From You FlowersReviews 147,189

I wanted to send flowers to a man for Valentine's Day and had a hard time determining what would be just right - not too much, not feminine, etc. I determined that a vase of blue iris was perfect and the only option and I placed the order on 2/9/14. I received a call at 11:45 today, 2/14!, and was told that no florist in the area was able to fill this order. I was offered alternatives but all the options were those that I'd rejected when placing the original order. I wish I'd used FTD.
The 2 customer service reps I spoke with were polite and tried to be helpful.

Initially, after seeing the reviews from all the satisfied customers, and seeing that Flowersfromyou was on CBS news, I decided to order flowers for my sister. After the flowers were delivered and my sister sent me the picture of the actual flowers that she received, I was shocked. I am extremely disappointed; I immediately emailed Flowersfromyou, and provided a picture of the arrangement delivered, versus the advertised item on the site. The response was " we apologize for your disappointment, here is a $10.00 coupon, florist is very sorry also". I decided to call the next morning to the customer service line; the level of customer service is even more disappointing than the delivery. I asked that the flowers be re-delivered, I was advised that was NOT going to be done, thus I could get another gift certificate, or a refund of my service fee. I was advised that regardless of the picture I sent, that the flowers I ordered which were red and pink roses were delivered, therefore a re-delivery would be the exact same item that was delivered before. Stating "you ordered red and pink roses and that's what was delivered". Points taken, yes, indeed 2 red roses were delivered along with 2 pink ones and filler. Not an actual arrangement advertised or something comparable to it. Honestly, I didn't expect the exact same thing delivered as it was on the website, as flowers can vary from florist to florist, and the high demand of V-Day is understandable. However, it really comes down to principal, and the way that this was handled in order to make an unsatisfied customer into one that could possibly continue using their service. The lack of concern is what was most disappointing. Again, this all is about principal, and how poorly this situation was handled.

Ordered on 2/11 for 2/14 delivery - confirmed for 2/14 delivery by UPS or FedEx. 9:30 pm on 2/13 called to tell me won't be delivered until 2/18! Due to a high volume. Really?! If you can't expect and handle a high volume on one of the busiest holidays - then stay out! Was told a full refund would be given. Really?! I'd expect nothing less since I did not receive product as promised. So night before the big day, I'm scrambling to find a local florist able to deliver something. Will never attempt to use this company again nor will I recommend.