Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had great service getting a PCM for my 2005 Dakota. Communications throughout the experience was fantastic as well, keeping me informed on status / shipping/ ect.
- more importantly... After install & a quick reset - everything worked as it should (no more trouble codes). I've only put 10-15 miles on it since, but so far so good.
Thx for the excellent service.
Buen producto, me gustΓ³, si lo recomiendo todo bien. Fue muy rΓ‘pido y atento
I placed my order and received it really quickly. I was able to track my package with no issues. Jefferson was the representative who called me and was really informative and friendly. He told me to fill out the lifetime warranty which I didn't even know my part came with which is exciting. He also told me when to expect my package gave me the order number and I could call back with any issues.
Right part and fast shipping If I ever need another ECM for another vehicle I will order from this company
It was great, really nice, came on time CC, did what it was supposed to do, fair price. Easy to order, I ordered and received a pcm for my 1996 ford ranger
Installed the new "Pre Programmed Control Unit". Vehicle would not start or run. Re installed original control unit, vehicle fired right up and runs. Very dissatisfied with this product...
ππππππππππππππππππππππππππππππππππππππππππππππππππππππππππππππππππππππ
The staff was very helpful and knowable about product. But still the new com was not working at all i had original taken to a dealership in reno and flashed it worked perfectly
Took 3 weeks to get the part called twice and the second time they put a rush on it and still took another week to get here new computer works fine haven't had any trouble just make sure you check and triple check the parts number there is a lot of different numbers and just one and it's the wrong part
My experience was amazing. I made a phone call that guided me right through what I needed. The email
Couldnt make key program to unit but customer service was great
Great product worked perfectly. I installed it and got the key programmed my truck started up and no more issues. I recommend buying the one with two keys already programmed. That will save you money.
They have exactly what i need no long searching time
Easy as pie. Plug n play. Programming key was easy. Took a lit'l long to get it. But all is good
The ECM I ordered was easy to install, was already setup, and just needed the key programmed. The staff walked me through the process of programming the key. I'm back on the road with the help of the wonderful staff and I have to give them major credit because they were ready and willing to help!
The staff are easy to deal with. No hassle. I appreciate the updates once the order has been placed up to the day it ships. The only hang up I have is I wish it didn't take so long to receive the part.
Works great plug and play no issue at all thank you and great communication
It was easy to order, programmed and received in a reasonable time and no issues at all.
Wonderful experience. Wasn't sure which module I needed and the customer service was top notch. Told me the correct one, fast shipping - to Ontario Canada. Just plugged in new unit and car started right up!
Answer: Scam company. They will take your money. You will be lucky to receive anything
Answer: They are the masters of "terminal hold" until you get frustrated and give up. I can't imagine how low you need to be to work for these scammers!
Answer: Their 2-7 shipping days is a total LIE. Their customer service are paid professional liars well. Will tell you anything to appease you true or not. I cancelled my order after 14 days and they couldn't tell me WHEN. Shop elsewhere, this company has huge problems.
Answer: Stay away! They charged my card and never sent my part!

