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Gadget GuardReviews 1,583

3.2

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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Massachusetts
1 review
1 helpful vote
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Great service!
February 21, 2019

They really do replace screen protector immediately, no questions asked! Got it several days after filling out claim. And my phone has been saved twice by this remarkable product!

Date of experience: February 20, 2019
Pennsylvania
1 review
0 helpful votes
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Gadgetguard sent me two! I would definitely do it again! Shipping was fast. But they both did not come on the same day.

Date of experience: February 19, 2019
Georgia
1 review
1 helpful vote
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I order my screens online every few months and they arrive quickly. I order for all my products such as iPad and iPhone

Date of experience: February 19, 2019
Wisconsin
1 review
0 helpful votes
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This product was very easy to order once I figured out the website. It is very reassuring to know that this is a product that is guaranteed. It seems like a great company!

Date of experience: February 19, 2019
Colorado
1 review
0 helpful votes
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The replacement was easy to order and I received my replacement quickly. Gadgetguard products are the way to go.

Date of experience: February 19, 2019
Georgia
1 review
0 helpful votes
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Excellent Product
February 20, 2019

This product Showed up in excellent Shape. Gadgetguard made the warranty process easy. It was as easy as clicking the warranty and they sent out replacement..

Date of experience: February 19, 2019
Missouri
1 review
1 helpful vote
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Saved me in a pinch, and the warranty coverage was well appreciated-- affordable and fast. Many thanks!

Date of experience: February 18, 2019
Kentucky
1 review
0 helpful votes
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Great service every time.
February 18, 2019

I'm pretty careful with my phone but inevitably I drop it occasionally. I don't have to worry about a replacement screen being a problem because of gadget guard. Fast and easy. Thank Goodness!

Date of experience: February 18, 2019
Michigan
1 review
0 helpful votes
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Great addition!
February 18, 2019

My son put it on because I would have messed it up. I'm too old to handle time consuming tasks like that. He had no problems putting it on my phone. Took less than 5 minutes. Thanks

Date of experience: February 17, 2019
California
1 review
0 helpful votes
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Pay $6.00 for shipping
February 17, 2019

I did not like having to pay $6.00 for shipping and waited several days to receive glass shield. Overpaid for this...

Date of experience: February 17, 2019
California
1 review
0 helpful votes
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This company is the best. They REALLY care about their customers. They have fast and complete service. They even check to make sure that you received your order.

Date of experience: February 16, 2019
Texas
1 review
0 helpful votes
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I purchased a gadetguard with my new phone. Was hesitant about the warranty; however, my screen broke and the warranty process was beyond easy! This company truly stands behind their excellent product with incredible service!

Date of experience: February 16, 2019
South Carolina
1 review
0 helpful votes
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Emailed request. Received within 4-5 days. Took to at&t store had them replace. Service was excellent. Very pleased with product and service.

Date of experience: February 16, 2019
Pennsylvania
1 review
0 helpful votes
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Speedy service
February 18, 2019

My replacement gadget guard arrived quickly, three days after I paced my order. I'm very satisfied with this service.

Date of experience: February 16, 2019
Georgia
1 review
1 helpful vote
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Excellent warranty
February 17, 2019

Gadget Guard has a responsive customer service and quick online responsiveness to request for replacement products per the guarantee.

Date of experience: February 15, 2019
New Jersey
1 review
0 helpful votes
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The quality of the product is fantastic. I've dropped my phone more times than I care to count on hard surfaces and the screen protector has cracked but never my phone screen. Replacements were sent as promised for shipping with no questions asked and delivered promptly.

Date of experience: February 14, 2019
Oklahoma
1 review
0 helpful votes
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Easy to get a replacement
February 15, 2019

The warranty is awesome. Its $50 for the first screen protector, but I paid $5.99 (just shipping) to get a replacement protector after the first one cracked. The first one lasted 2 monthsish, but that's pretty usual for me, so the fact that I can get the same high quality screen protector for $5.99 if it breaks is awesome!

Date of experience: February 13, 2019
Kentucky
1 review
0 helpful votes
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It works beautifully and was very easy to install. I am not handy, but the instructions and the video made it easy.

Date of experience: February 13, 2019
Arkansas
1 review
0 helpful votes
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Almost
February 14, 2019

I love the fact that it sticks to the screen better than the last one. It was beautiful when I put it on... until I put the case back on which sucks because I a totally work at a phone store so my phone is being looked at constantly. I have a otterbox defender. Once the case went on the corners started to get bubbles. So now the only pretty part is the middle of the phone.

Date of experience: February 12, 2019
Colorado
1 review
0 helpful votes
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Solid Screen Protection
February 14, 2019

Though the screen can be pretty brittle it does its intended purpose very well. I'm happy with it. This is my third replacement in a year but I upgraded from the AT&T cases to an OtterBox with better shock protection but I feel overall as long as you have a good case for your phone then the screen will perform fine.

Date of experience: February 12, 2019