From You FlowersReviews 147,189

Recently placed an order with them since they had an item I could not find elsewhere and a discount. While researching before placing my order, it showed a service charge ($19.99 per delivery in the U.S. and Canada. The delivery was excessive but with the discount it made it a little more than most sites. However, what is not explained well is the Distribution Costs - (Please note that the costs of transactions as noted are the final distribution of funds relative to the product, service charge, and H. C. and will be cleared accordingly.) In my case $9.99. So I'm paying as much for the flowers as I am for the shipping.
Price: $24.95
One Mylar Balloon: $4.99
Service Charge: $19.99
H. C.: $9.00
Total Order: $58.93
Crazy!

DO NOT. I REPEAT DO NOT ORDER FROM THIS COMPANY. I'm so embarrassed, I ordered flowers for my girlfriend for our anniversary in which they were going to the shop that she owns. When she opened the box. The flowers were not the 100 blossoms I ordered. It was more like 30. The teddy bear was all smashed up, like it had been stepped on more than once. All around it was pathetic. I wish I had read these reviews before placing my order. Anyhow I will not recommend ordering from this place at all. Total waste of money and time!

Do not use this company! I bought a deluxe package for a funeral. My daughter attended the funeral and there were no flowers from me. I got an email two days after ordering that the flowers were delivered the day before, a day after they were suppose to be delivered. I called the funeral director and he said that no flowers were delivered for the deceased from me. They are really scam artists because when I called them they insisted that they were delivered and were suppose to send me proof that I never got. Now, I have to deal with my credit card company to reverse the charge.

Do not hire this company. They are a 'broker' who then hires local florists to deliver the flowers. Ordered same day flowers for my Aunt's birthday (Oct. 3), which they never delivered, then had to change the delivery address to my mom's house, so she could then deliver the flowers to her sister, thus doing their job... I asked who the local florist is so I could reach them to find out what happened. They do not tell you who the local florist is either. Today is Oct. 9th. Just got off phone with cust. Service, and was promised a full refund, and delivery (to my mom's house) should happen today. We'll see, but not worth it. Happy birthday! (a week ago)...

I had a terrible experience with them! They promised that they would deliver the flowers on time and it ended up not being at the promised time. I had paid extra to get them delivered by noon. They have the worst customer service department of any company I have ever encountered. I hated every bit of it. Instead of making up for their mistake, that gave him a cheap discount on the next purchase with them. After such a terrible experience I would never try them again with their cheap discounts. They can keep their money, they suck! Don't use them no matter what!

I wish I'd taken the time to check reviews out for this company before I ordered flowers last week for my cousin's funeral, but I was in a hurry and travelling to get to the service. The $150 arrangement (standing on a tripod, pastel shades of roses) was downright embarrassing. The friend I went in with for the cost agreed 100%. The flowers weren't totally limp, but they looked old - as if the arrangement had been put together 3-4 days earlier, and there was so much "air" in the arrangement, it was very sparce -- looked like it should've cost about $50. Trying to reach Customer Service was equally bad, and they've now written me off with an email coupon for 15% off my next order, as if I would ever consider them again!

Ordered flowers the day before to arrive early at work for a coworker who has been going through a lot. By noon I realized no flowers had arrived to the company yet. I called and they said they did not have any of the flowers in stock that were of good quality and were searching for them at other stores. Just ten minutes ago they called and said they would not be able to deliver them until Monday. DO NOT waste your money with them. I am highly disappointed.

I ordered flowers for a friend's birthday on Tuesday. I paid extra for expedite shipping. The site guarantees delivery next day before 12 pm. My friend was leaving her place at 12 pm so I thought it was perfect.
I called starting 11 AM several times. I was told that my flowers would definitely be delivered by 12 pm even though they couldn't get a hold of the driver.
At 11.55AM, I had to call my friend and ask her to stay at home, ruining the surprise effect.
At 12.10pm, still no sign of the delivery guy. I had to tell my friend to forget it, and just leave her place since she had to be somewhere.
I called to reschedule delivery to 5pm.
They were supposed to send me a confirmation. It's 3.30pm still no sign of anyone.
Worst experience ever.
I will never order flowers from them again.

Never ever use this company. Their slogan is 100% satisfaction guaranteed. What they don't tell you is that if your flowers is not delivered but you get a refund, it is 100% satisfaction to them.

I ordered flowers to be delivered well in advance on a Saturday. It is to be delivered by 6pm that day. At 4pm, I started calling to check the status of the order. Every time I called, FromYouFlowers tried to reach their florist but failed. I called about 8 times and kept on getting the same response. I kept on trying until 8pm and finally FromYouFlowers reluctantly accepted the fact that the flowers probably wouldn't be delivered today and still did not have any information from their florist.

While on the phone with their representative, I asked them if the failed 8 times to reach their florist by 5pm and all other local florists close at 6pm, why not go to another florist and try to fulfill the order with one hour left. They told me that until they get a confirmation that the flowers won't be delivered, they can't ask another florist in case of duplicate deliveries. I asked them if duplicate delivery is worse than no delivery. Apparently it is.

I then ask for a full refund and for them to attempt to call other florists to deliver on Sunday (although it seems like all are closed that day). They told me if I want to retry delivery, they would only give me half off. I asked them if their slogan is in fact 100% satisfaction guaranteed or is it half off, half satisfaction guaranteed? They told me that either outcome of whether the flowers are delivered or if they found out after the deadline that they can't be delivered and a refund is given, then it is 100% satisfaction.

To me that is just absurd. This means that whenever you place an order with FromYouFlowers, your order may or may not be delivered. You won't find out until after the delivery day is over and only if you call them yourself. You will never get that email update they promised. So if you like to send flowers that has a high probability of never reaching the intended recipient, then FromYouFlowers is definitely for you.

STAY AWAY! I ordered flowers for my girlfriend because she was sick and decided to give her a "surprise," keep in mind I ordered same day delivery. Also, i'm a college student and paid roughly $50 for my flowers trying to do a "kind gesture." Well, turns out they didn't even deliver my flowers. I emailed repeatedly trying to get answers for my problems and no refund just a simple "i'm sorry." To say the least I will be in contact with the BBB after this one. How is this site even still allowed to operate? Don't waste your money on these people. Broken promises, terrible customer service and non-reliable. Lesson learned. Next time find an actual local florist or just stick to ProFlowers.

I would give this website no stars if I could! I ordered what looked like a beautiful lily and Roses bouquet for my boyfriends mother for her birthday. NOT Only did it show up late, but it wasn't even the bouquet I ordered. It was not full and beautiful like the picture showed. Nor was it pink at ALL! The flowers were white blue orange and red they didn't match! I'm so embarrassed to have had that sent to her. I will never order from them again. I called and combined several times finally they offered me a 15 dollar gift certificate for my next order (useless I'll never use this website Ever again) and a 15 percent discount. I'm done trying with them. Save yourself your time, money, and embarrassment and go to a real florist where you know it's quality stuff. I learned my lesson. Flowers didn't match. Much smaller. Cheaper looking arrangement. Nothing like what I ordered. Late arrival. END

I ordered flowers to be delivered to my mother for her birthday. I paid the extra fee for delivery before noon and was given a written guarantee (that is also posted on their website) that the flowers would look exactly as the picture does. The flowers arrived just after 3 and were brown, dying & not even the flower arrangement I had ordered! I could've bought a nicer bouquet at Wal-Mart for goodness sake. I was denied a full refund and am currently fighting for at least a partial. Save your money and skip the hassle. Disappointed doesn't even cover it.

I am never to bash a company or leave a terrible review, but the below comment is actually just my experience, and there's no other way to put it.

Despite the numerous negative comments I had read, I decided to place an order with FromYouFlowers. (BIG mistake). I had put it through on Sunday, and my delivery date was Monday, by end of day. It was for one of my friends who was taking the MCATs this week, and I wanted to give him a little something to help get through studying (I ordered him a snack gift basket).

When the end of the day on Monday rolled around, my tracker had not been updated, so I gave the company a call, thinking maybe it just never got updated. WRONG. My package was never delivered. No big deal, his test wasn't until Friday, so I politely asked if they could just make sure it be delivered on Tuesday. They said fine and apologized. I thought my problem was solved.

Tuesday rolls around, still no updated tracker information, and I just let it slide, to be completely honest I kind of forgot.

Wednesday-- NOTHING. Now I start to get pretty annoyed. I emailed FromYouFlowers, and they did have a quick response, but I felt like it was an automated email response, like I was talking to a robot. They kept promising to ''tell me of any updates'' and even ASSURED me that my package went out on time and had been delivered... COMPLETE LIES.!

So, today is Thursday. My package still hasn't been delivered, and even though I just got off the phone with them and they promised to delivery it first thing today, my outlook is hazy.

This website is not only a scam, but a complete rip-off (that basket was NOT cheap, neither was the rush delivery and shipping charges).

Sorry FromYouFlowers, but you need to SERIOUSLY step up your game.

Proceed with caution everyone! My advice is to make your own basket/bouquet to send to your friend/loved one/family/etc. You can track it with UPS and you'll feel much better knowing your package actually got delivered on time.

Good luck!

Avoid Fromyouflowers.com! Their customer service is TERRIBLE. The florist they used took advantage of our out of town order for a funeral. The florist deceitfully sent a small vase of old, DYING flowers (many flowers had brown edges) instead of the large arrangement of flowers we had ordered. One would think they would be apologetic and try to send a different arrangement ASAP, but NOOOOOO. Instead, different family members had to be on phone and argue with customer service of "From You Flowers" DURING THE FUNERAL to get a refund! Awful and shameful business practices! HORRIBLE CUSTOMER SERVICE FROM BOTH COMPANIES. DO NOT USE!