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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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As a locksmith in Guam my customers computer box have had to be replaced due to the immobilizer wouldn't read (failed to communicate) the keys I tried to program. All the computer boxes that I have ordered through Flagship One have all worked and my customers were very happy. They are very helpful and fast shipping. I'm truly a satisfied customer and will continue to order from Flagship One.
Ed Concepcion,
Lucky Locksmith- Guam-USA
Works Good! Highly recommended to others about your company to get new computer box.
Ended up not placing order as customer decided to not repair vehicle but response, knowledge and pricing was great.
When I was looking for another ECM you wanted 3 times the amount than you did for the second one and you gave me a store credit instead of sending me a refund
Thank you for sharing your experience, Aj! We’re thrilled to hear our team was able to deliver prompt service and get your parts to you quickly. We're here whenever you need us again—looking forward to helping with whatever’s on the road ahead.
The plug and play option is fantastic and makes it so simple.
Dana, we're thrilled to hear the plug and play option made things so easy for you! Your trust means a lot, and we’re always here to keep things straightforward and reliable whenever you need. Thanks for sharing your experience!
Exactly what I was looking for. Customer service is very good attention to what my truck needed.
Thank you so much for sharing your experience with us, Marie! We’re thrilled the module was exactly what your truck needed and that our team could provide the dependable service you deserved. Looking forward to helping you again anytime!
I am a very Happy Camper. After getting several price quotations for over $900 to replace the ECM/ECU on my 2011 Buick Enclave, I decided to purchase one from fLAGSHIP ONE for $369. After viewing a YouTube video and following FLAGSHIP ONE's very clear setup instructions, I was able to install the ECM/ECU and start my car in under an hour.
Replacing an ECM/ECU purchase from FLAGSHIP ONE is as easy as replacing your car's battery.
Thanks a million, FLAGSHIP ONE
Edward, thanks so much for sharing your experience! We’re thrilled to hear the ECM/ECU replacement went smoothly and that our instructions were helpful. Looking forward to continuing to support your auto needs in the future!
Great I got a part your either good or you're bad and you guys are all right. Leave it at that.
They were friendly on the phone helped right away to get me the right part
Steven, thank you for sharing your experience! It means a lot to know our team stepped in with friendly support to help you find exactly what you needed. We’re here whenever you need us again!
It took roughly a month to get my ECM with the smoke up the $#*! excuse of it takes time to program. Keep in mind it was a stock program. When I received it I plugged it in and my key worked one time with it cutting out right away and locking me out. My key wouldn't even run the chime for the key being in the ignition. Remember I supplied the VIN for programming the stock program. If you want to call dumping a pre written program programming. I had to buy new keys and go in myself and erase the VIN and re enter it. Yes, I checked it. I re entered the right VIN and delete the other 5 that were not related to my truck or any other module in it. I would definitely use them again... if I was bored and needed a good laugh.
The ECM/PCM is not usable.
*******742 my number
The car is at chads auto shop +1 *******335 He has used yall before. Help make this right
Great service and everything worked as it should. Would use again.
Thank you, Charles, for sharing your positive experience. We're glad everything worked smoothly for you, and we look forward to assisting you again whenever you need. Your satisfaction truly matters to us.
Very professional and knowledgeable and a quick response everything was quick and painless so far. Thanks, I am amazed at the ease of the process.
Jimmy, thank you for sharing your experience and kind words. We're thrilled to hear the process was smooth and quick, and we're committed to keeping service easy and reliable for you always. If you need anything else, we’re ready to assist.
Very nice experience. Great communication. Part arrived on time, installed and done. Very smooth. Thank you.
Dagoberto, thank you for sharing your positive experience! We're glad to hear everything arrived smoothly and on time—great communication is important to us, and your feedback means a lot. We look forward to helping with any future projects!
Easy to order, double checked with me for correct requirements, when I received the order it was completely plug and play. Still working great!
Hi Mark, thank you so much for your kind words! We're thrilled to hear the part was exactly what you needed and working perfectly—ensuring an easy, accurate experience is what we strive for. We look forward to helping you again whenever you need us!
Thank you for sending me on time it works perfect I will recommend it to all my friends. Thank you once again.
Thank you so much for your kind words, Esteban! We're thrilled to hear everything arrived on time and is working perfectly. Your recommendation means a lot to us, and we’re here anytime you need support or upgrades in the future.
Vin, thank you so much for your kind words! We're delighted to hear that our communication and speedy service made your experience easy and pleasant. We look forward to continuing to support you with reliable solutions in the future.
We have ordered several times and always receive good working products.
Warranty takes a very long time and hold times are long. Once you work thru the hoops they do get you taken care of.
Great warranty. Helpful customer service by phone. Chat bot did not follow up with price or availability or email as promised
I was skeptical about ordering a rebuilt ECM because from past experiences they don't always work. But I was not able to find a new one for that year and model so I either had to buy a used one on go with a rebuilt one. Once I got it installed my battery was to weak to start the vehicle. So I had it charged up and when my truck started up I was well pleased with it. I also love the fact that it came with a lifetime warranty. Again, I am well pleased!
Cherri, thank you so much for your kind words and for sharing your experience. We're thrilled to hear the communication was clear and the delivery prompt—it's wonderful knowing the product was easy to install. Your feedback truly means a lot to our team!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ed, thank you for your kind words and continued trust in us. We are glad to hear the computer boxes work reliably for your customers and will keep doing our best to support you with fast shipping and helpful service. Looking forward to serving you for years to come!