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From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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FWRD was amazing! The website was a breeze to use, and the customer support team was on point—super helpful and fast!
Great product, great service! I've recommended to others.
Good site, lots of choice, very fast delivery and everything was very well packed!
I had an amazing experience shopping on your site and the shipping was extremely fast. Thank you again and I will continue to shop on this site.
As I live abroad I didn't expect my delivery in 2 days!
I only dit not expected that high amount of taxes. The taxes were seen after my confirmation. This was an extra 550,-!
Thank you for requiring a signature for my package. My items arrived in a timely manner. It has been a pleasure ordering from FWRD.
I'm upset and disappointed and receiving my sneakers because they are used and worn!
I have my favorites & when I browse through or I am looking for something very specific I often get sent here. It was such a fantastic surprise to find what I was actively trying to find &... actually on sale here with my size still available. Then you worry it is not as close to the picture as you hoped &... it arrives actually spot on exactly as the picture of what you saw on the model on site. Thank You - I LOVE my R13's they are amazing!
First time using Roadie and I was pleased. I usually pay for express shipping and sometimes I am let down. Not with this one, my order came same day and that is unbelievable! Great feature
Too bad the shoes didn't fit, but they ship fast! Will purchase again
Several options to pay are good. This site has great selection of brands. Great deals as well.
My experience was great- check out was seamless and I was very thrilled to get fast and free shipping! Sometimes shipping cost is a big deterrent for actually placing online orders so I was even more inclined to make a purchase! My item (shoes) are amazing!
Best service! Item came quickly. I was pleasantly surprised!
Beautiful items,easy returns!convince is key to my shopping
Please post sizing charts and help for the different designers. Sizing can be very confusing, especially with Zimmerman.
Everything ok.products good like it, happy me, fun let's get more
Love these leggings, they are true to size IMO (I usually wear XS or S and got S). They make your butt look bigger though so wear with a longer top unless you want that look.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members