FTDReviews 650

I received flowers and the weather was 10 degree. They were set outside on my deck for about 5 hours. They were not in good condition. I called and wanted them to reimburse the person who sent them. They said they could not without the giver calling. She is an older lady and I did not want to make her do it and did not want her to know they were not good. I know they must have her credit card information so didn't think it would be that hard to do. Very disappointed.

Delivered a day late. Ordered with plenty of time and specifically picked the date as it was on the birthday. Especially after spending almost $100 and having their fees so high. They can't get it right.

They didn't deliver the flowers that I purchased on their website to my friends funeral.
I had to deal with a unsympathetic foreigner that didn't understand the logic of having my flowers delivered on time, I wish
This experience or nobody do not use this company

Delivered a day late but my mother in law loved it anyway!
They offered a $10 refund for delay.
I was not thrilled but she was~so overall they get 5 stars.

I send flowers to my wife all the time and I've had enough with FTD.com constantly disappointing me. 4 out of the last 5 times she received flowers that wasn't even close to what I ordered. And calling to complain gets you nowhere. I work hard for my money and expect to get what I pay for. Apparently the florist they use really don't care what they send out. I won't be doing business with them any longer.

Ordered flowers through this company only.to find out they sent my order to an Albertsons! Why pay all the extra monito get grocery store quality. SCAMMERS!

I ordered flowers to be delivered on St. Valentine's day and they never arrived. I called customer service and was told that they would re-deliver not the next day but two days past Valentine's Day. Since the weather was going to turn very cold in the evening and the recipient wouldn't be home in the evening, I asked them to be delivered between 9:am and noon and was told they would make every effort to do so. It's now 4 pm and there has been no delivery of flowers and it's going to begin snowing in a few hours. All they do is apologize and that doesn't change anything. They cannot be held accountable unless people stop using the service which I recommend.

Placed order for valentine delivery 1/23/23, plenty of time. Flowers have still not been delivered, today is 2/15/24. All customer service can say is "I'm sorry". NEVER, NEVER, NEVER use this service. You will be extremely disappointed, frustrated and disgusted. I'd give them less than a 1 rating if applicable.

I ordered a flower arrangement for my girlfriend two weeks before Valentines Day. I selected Feb 13 as the delivery day. They emailed and said they couldn't deliver on Feb 13 and said they would deliver on Feb 12. That date also worked. Now, on Feb 15th, the flowere still hadn't been delivered. I called and finally made my way through the automated response web and got a real person. She informed me their local florist had run out of flowers and couldn't fill the order. I was given the option of FTD trying another florist in the area or cancelling my order and receiving a refund. I chose the refund and ordered a replacement at 1-800 Flowers. Now, why didn't FTD try and alternate florist and why didn't FTD inform me there was a problem? I will never deal with FTD again. They suck big time.

Ordered 24 red roses in red vase lots of money for Valentine's Day. Got some dead looking rainbow flowers in a clear vase. Quality sucked so disappointed with this company. Strongly suggest use a different company. So many other options that give you what you actually pay for.

Wish there was a 0 stars. I ordered two dozen red roses for my wife for Valentine's Day. She sent me a text and said, "Babe, I love this thought, but... then proceeded to snap photos and text me and continued saying, "Yep, these are all bad; most of the petals are already falling off - it says they are from Colombia or Ecuador."

I tried calling FTD, but there was no answer, I had to leave a message. I wish I had checked for reviews before choosing this.

I'm so disappointed the most significant day to send flowers to my loved one, and FTD bombed. Now, to try to collect a refund. What crap!

Do Not Order from FTD!

I learned a lesson: go to a local flower store and "buy local." See what you are getting - hand them to your wife directly, not ship them, and leave them on the front door in an ugly box!

Placed an order weeks before the delivery date, which you can choose on the website, (why ask if you cant deliver correctly) The date chosen came and went, now six days later, and five phone calls from me, not their customer service following up with ME, with a reason that FTD and UPS cant find my order They simply said after lies and manipulation that the product cant be re ordered they dont have "it" anymore and they are sorry for the inconvenience Didnt offer anything as compensation until i asked and after the last CSR fessed up to the whole mess i canceled for a full refund Still out the fun suprise and joy

I am:

- Retired Air Force.
- Mother is 78.
- This attempted transaction was intended to celebrate her birthday.

7 times I attempted to purchase flowers today and the following results occurred:
- card was declined and a suspicion of fraud hold was enacted x1
- FTD would not accept my card. X4
- FTD asserted that billing & shipping addresses were required to be the same x2

This was not an insufficient funds or a bank error--I spoke w/them and they identified the problem as FTD.

The unnecessary website malfunctions are a direct reason, why flowers will not be delivered today.

The grand total time wasted was apx 66 minutes.

I've have bought flowers from FTD previously and never had problems, however this will be my final interaction w/the business.

For future customers, I strongly recommend, www.teleflora.com, I purchased my flowers in under 3 minutes.

I ordered Flowers for a funeral, and at the last minute, I got an email letting me know my order was canceled. No reason, just not delivered, order canceled. I will no longer buy from FTD.

When you order online for FTD, you get a confirmation that it will be delivered on the date submitted. Well, last year, my uncle had passed away and I had ordered flowers through FTD. The sympathy plant arrived the DAY AFTER the funeral service took place! It took my local family to hunt down the plant. It was a MESS.
2024, My Aunt passed so I used1800Flowers. They don't deliver to the entered zip code so I tried FTD once more. Again, the website confirmed the delivery date to deliver on time.
Three days later, the DAY BEFORE THE FUNERAL, I RECEIVED AN EMAIL STARTING OFF SAYING, "UNFORTUNATELY" THEY AREN'T ABLE TO DELIVER ON THE SCHEDULED DATE. IT WOULD BE DELAYED. I was LIVID! So I cancelled and demanded a refund. I received an email the next day to confirm the cancellation and to be refunded in 3-5 business days.
Fortunately, I found a local florist as a back up in the city and state of the funeral services. FTD IS UNRELIABLE! VERY POOR SERVICE! THEIR CUSTOMER SERVICE IS OVER SEAS! IT IS BEST JUST TO ORDER THROUGH THE CITY'S LOCAL FLORIST. LEAVE THESE MAJOR SO CALLED FLORISTS ALONE. MOST ARE SCAMS ANYWAY!

I bought 2 items, a basket of flowers and a basket of sweets, days before the delivery date. They delivered the flowers first and said that UPS would deliver the sweets later, which ruined the surprise. Imagine caring so little about your customers that, in the business or surprising people on their special occasions, you just ruin a 200 dollars purchase and offer a 17 dollars refund for it. If you care about the person you buying these flowers for, buy from somewhere else.

FTD is a joke and they're completely unnecessary in 2023. They've $#*!ed me over so many times, I kinda blame myself. Flowers NEVER look like what's advertised. This time they never delivered the flowers. In order to help us, they took $10 off. What the $#*!? How about free since the birthday is over? What a joke. If I could snap my fingers and FTD winked out of existence, I would.

The most incompetent, irresponsible, and disorganized company that I have dealt with. They run their business on lies. I needed flowers delivered for my anniversary, they told me they confirmed it would be delivered that day. 8PM came along, still no delivery, went back to customer service chat and was told "don't worry" and that the flowers would be delivered the next day. I was also lied to earlier by another customer service rep stating that he confirmed with the florist would be delivered. Meanwhile, the florist said they tried to make a delivery, even though my girlfriend was home all afternoon and never received any type of delivery attempt or anyone showing up on the doorbell camera. Complete lies and nonsense. STAY FAR AWAY FROM FTD.