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Gadget Guard

3.2

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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
1 helpful vote
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Making a claim was easy!
February 4, 2019

Thank you for standing behind your product! It is great to have a product that you can know is going to protect the device it's on! I have had your product on other phones as well and never had a problem with them! First time I have ever had to make a claim! So thank you again for standing behind your product and keeping your word of replacing it for free!

Date of experience: February 3, 2019
New Jersey
1 review
0 helpful votes
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Great
February 4, 2019

It's a great product to have especially if you're accident prone and the delivery was right on time... I have nothing else to say so stop telling me to write more thank you

Date of experience: February 3, 2019
Canada
1 review
1 helpful vote
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The lifetime guarantee screen protector broke within a month without even dropping it! I put the phone in my pocket with my keys and it broke. Not a very good product. At least they sent me another one and I paid only shipping charges. Honestly I think they should pay the shipping charges also.

Date of experience: February 3, 2019
Iowa
1 review
0 helpful votes
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IPhone 6 to and iPhone 8
February 4, 2019

Was good but I was told the same cover would work for my 8 as it did for my 6. Not true it doesn't curve with the newer phone so the edges are not sealed all the way

Date of experience: February 3, 2019
Washington
1 review
0 helpful votes
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I am happy with my order
February 4, 2019

I am happy with my order, however my screen is cracked and I've always used this screen protector. However I do believe this product helps protect the screen for the most part

Date of experience: February 2, 2019
Montana
1 review
1 helpful vote
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Phone screen protector!
February 4, 2019

This product has really saved my phone screen more then one time! I definitely recommend it! Very happy customer... Thank you!

Date of experience: February 2, 2019
Canada
1 review
1 helpful vote
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In short, fitment is excellent. Feels like nothing else. Service is also excellent. Very helpful staff. It's true there are many brands out in the market but I wouldn't hesitate to recommend this to anyone. My wife also uses the same brand with her Samsung Note 8. I can say keep it in the family comes naturally.

Date of experience: February 1, 2019
South Carolina
1 review
1 helpful vote
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Awesome Warranty!
February 2, 2019

Lost my phone due to water and had to get a new one. Went online and they sent me another for free with no questions asked. Amazing serivce!

Date of experience: February 1, 2019
New York
1 review
0 helpful votes
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Meh
January 30, 2019

First one cracked the first night. Ordered a replacement and it popped off after 3 days. Hopefully 3rd times the charm?

Date of experience: January 29, 2019
Illinois
1 review
0 helpful votes
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Love it!
January 30, 2019

Best screen guard I've had. Though I do have issues with bubbles that didn't go away. I used a can of air to blow everything off and used the cloths that came with. 4 spots that will not go away.

Date of experience: January 29, 2019
Texas
1 review
0 helpful votes
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Filing a claim was easy, shipping was fast. Screen protector is awesome. The lifetime warranty is what makes this product absolutely worth the cost. There are cheaper options but none come with the lifetime warrant.

Date of experience: January 29, 2019
Virginia
1 review
0 helpful votes
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After buying a new iPhone Xs, I also bought a Gadgetguard to protect it. Only two weeks afterwards, I dropped the phone against a shelf -- and the guard cracked... but the phone screen did not. I filed a replacement claim, and only a few days later, it arrived. Thanks, Gadgetguard!

Date of experience: January 29, 2019
Texas
1 review
0 helpful votes
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If you are looking for glass protection that delivers customer service after the sale, this is the glass protection for you!

Date of experience: January 29, 2019
Oregon
1 review
0 helpful votes
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Awesome
January 29, 2019

Excellent customer service! Would definitely recommend gadgetguard to everyone! They sent an upgraded guard for free. Very happy

Date of experience: January 28, 2019
Canada
1 review
0 helpful votes
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Excellent
January 29, 2019

I received the package sooner than I expected. I would highly recommend Gadget Gaurd, they provide excellent quality products with lifetime replacement warranty. Overall an amazing experience!

Date of experience: January 28, 2019
Canada
1 review
0 helpful votes
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I had this screen protector on my iPhone and my familys iPhones because it was offered by our service provider. I was wondering as to why the sizes are inconsistent. My service provider had to change mine 3 times before I decided to stop because I didn't want them to have a lot of wasted products. I have the existing screen protector until now because I didn't want to have the hassle, but I'm still unsatisfied with mine; the outer edges are lifting.

Date of experience: January 28, 2019
Massachusetts
1 review
0 helpful votes
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I bought a galaxy S9 from the AT&T store and I had them install a gadgetguard when i bought the phone. The next day the adhesive failed and it fell off. I was then out of the contry and by the time i was able to go back to the store it was after the 14 days and I couldnt return the gadgetguard. They also would not exchange it for a new one even though they instaled it. I they had to go through the waranty process and pay and addition 10 dollars for shipping after already paying $55 for the item originally. I then received the new glass. I cleaned the phone per the instruction and when installing the new guard IT WOULDNT EVEN STICK AND STAY ON. By far the worse screen protector I have ever used.

Date of experience: January 27, 2019
Texas
1 review
0 helpful votes
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Easy to get replacement!
January 28, 2019

They back yo their lifetime guarantee, we have 3 phones registered with them and have had no issues getting new ones even on the same one twice now.

Date of experience: January 27, 2019
Indiana
1 review
0 helpful votes
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Great customer service
January 28, 2019

I contacted the company and initially had difficulty as they were updating the phone system. I ended up emailing the company and received a prompt response. I had some difficulty with getting logged in. When I did get in I was able to order a replacement easily. I just needed to pay shipping. Since I am not sure how being in my purse could cause the original to break, I am really uncertain as to the quality of the product.

Date of experience: January 27, 2019
Georgia
1 review
0 helpful votes
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Awesome
January 28, 2019

Received the wrong parts a few times but they fixed it no questions asked. I wish they had a number for customer service but can't beat the prices of these quality products

Date of experience: January 27, 2019