Furniture In Fashion

I have ordered a new mattress and it was really good value & free delivery as well. FIF is a good company.

Ordered a dining table and chairs, arrived damaged but despite contacting "customer services" within 20 mins of delivery, 20 days later I'm still waiting replacements. Their first recourse of action is to offer minimal compensation, £30 in my case for a damaged table top that cost £800! Thereafter the returns process is incredible, not only do you need to take a photo of the damage you also need to find the parts list, highlight the part, scan it then email them the details before they will even "consider" your request. Once they agree to replace they then also demand a photo sent showing the items packaged up ready for return before they progress further. They take 24 hours to respond to an email from a "no reply" account making conversations extremely difficult. Once they agree to exchange the damaged part(s) they hand off to a delivery company who decide when best suits them to deliver irrespective of you're own circumstances. No choice on date, time etc. In my case they turned up minus the replacement items and had to leave. A further 4 days have gone by and despite my best efforts, I am still none the wiser on when I will receive the replacement parts.
I have given the review one star for two reasons, 1. The product had it not been damaged is actually pretty good and reasonably priced, 2. Because there wasn't an option to select zero stars!
Honestly, if you have an alternative option, use it. Save yourself the grief as I promise you, it's not worth it.

I had a complaint about one of the items I bought, and was impressed by the way it was handled. I trust this furniture store.

Lovely dining room table, arrived on time. Really pleased with the quality would buy from Furniture in Fashion again!

Amazing! Ordered Monday and came Thursday! Looks beautiful and stylish, great value for money. Thanks

I Wouldn't advise anybody to buy from this company!
The worst transaction I've ever had!
Received my order, lots of parts missing.
Took a week to collect.
I'm still waiting for a refund!
Customer service are atrocious!
Promised refund daily, and still I'm waiting.
They ignore my emails.
I've had to open a PayPal dispute to get them to get me my money back.
Feel totally let down, and no company should treat their customers this way.
I'm absolutely fuming!
Rating: A big fat zero!

High quality product and service
Customer service is outstanding
Product is outstanding
Would we buy again, yes!

Furniture looked nice online, lead time was 5-7 days until delivery, I ordered bar stools and table, after 7 days I had not received any delivery, used online tracker and asked for an eta but no one replied, after 10 days I called up and got told they had no idea when I would receive the delivery as the company who deliver the table had a van crash and would be delayed, i waited another 5 days and called again, I was told I would receive the delivery on 26th Feb and I would get a text from FIF and delivery firm, I only received an email from delivery firm, on day of delivery they attended and left all the items on the ground floor of my building and refused to carry them up (via a lift) to the 3rd floor even although I had a back injury. The girl who was delivering was extremely rude and not a good representation for the company. Item arrived and has a scratch in the chair leg and the table top is not flush. My advice is avoid this firm, poor company, poor service and poor quality products. I did feed this back to someone at their help desk but he didn't want to know. AVOID.

Nice products. Delivered on the day and time of my choice. Very helpful and friendly drivers. Would recommend Furniture in Fashion

Hassle free ordering! Items came quickly and the quality met my expectations. I would recommend this company to family and friends.

Marble dining table and chairs as described, quick delivery, well packaged and arrived safely. Thank you.

Really happy with my new marble dining table set looks great, delivery was really quick with no problems

Wonderful chest of drawers
Fantastic customer service
Very happy with my purchase
Highly recommend company

Great & high-quality products, problem free delivery. Very pleased with our dining table, chairs and benches.

A good selection of goods and many on offer. Speedy delivery too. Top service 5***
Defiantly recommend to my family & friends!

Amazing customer service, came within 5 days and in perfect condition. Couldn't have asked for didley squat more! The boss is also a top fellah.

I recently purchased a wooden coffee table from Furniture in Fashion. The customer service team was very helpful, the delivery was ahead of schedule and the furniture beautiful. I'm a very satisfied customer, many thanks!

Very satisfied, excellent customer service and a very good products. We love our new tv stand and display cabinets. Thanks a lot

Excellent customer service, really help full. Please with product. Mark was very helpful and made sure my items where received on time