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Gadget Guard

3.2

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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Arizona
1 review
0 helpful votes
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Second screen protector
January 21, 2019

This is my second screen protector for the same phone. Package was delivered broken and pieces were outside of the original packaging. And same application issues as the first. Edges don't seem to fully form the screen and you can see that it does not fully set around the edges. I'll be buying Zagg invisibleshield when I update my phone. I have applied zaggs screen protector on five other phones in our family with zero problems. And it's cheaper

Date of experience: January 21, 2019
Texas
1 review
0 helpful votes
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Quick Delivery
January 22, 2019

Really quick delivery, I just had to paid for the shipping. It is definitely worth registering your product.

Date of experience: January 21, 2019
Minnesota
1 review
0 helpful votes
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Overall satisfied
January 22, 2019

It took a little longer than I thought it would to get the replacement but once I got it, it came with everything I needed to make installation super easy and I'm very happy with it

Date of experience: January 21, 2019
Massachusetts
1 review
1 helpful vote
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I initially was sent the wrong replacement, but on a chat it was fixed in 24 hours and the right item was sent within 2 days. Thanks

Date of experience: January 20, 2019
Georgia
1 review
0 helpful votes
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This was the best investment we made with your company. And would recommend this product too every one.

Date of experience: January 20, 2019
New Jersey
1 review
0 helpful votes
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Great product
January 21, 2019

The screen protector has always done what it said. Easy installation. Fast delivery. Stands by warranty.

Date of experience: January 20, 2019
North Carolina
1 review
0 helpful votes
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Excellent service
January 21, 2019

Replacement screen protector was received as promised. The guarantee of a replacement is the best feature. Thank you.

Date of experience: January 20, 2019
Ohio
1 review
0 helpful votes
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Prompt, easy service!
January 21, 2019

While we have had two guards break in only a few months--both were replaced quickly with an easy ordering process and accurate order delivery and processing.

Date of experience: January 20, 2019
Idaho
1 review
0 helpful votes
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Love my Gadetguard! Easy to order and received the replacement fast. It saved my iPhone screen! Will definitely keep it installed on my phone. Liked it so much- gifted the glass guards to both my son and daughter for their iPhones. Top of the line glass screens!

Date of experience: January 19, 2019
Canada
1 review
0 helpful votes
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Excellent!...!
January 21, 2019

Perfect! Excellent customer service! Really recommended! A pleasure to deal with.
Je recommande vivement cette compagnie pour la qualité du service et surtout pour le suivi effectué auprès de ma commande! Un grand merci encore!

Date of experience: January 18, 2019
Texas
1 review
0 helpful votes
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Great product! Protects as advertised and enables me to use my phone without a clumsy rubber case. I could not be more pleased with the service I have received. The service has been quick and very satisfying.

Date of experience: January 18, 2019
California
1 review
1 helpful vote
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Fantastic!
January 20, 2019

My order came in a very timely manner and I was able to have the AT&T store manager put it on for me. Thanks!

Date of experience: January 18, 2019
Texas
1 review
1 helpful vote
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This is a great product.
January 20, 2019

I dropped my phone several times over the last 3 years and this guard saved my phone every time. I highly recommend it and take the time to go on line and register it. You will be glad you did.

Date of experience: January 18, 2019
Ohio
1 review
1 helpful vote
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Promise kept!
January 18, 2019

My original gadgetguard protected my iPhone. When the protectant broke, gadgetguard sent me a new one, as promised.

Date of experience: January 17, 2019
Ohio
1 review
0 helpful votes
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Easy customer service
January 18, 2019

I had absolutely not trouble ordering a replacement when mine cracked! Super quick and easy. The product itself has done a great job of protecting my phone screen from cracking. Definitely worth the price.

Date of experience: January 17, 2019
Illinois
1 review
0 helpful votes
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Great product
January 18, 2019

I've had smart phones for several years and I only trust gadget guard to protect my screen. The products are worth the money and I love that I can register my product and have the safety of a warranty if anything happens. Ive never had a bad experience trying to get a replacement when my protector cracks, and I've never had a shattered/cracked phone screen. Will definitely repurchase when I upgrade to a new phone.

Date of experience: January 17, 2019
California
1 review
0 helpful votes
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Great service
January 18, 2019

This was the easiest and most convenient warranty for a cell phone screen replacement that I've experienced. I love the website and the service received!

Date of experience: January 17, 2019
Virginia
1 review
0 helpful votes
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Awesomeness
January 17, 2019

I bought my first gadget guard when I got my S9 Plus. Forgot to register it the first time.The lady at the phone store was so nice she registered my cover online at the store when I bought a new one cause my first one was cracked everywhere. When it came time to replace it. It was easy easy as pie. Just went online used my username and password. Followed directions and just paid shipping. I got it a week later. Nice kit.

Date of experience: January 15, 2019
Oregon
1 review
0 helpful votes
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Wrong product
January 15, 2019

I ordered one for my tablet, the one sent is not the right one. Different then what i ordered. Im waiting to hear back right now

Date of experience: January 15, 2019
Washington
1 review
0 helpful votes
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Quick process overall
January 16, 2019

Went into the sprint store because I forgot the name of the company. The man walked me through the ordering process, ordered it and it was delivered within the week. Took it back into the Sprint store and had my screen protector replaced in minutes!

Date of experience: January 15, 2019