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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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Always good product, quality, best price and easy arrival.
Cool experience was able too find everything I was looking for
Nur leider sehr viel Aufpreis über 200 Euro, das ist schade!
Schnelle Lieferung
I love the product I received. The shipping was quick, and I appreciated the "received package" follow up.
I haven't tried it on but so love the look and feel of the dress. I am excited to wear it to a Christmas party next month. I will order from FWRD again.
It came in the mail pretty quickly. Everything as promised!
The platform is pretty seamless, easy to use.
I would love for fwrd men to take the space of ssense and get some new brands and not just all the expected brands
Fast delivery, easy to shop, return or exchange. Great customer support
Ordered and literally received the jacket the next day. Considering this jacket was only available on US $#*!ies site it was super handy. Definitely will order again.
My NK coat is beautiful. It's as it looks. Love it.
Received it quickly. Great service.
I like the selection but the size availability is too limited... smalls sell out too quickly... Shipping used to be fast but has declined and that saddens me and I have been shopping at Bergdoff and Neiman's more as a result
Want more search options, for example…why can I not choose 2 lengths of dresses to shop and cross search for sleeve type?
Most sought after CDG T-shirt found. Suddenly on sale upon shipment experience order process and delivery. Thank you so much.
Great curated selection excellent customer service
I placed an order but received the wrong item. I reached out to customer support and they were able to assist me with my concern. She (Brandi) immediately shipped out the correct item in my order which I really appreciate. I commend FWRD for providing excellent customer service!
See feedback title, easy to order great items and return if they don't work
It's luxe, the color is amazing, the leather is beautiful. Perfect for my upcoming European travels.
My experience has been very good. I will continue to patronize this vendor.
Deliveries arrive quickly with return label included in the package, making the return process effortless.
I love how quickly things arrive, and how easy it is to return.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members