Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
G-Plans offers customized nutrition and weight loss programs created by a medical team, including Nutritionist to the Stars.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is a haphazard, disorganized, non-communicative organization of grift. Extremely dissatisfied with this clown show. Sorry to have to give them 1 star.
Response is the only thing good about this company. You sign up for the medication and get trapped in a long term food plan. Which I didn't want,,dint buy it
Where to start? This is the worst plan period. To start when you first sign up, you have to schedule a doctor'sappointment which is about a week to 2 weeks away. Then when you finally get your appointment, they will just keep disconnecting you and you never actually get to speak with somebody. Then they want you to reschedule to do the same loop again. When you go to connect and chat, nobody's there. When you go to call the number, they provide you in the app. It hangs right up on you. Is what a freaking joke. I probably lost more weight getting frustrated with these people then I would have with the medication they would've prescribed. They should take a long walk off a short peer.
None of their apps work and there's no humans to speak to about it. They will take your money and then I canceled all of my subscriptions and had the bank reverse it, this place is a crock.
Contact number can't get anyone to answer. Didn't get medication or doctor visit disputing charge with my card! Poor customer service. Scam
I've have been calling the customer support for days but can't get hold of anyone. I have a such a bad side effect. Don't know what to do. My lymph on my neck is swollen so bad. This is so ridiculous you pay so much money but NO support from them! I'll never use G plan again or have anyone use this company!
I bought gplans 3 weeks ago. They charged me 129 subscription plus 229 medication and they charged me twice each time. I've been calling everyday to know what dosage I'm supposed to take and the phone line hangs up on me with an ans er machine telling me to call later. The chat on app only lets you put generic answers and does not let you explain yourself. I'm very frustrated over all.
They start friendly, with a great app, then, they cancel doctor phone call, you can't reschedule, and request nothing but test after test on your penny. Charged my account for consult, and meds(that I never received), and then start the process over. STAY AWAY!
They somehow got my information and charged me almost 800.00 dollars for stuff I never signed on for. I had to Google what they are then see all the other scam alerts and reviews
BUYER BEWARE!
I ordered by mistake already having a prescription so I cancelled immediately
Two plus weeks later NO REFUND!
I was cleared to be on thier medication by a doctor that asked nothing about my medical history or current conditions. The consultation was rushed after I waited an hour after my scheduled appointments. The next consultation the doctor asked those questions and told ne I never should have been prescribed thier medication because of my current health condition. I was promised a full refund. They charged me the start up and 3 months and then only refunded me 1 month. Note: the plan was cancelled before I started the 2nd month.
I would give them a 0 rating or negative if I could.
I was extremely ill after my first dose. Question the quality of the compounded medication. I had intractable vomiting x 2+days. Could not even keep down water. I felt like I was poisoned.
Horrible "company" never ordered these pills and got charged for 3 bottles! Do NOT order! Even though I have the bottles I threw them away. I don't trust anything from these scammers!
First they say $369 to lose 15% of your present weight. After they have your card number, they tell you the medication is not included. At no time did they tell you before charging you $369 that the medication is extra. Are they serious? This is pure fraud and false advertising. It's just like they're reaching in our pocket and stealing our card info. I wish there was a 0 star but then the post would not show up.
DO NOT ORDER FROM THESE PEOPLE. THEY WILL DECEIVE YOU. Dishonest company with shady practices. They charged me a total of $526. $229 for meds and $287 for doc fees. I canceled same day because the virtual doc appt I had they kept me holding literally for 50min for the doc to join the call. Whole holding I used my daughters phone to call the company directly and explained to them that I am still holding for the doc and he said to me that I missed my appt. I said it's impossible because I'm still holding for the doc on my phone. So being that they lied about me missing my appt I told him to cancel the entire subscription. He assured me all was canceled. I see on my credit card they only refunded me $229 for the meds and half of the $287:and then charged my card for $14 food subscription that I never ordered. They still owe me and I am going to call bank to reverse these charges.
DO NOT SIGN UP FOR ANYTHING WITH THEM. THEY ARE DEFINITELY SCAMMERS.
On the screen where it requires you to schedule a call with a doctor, it won't let you. If you try to chat with support, it says your email address doesn't work. I sensed immediately that something was wrong and called my credit card company to refuse the charges and get a new card.
Just like everyone has said, this is a scam. They will never send you anything, they will tell you in email that your plan is canceled and you won't be billed anymore, then they will continue to charge your card, never answer their phones, and evade all questions. Please, save yourself the trouble and AVOID!
I paid up front $129 for membership and Dr visits
$229 a month is for medication! Had Dr visit and got medication was surprised that they just send a vile and syringes? I know how to load a needle and administer shots but I had a question member service had to refer me to a Dr that is supposed to call me in 72 hours? I know a few who have lost a lot of weight on this medication! So I'm going to try it for a couple of weeks to see how I tolerate it! If I can tolerate it? I will cancel and go to a local Dr that is doing it near me so I can be monitored more closely! It is close to same price!
This company is a scam! They have a ridiculous customer service helpline, and the emailing is a joke! I never received meds, nor did I get a "Physician" phone call. Plus, they charged me another $229 after they stated it was canceled. I am currently disputing the charges with my bank!
No communication. No support. No way to cancel. Website difficult to navigate. Terrible experience!
Answer: Agreed! Very POOR customer service. Nice but dumb. I haven't gotten to the refund stage yet... will let you know how that goes...
Answer: I'm going to file in small claims just for the principle.
Answer: That's exactly the same problem I found. Their response was the packaged meals meet diabetic guidelines. But, that means you have to spend more money to buy their packaged meals. More money? What a concept. It's deceptive from the beginning. I can't believe nobody's sued them. There should be a class action suit against them. This is the first time I personally have run into a company that has an F rating with the Better Business Bureau. They have been rejected by the Better Business Bureau. You've got to be pretty bad to get to that point.

