On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Although parts often say plug&play it usually requires more steps than that. However, the ECM was literally only Plug&Play! No extra steps no extra programing no nothing. Plug&Play!
They were helpful letting me know ever step my part was going through up to me receiving it. I will use them again.
Hello Latesia, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
Customer service was good
There was no option to speed up delivery
The exterior was in poor condition with dents and pry marks
The unit worked as it should but did nothing to solve the problem the machanic discribed
Thank you
Overall good communication throughout the whole experience from beginning to end.
I'm good I hate doing these stupid things thank you
Hello Stephen! We truly appreciate your positive review and the 5 stars. Thank you for your time. Your feedback is valuable to us, and we're here to help with anything you need.
The ECM took less then 10 minutes to install saved us $1500. Overjoyed with the outcome.
Good day Sandra, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
Hello Justin, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
Everything works great,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Good day Richard, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
Got the computer in a timely manner, put it in and had the keys flashed to the ECM, started and ran fine except speedometer didn't work, I bought a ECM that has to have Ford's program download to it and then flashed the keys to it and it ran fine even the speedometer worked as it should,
Hello Tom, Thank you for your trust and for recognizing our efforts with a 5-star rating!
I'm very happy with the service. I hope this ecu works great like the one I got from you before. So far so good
Thanks Cristopher D Have a great day
Hello Carlos, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
I ordered the part and it came as expected. Still not working on truck but will try something else.Part came in time and at a good price.
Got someone to do a PATS reset and they told me I should have got a key with computer but never got one
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to [email protected] and we will prioritize this matter for you.
Great communication and good price. Would be nice if it was a little quicker, but was done in the estimated time provided. Overall good experience
Hi Albitz! We're genuinely grateful for your kind words and the 5-star rating. Customers like you inspire us. We always strive to improve our service, so we appreciate your comment, and we're looking forward to serving you again soon!
Its been great. Have not installed ecm yet. But hope all goes well.
Hi there Timothy! Your encouraging review keeps us motivated to excel. Please don't hesitate to reach out if you require any further assistance!
Hello John, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Sent in my PCM because FS1 said they didn't have a core to work with. Turnaround was 1 day after my package arrived, shipped back to me with no paperwork. Installed it and now I have the same error code that I sent it in for, P0012 -"Intake (A) Camshaft Position Timing – Over-$#*!ed (Bank 1)."
Noticed on my credit card statement that I had been refunded $500 of the $650 I paid up front with ZERO explanation what had been done or if they had failed in attempting to fix it.
Now my tags are up for renewal and it's not going to pass DEQ.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Fast and excellent service, pcm works as the original part
Hello John, Thank you for your trust and for recognizing our efforts with a 5-star rating!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Casey, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.