptly. Thank you for the great service.

Date of experience: December 22, 2018
Washington
1 review
0 helpful votes
Follow Emily L.
Unfollow Emily L.
Share Review
Report Review

Great product & service!
December 22, 2018

After shattering the glass cover we sent in for a warranty replacement. Phone looks brand new again! Quick and easy replacement.

Date of experience: December 22, 2018
Florida
1 review
0 helpful votes
Follow Tadas L.
Unfollow Tadas L.
Share Review
Report Review

Awesome quality
December 22, 2018

Fast delivery, install was so easy and it fits really nice on the phone! The service was exellent. Thank you

Date of experience: December 22, 2018
Florida
1 review
0 helpful votes
Follow Bill B.
Unfollow Bill B.
Share Review
Report Review

Replacement guard
December 22, 2018

My guard cracked when I dropped my phone and saved the phone screen. Gadget guard was great to work with in getting me a replacement guard

Date of experience: December 21, 2018
Illinois
1 review
0 helpful votes
Follow Julie R.
Unfollow Julie R.
Share Review
Report Review

My new iPhone would have been destroyed if I hadn't purchased this screen protector. I dropped my phone from the fireplace mantel onto hardwood floors and the screen protector was shattered. It was so bad I thought my glass screen was shattered beneath the protector too. So when I removed the GadgetGuard, I was so happy and pleasantly surprised that my phone screen was saved! I highly recommend this product! The ease of use is outstanding as well as the replacement steps that are explained on the website which got my replacement screen sent out to me right away. This is the company I wish all other product suppliers would model their warranties after!

Date of experience: December 21, 2018
Arizona
1 review
0 helpful votes
Follow Alicia C.
Unfollow Alicia C.
Share Review
Report Review

I love how easy and fast you can get a replacement screen protector and for just shipping it's a great deal.

Date of experience: December 21, 2018
Missouri
1 review
0 helpful votes
Follow Brandon G.
Unfollow Brandon G.
Share Review
Report Review

I am on my third replacement and each time I request one it is done with no questions asked. It does an excellent job of protecting my phone screen.

Date of experience: December 20, 2018
California
1 review
0 helpful votes
Follow Joyce G.
Unfollow Joyce G.
Share Review
Report Review

Good quality
December 22, 2018

I like that their product offers a guaranty, no questions asked. I also like how it fits perfectly and that it feels smooth on the phone.

Date of experience: December 20, 2018
Georgia
2 reviews
0 helpful votes
Follow Joni M.
Unfollow Joni M.
Share Review
Report Review

Great
December 21, 2018

Great product. Received it in a timely manner. Would highly recommend this to anyone. It's well worth the money to buy such a wonderful screen protector.

Date of experience: December 20, 2018
California
1 review
0 helpful votes
Follow Amanda C.
Unfollow Amanda C.
Share Review
Report Review

This is an amazing company! I'm literally on my 3rd or maybe 4th screen protector (due to my toddlers dropping my phone. Not bc of a deficient product) and ordering a replacement is the easiest thing! Soo grateful for gadget guard! My phone will last motherhood with tiny children because of their product!

Date of experience: December 19, 2018
Wisconsin
1 review
0 helpful votes
Follow Ron B.
Unfollow Ron B.
Share Review
Report Review

Customer care was awesome
December 19, 2018

First let me start out by saying thank you. The company not only took care of my issue but they were also very polite, very quick to respond, and concerned of my issue and helping taking care of it. Thank You Gadgetguard..

Date of experience: December 18, 2018
North Carolina
2 reviews
0 helpful votes
Follow Betsy R.
Unfollow Betsy R.
Share Review
Report Review

Gadget guard replaced our brand new screen protectors - no questions asked, and say they will pay S&H costs, too!

Date of experience: December 18, 2018
Kansas
1 review
0 helpful votes
Follow John k.
Unfollow John k.
Share Review
Report Review

Great protection
December 16, 2018

Have had these in all of my phones since new and have never cracked a screen replaced easily when damaged great product

Date of experience: December 16, 2018
Illinois
2 reviews
0 helpful votes
Follow Pat H.
Unfollow Pat H.
Share Review
Report Review

Second Replacement
December 16, 2018

I received a replacement and it didn't last a week and had a small chip that sent a crack across the new one. I am extremely careful with my phone and have a cover on it. The glass had to have had a flaw on it before I received it. I just received a new one so will try it one more time.

Date of experience: December 15, 2018
Missouri
1 review
0 helpful votes
Follow Charles B.
Unfollow Charles B.
Share Review
Report Review

Gadget guard is great!
December 17, 2018

I am a bit rough on my phone. This makes it affordable to replace screen protectors as often as necessary.

Date of experience: December 15, 2018
Florida
1 review
0 helpful votes
Follow Priscilla F.
Unfollow Priscilla F.
Share Review
Report Review

Excellent
December 15, 2018

The process to request an replacement was smooth, easy, and efficient. The shipping arrived at the time estimated. Would definitely do business again.

Date of experience: December 14, 2018
California
1 review
0 helpful votes
Follow Kim C.
Unfollow Kim C.
Share Review
Report Review

Great service
December 15, 2018

From the beginning, to end, great service. Great product. Really works well. Asia was a great help. Replaced old cover as soon as I got it in the mail.

Date of experience: December 14, 2018
Michigan
1 review
0 helpful votes
Follow Pauline F.
Unfollow Pauline F.
Share Review
Report Review

This is my second Gadget Guard screen protector. The first one cracked in less than 1 week, so hoping it was a fluke.

Date of experience: December 13, 2018