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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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Received replacement in a timely manner, no hassle at all when I had to make my claim. I just logged into my account and followed directions on a replacement
Delivers as expected. It had good packaging. The package came on time. It's annoying that I have to have at least 100 characters to input a review.
I have broken two within a month... not good for active people who keep phone in their pockets. If given a choice between this screen protector and another, I will choose another.
I appreciate how simple the replacement process. The company stands behind their product. It's refreshing to do business with a company who appreciates their customers.
The second replacement is easier. The information was saved from the first replacement. It is quick. And the delivery was fast too.
Decent screen protector. I've replaced mine twice now. They only last about 6 months. Be forewarned that you must pay individual shipping fees for each replacement. I tried to order one for both my husband and I and it will not allow you to combine shipping. Kind of ridiculous for ground shipping if you ask me.
The service has been great and when I needed it replaced they are quick to get a new on to me and then follow up
I bought Gaget Gard Screen protectors for three new cell phones and my iWatch, do to recommendation of AT&T Rep. I thought the price was really high for a tempered glass screen protector. Salesman told me you get free replacements for life if the protector breaks and $150.00 for screen repair should your screen break. So I thought ok, since I just bought (2) new iPhone XS Max phones, (1) new LG and (1) iWatch series 4. I needed two replacement protectors which Gagetguard did replace free? But charged me over $15.00 shipping fees for economy ground shipping. I could have bought ten of the brand I used to use from Amazon and got free shipping cheaper then that shipping fee. The
IWatch protector fell off my watch after three days, I didn't even bother to get a replacement for that one. I bought a different one from Amazon much cheaper and it is working GREAT!
I had purchased a new galaxy s9 along with a screen Protector with it. I had the AT@T store put the screen protector on, and off I went. About 2 Days later the screen protector ended up cracking on the curved edge. I figured that it could have been installed wrong at the store, so I was not upset. So I went online and registered for the warranty and the shipping cost around 9$. I was a little irritated because I had just purchased the protector, but stuff happens and it is what it is. The new screen protector came in the mail, and I installed it the instructions are very clean cut (even had a video). So once the new protector was installed I had no issues until about 2 weeks later there was another crack on the curved edge again. I did not end up claiming warranty right away instead I ended up waiting a month or so, until the crack turned into multiple cracks. So once again I went and ordered another 9$ or so shipping cost for the warranty. I am on the third protector now, and so far it is lasting but hasn't been long enough to see. Just a little frustrated I know shipping isnt free, but If the issue keep reoccurring 9$ adds up.
This has been my favorite screen protector. I'm glad that it comes with a Warranty and it doesn't scratch up as well
I love the smoothness of these (even though a corner broke after 3 months).
Bought one for my iPad too.
A squeegee would have made things a little easier. This part is suppose to be optional but it won't let me submit until I type 100 characters.
I Dropped my phone and broke my screen protector, there warranty is great,, had it in just a few days. Wow
This is probably 1 of the best companies I have ever worked with my Daughter has broken her Gadgetguard covering a number of times and they have always replaced it with no problems would highly recommend them to anyone
My screen protector broke they quickly shipped me a replacement no questions asked. Great service I will be buying more from them in the future
I ordered a screen protector and on the package it stated it was the right size and model but after looking at it and comparing the new one with the old one clearly it is the wrong one. Now I have to wait for another one.
As a returning customer we're again very pleased with the ease of purchase and the speed of the delivery.
So quick and easy to use. Not sure how long the warranty lasts but I have been able to replace my screen twice now and I greatly appreciate it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members