FTDReviews 650

After 3 days of scheduled delivery date there are no flowers, no money and no answers from customer service

ALWAYS ORDER LOCAL! I ORDERED ON THEIR SITE ON LEGACY.COM AND ORDERED FLOWERS 5 DAYS BEFORE THE SERVICE, THEY NEVER MADE IT! I WAS SO EMBARRASSED! I WILL ALWAYS ORDER BY A ZIP CODE AND SPEAK TO A LIVE PERSON! I ONLY GAVE ONE STAR IF THERE WAS A ZERO THATS WHAT THEY WOULD HAVE RECEIVED.

I wish I could rate them 0 stars or maybe negative star review. They are so so overpriced with no refund after a delivery issue. They the acted as if it was bank's fault, cthey didn't care at all. Customer service via chat kept dropping out too. Worst!

As a small florist, I have tried to stay with FTD for over 3 years. They sell you their containers and promise orders if you have their containers and none or very few orders ever come. The cost of doing business with them if crazy - look closely at your statement, NOT what your rep promises. They are a rip off. I tried for months to GET OUT and FINALLY got it in writing that I was done with them April 30,2022. Guess what? Now they are not paying me the $1299. 98 that should have been deposited into my bank account on May 25, for services we provided in April, that's right, you have to wait almost a month to get your money. No one from FTD will call me back, they transferred me to credit and collections and they disconnected my call before anyone even answered and my rep is not responding. I won't stop until I get paid and get interest on my money as well. HOW DO THEY SLEEP AT NIGHT?!

I order d flowers couple times it was was good, I had a good experience i understand company went through difficult times.

Mother Bday flowers will not be delivered as FTD said they attempted delivery but no one home and would try again same day. My mother was home all day with screen door open. Contacted customer service who transfered me 4 different times and said they would deliver 2 days later. This is terrible service and delivery driver or someone at FTV was lying. Canceled order upon this news. This order was in the Fortson, GA area.

Awful ordered Mother's Day flowers for Saturday delivery. Got a notice of delivery but no flowers. After several attempts to call finally got through to a rep who promised to have the flower sent Sunday. Again no delivery as promised. Called Monday to complain and was offered a 40% discount on the flowers they were already two days late. I demanded a full refund and flower sent to my fiancé has an apology. Got the refund, of course still no flowers.

I ordered a bouquet for my mom for Mother's Day, spent $103.00, not cheap! I really wanted to surprise her, she probably hasn't gotten flowers in over 20 years, her husband is fighting cancer so I thought this was something that would really cheer her up, I was very excited!
Saturday came, they weren't delivered? Okay well then she'll get them on Mother's Day "nice"! Sunday comes I don't hear anything from my mom about the flowers? I call FTD they say they can deliver as late as 8:00, that seems pretty late especially on Mother's Day, now it's after 8:00 so I call them again. Nope not there yet! So I canceled, very upset. I will never again order flowers from this company.

I ordered 3 weeks in advance and selected delivery of the Friday before to avoid the rush and ensure an on time delivery. Their delivery window is 9am - 8pm and was promised for the Friday but never showed up. Instead around 7.50pm it was suddenly marked as delivered. I had to place 3 days to FTD.
1st Call - 8.55pm Friday I called and they asked me to wait until 9pm. Then offered to redeliver the next day. I has to ask for an email confirmation of that. I did receive one that was poorly written and had no order number or tracking of any kind. They claimed to send a $10 refund but that was never received.
2nd Call - 5.34pm Saturday I called to make sure the order was going to arrive. They promised that it would.
3rd Call - 8.15pm Saturday I called when there was still no delivery of the Mother's Day flowers. My siblings used another service and my mom received theirs. FTD stated they would refund my money and that was that. No apology or comensuration for the horrible service.

In my opinion this is an unreliable and not dependable service. I will never use FTD ever again.

I ordered flowers online to be delivered on someone's birthday. There was ample time to process, about 5 days. They were not delivered on the appointed day. I contacted FTD by email and received a form letter response. 4 1/2 hours later no further response. Cal6l the 800 number twice and two agents told me they were unable to reach the florist. I asked for the name of the florist so I could contact for further delivery arrangements and they won't give it to you. They really don't care. If an occasion is important to you and you want to have something delivered there are plenty of other options. In fact, call a florist direct or use one of the many respected online flower delivery services.

Ordered the top of the line arrangement and received a substitute that was nowhere near the quality of the photo on FTD. Sent FTD an email asking for refund and then said I was sent a substitute. I had also asked for an address change to the same city before this and the rep said no problem and before I could ask for a new confirmation with the new address ( 10 minutes after I ordered) she hung up on me and two hours later I received an email stating no address change available! Delivery was 3 days away to the same county! Would never use again. Guess I'm out 98.00$

Ordered flowers on 3/06 for 3/11 delivery, so 5 business days notice. Flowers did not arrive. They did not contact me. I wasn't too worried as 3/12 would be fine, so if they are a day behind, no worries. But I did send them an email letting them know I'm still waiting.

They replied to my email: "We want to ensure that you are aware that despite our best efforts we were unable to secure a local florist to deliver your order". What? And they never let me know that it couldn't be arranged, not even on the day?

They offered to FedEx some flowers to arrive on 3/15. No offer of a discount for four days late? Nothing?

Unbelievable, if they let me know the morning of 3/11 I could have sorted something out. But now I have nothing and it's too late. What an awful experience.

I ordered flowers and chocolate to be delivered on 24 Feb. I got a confirmation email on the morning of the 24th that they were delivered. I spoke to the intended recipient on the evening of the 24th and they were NOT delivered. I sent in an email immediately and did not hear from FTD at all 25 Feb. I called on 26 Feb and was told that they were not delivered on 24th due to weather, not delivered on 25th because they ran out of the flowers and that the confirmation email was sent because the flowers were in the van on the way. So they had the flowers on the 24th in the van, the weather suddenly got too bad to deliver and on the 25th they had no flowers. LIES.

Received email"Confirming" my delivery was made. As the flowers were for my wife, I could confirm the delivery was not made. I have lost all trust of this organization as I have seen on various sites that this is an all too common occurrence.

My Valentine's Day is ruined thanks to ftd. Waited till 9:45pm for my wife's surprise gift. False advertisement. Do not order from this company. Employees don't care and just lies about the order is getting delivered. I could had went to get the flower on my own if they canceled earlier.

I would leave zero stars if I could. Basically, my boyfriend purchased flowers days in advance for me for Valentines Day. After several hours of not receiving these he began to call to understand the issue. One man informed us they were delivered, one man informed us they were out for delivery, and one man informed us they couldn't even be fulfilled given the amount of orders the company had. It's the next day and I still can't get my flowers. Listen, save your money. Use 1-800 Flowers. We previously used them, and will going forward. This place is a scam.

After waiting all day and calling numerous times just to get a bunch of Indians answering the phone giving us the run around, $150 spent and the order never arrived

Ordered flowers for my Aunts birthday, premium arrangement paid $100.00 the florist FTD used sent a vase with barely 15 flowers. They delivered the flowers 2/7/2022 I called the same night to complain and asked for a refund, I received my refund 2/10.
Happy Customer.

My family owned a florist. I've seen the wonderful look when someone receives a personal delivery of flowers, candy, and/or balloons. But receiving your flowers in the mail in a cardboard box — just does NOT have the same effect. I WOULD HAVE NEVER ORDERED AND PAID A $30 delivery fee if I knew my daughter and husband would receive a cardboard box delivered by the mailman! Flowers can be beautiful, personalized, and arrive fresh and neatly arranged — if delivered by a florist; not so when it comes by mail in a box. FTD HAS GONE SO DOWNHILL AS THE YEARS HAVE PASSED. Instead of sending it to a local florist, they think a delivery in a cardboard box is sufficient.
They have lost a customer.
CALL YOUR LOCAL FLORIST — YOU'LL GET MUCH FRESHER AND PRETTIER FLOWERS — and without FTD's enormous fees, probably end up spending less for better quality.

I ordered 2 sets of flowers for my wife, while I was away at work. First, I thought, (my fault) the flowers would be sent doing the day. WRONG after 5pm, I called and asked about my order. They said on the way... then they sent me an email telling me the flowers were already at my house, WRONG, they lied. One set showed up, next set, still waiting hours later. Totally UNSAT service, I will NEVER use FTD again. NOT HAPPY, OVER PRICED, Dont use, lie to you, charge you costly service, NO WAY NEVER AGAIN... TOTALLY UNHAPPY