FTDReviews 650

Ordered flowers for Mother's Day a week before the day. Was notified of a UPS shipping label being created on the day delivery was supposed to happen. UPS tracking had no information associated with the provided number. Delivery day came and went with no flowers showing up. Tried to contact them but there is no option to talk to a human. Left and email complaint and the followed up with a response that another shipping provider was going to deliver the flowers the next day. Again no flowers just an email from FTD saying that due to a supply issue my order was cancelled and a refund was being processed. Oh, and we're sorry but here's a $20 coupon for your next order. That's will never be used by me... Never again.

I ordered my mom her Mothers Day flowers a week ago so that she would definitely get them by Mothers Day. My receipt said they would be delivered on Friday before Mothers Day. Today is Saturday 4:30 PM I called FTD because they had not been delivered yet. They said the order is canceled, they don't know why! I was not even notified of the cancelation! No Flowers for my mom this year! I am very upset by this, and will never trust FTD again!

3 times now they have taken my order, taken my money, sent an email confirming delivery and nothing was delivered. I will never use them again! Their customer service department is outside of the US and no one calls to follow up with me. I have to fight for a refund and then scamper to re-order flowers from somewhere else or not at all. My sister has cancer and today is her birthday - no flowers to cheer her up! So angry and frustrated. WORST SERVICE EVER!

These flowers were very much appreciated by my sister in law. Coming home from the hospital is always welcome but it's even more sweet when there are beautiful flowers to get you.

On Tuesday, I ordered flowers to be sent on Thursday for a birthday. Got a phone call on Thursday morning at 10:00 am stating the "Happy Birthday" vase for the the arrangement wasn't available. I asked them to just substitute a plain glass vase, but I needed the arrangement sent that day. As I stated, it was for a birthday. Was told they couldn't make the substitution till the next day. I insulted they find another florist from their vast resources of florist. Was everyone had "denied" the order. I find that very hard to believe. I emailed customer service, and was offered a $ 25.00 coupon for my next order. The $ 25.00 was inconsequential compared to my $ 150.00 order, which cost me more to reorder from another florist to get delivered that day. Their call center rep, who I believe was from some country on the other side of the world, was completely uncooperative, and just kept saying they couldn't help me. They tried buying me off with $ 25.00. NOT going to happen. Shame on FTD!

I ordered the Blush Crush Bouquet ~ Premium. This item is pictured with a dozen lovely roses dispersed among a variety of additional beautiful flowers and greenery - a very full bouquet. Photo & receipt attached.
The recipient received nothing resembling what was ordered. There were 2/two roses, 3 very large flowers to fill space, a few additional flowers and some greenery. A much smaller bouquet that by no means resembled what I ordered (photo attached). I would quite simply call this "bait and switch". I do not recommend ftd and will definitely not use them again.
I rated as "1" as they were delivered on time.

I trusted FTD for a very close friend's mother's funeral. I ordered the "exquisite", most expensive, option. I couldn't believe the boutique that was delivered. It looked like something you could get from a grocery store. A very small vase, and small roses... nothing like what was pictured on the website. My name was on the card on the boutique, and I was extremely embarrassed. Do NOT trust FTD with an important event! Order local!

Greg in North Muskegon
Order # **************

I ordered based on a beautiful photo on the website of a flower-filled basket. My friend received a basket with very few, and very unhealthy, flowers. I am embarrassed! Immediately called FTD and was told a replacement would be sent. Three hours later and I have not heard. Visiting hours at the funeral home are over now. Called FTD and they had no info but told me not to worry - tomorrow flowers should arrive.
Rather than connect me with a manager, I was put on hold. Twenty minutes later no one has answered. Last time I will order from FTD

I had ordered flowers for Saturday the same day delivery which they said they could provide these services. Unfortunately I had got a measage saying that they couldn't deliver them until Monday. I thought to myself ok. Monday came and they were delivered. Paid $260.00 for flowers that in my opinion were not even close to the arrangement in the picture. I know that the arrangement cannot be exact. But problem is that the arrangement of flowers that was received looked a lot less flowers than the picture of flower arrangement in the picture you place the order which was very obvious. Also came in a cheap plastic tub. What a ripoff. Then I phoned customer service and they say they'll call you back within 24 hours but they don't call back. I'm very disappointed. Wanted add photos of what I got and what I Suppose to get but the file is too big. Don't waste your money.

$20 service fee for me to find a florist locally for a funeral.but all the florist are connected to you? You are just gross. And I will be back to see what you sent to my friends monther's funeral. Probably crap seeing the lack of stars you have.

They never delivered my order for my mom's birthday and still charged my card. When I asked for a refund they said my order wasn't in the system even though my bank statement showed that they received the payment

Ordered and pd for backyard party bouquet, ordered largest size for a delivery scheduled 5 days later. The piece was suppose to be an arrangement of colorful flowers in a wooden base. What came was 3 colors of flowers in a glass vase … could have done better with a grocery store arrangement. Pd over $110. This is wrong and horrible business

I ordered a gift basket on Friday, it was to be delivered on Saturday for a friend in the hospital. When I chatted with someone Saturday on their site, she told me the business was closed…. REALLY, it's a hospital. I canceled the order and got a credit, plus my friend will now NOT get the gift while in the hospital.
My very last time ordering from FTD. SERVICE SUCKS
B Skoler

My mom, who resides in another country and is not fluent in English, ordered me flowers from FTD for my bday. She was notified it was delivered on time, but it never has. They ignored her emails and eventually I had to call them and ask for a full refund. MY MOM IS STILL WAITING FOR HER REFUND. They offered no other form of compensation.

Despite verbiage of customer service, FTD falls flat in practice. I ordered flowers for my girlfriend and they never notified her of the delivery. The flowers cooked in the August sun of Arizona. I contacted them and they sent another delivery. My girlfriend was home but not notified again; the flowers wilted in the heat. I asked for a refund: no answer. I have repeatedly asked how to search for flowers without a vase. I finally got answer—"how to take care of tulips". Also, the exorbitant delivery charge makes FTD a poor choice. For proof, here's my Order # *******2117.

I ordered flowers for my aunts funeral since I couldn't be there in person to attend. I ordered them through the online obituary site and saw it was through FTD thinking they were reliable. Boy have they changed. I paid over $100 for an arrangement consisting of white roses, lily's and snap dragons but what arrived was daisies, lily's and hydrangeas... NOT $100 worth of flowers. NO roses, just filler flowers. Such a scam. They charge for a nice arrangement only to send a cheap one in its place. NEVER again. I'll call a florist and order direct next time. Very disappointing.
Pictures depict what was ordered and what actually arrived.

Very unhappy I was given an 11 hour window and delivery between 9 AM and 8 PM for flowers that were supposed to be a surprise for my wife after speaking to one of the employees at 8:30 AM and her supposedly called the florist and the florist claiming that they will be here by 1 PM I was skeptical but willing to take their work especially after the employee claim that they guarantee it if the florist says it will be here by 1 PM it's now 230 I called them back they claimed they never guarantee anything but yet they do you record your phone calls and they do keep notes but they can't seem to pull those notes up after being on the phone with yet another representative for about 40 minutes called the florist and said they would be here by 5 PM which didn't work for me I requested a refund unless you could be here in an hour he called the florist back and said the florist will deliver within the hour let's see the funny thing is for businesses they have a four hour window or specific time frame to deliver before residential it's between 9 AM and 8 PM how can that work when you want to buy flowers for a loved ones and you have to make stuff up to make sure they stay home when we want to go out and enjoy the day? Next time FTD make sure your workers don't see deep guarantee a delivery because dad brings one star from me and I'm sure it was from anybody especially when the delivery doesn't show up when it supposed

I have had an account with them and purchased many times. When the arrangements were pathetic at first, I thought it was a one time mistake. However, it kept happening. I don't think they expect the recipient to show the sender a picture of the flowers. Plus, their prices keep going up. When you contact them to ask for help... like, "how can I find when I need to renew my account?" they are very rude and short with you. Like not responding for over 10 min on a chat. When you need to ask for a refund because they made a mistake, they never get back to you. A few years ago, I loved having this service, but now, I would recommend any other florist other than FTD.