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From the business
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Had a hard time finding out where the del truck was and they tried to call then and there was no answer and was told they would call me back never did and the flower didn't look as nice as the one we order from a different company for less money.The lady on the phone did try to help but just seemed to not really care
I loved finding the free shilling and this is why I ordered with you.
I ordered a Best Wishes Bouquet, and upgraded to the best, called Premium@ $49.00. I also ordered a Graduation mallard balloon@ $5.00 and one purple balloon@ $3.00. I paid an extra $4.99 for "Expedited Fee" and I also paid, $2.99 for "Same Day/Weekend Fee". This was for my sister in law who earned her masters degree. She's not a child and they sent her a Smile Face balloon, (Really!) no purple and the bouquet was half the size that I paid for. I counted the flowers in the picture on the website, and I received a photo from my sister in law. Nothing like it... NOTHING! I called and they refunded $3.00 to my account for the missing purple balloon I paid for! Customer service told me they would email me a $20.00 off coupon for a next purchase. It never came, and I called them back twice! Last call I made was today. I had enough of this company and I was over it! I asked to speak with a supervisor, as I didn't want anything except to tell them I was thinking about all this and I decided to file a complaint with the Better Business Bureau. Also I was going to write a letter to the Corporate Office. After talking to the customer service guy, who would not put me through to a supervisor until I gave him my order number! I've never heard of this kind of service ever. When I was finally put through to a supervisor the first thing he asked me for, you got it... my order number... REALLY! He didn't have it. I was so mad, I told the supervisor this... I want you to take me out of your computer system! I don't want any email or offers from this company ever! I didn't want anything I just wanted him to know I was going to file the complaint against them. After I was finished, he said, I took you out of our system and I just gave you a full refund to your credit card account. OK, I said. It seems they don't want you to write the BBB... wonder why? :) Do NOT do business with this company, trust me YOU WILL regret it!
The breakdown was not visible until the last step. I didn't really like that. Show it on the side throughout my whole process. Thank you!
I don't like the shipping fee that's added at the very end. That fee should be up front.
The shipping and handling charge was a little surprising
Quick good prices
The surprise service fee certainly jacks the price up.
Thanks, great process!
Love your website...straight forward, well organized, easy to navigate.
I really appreciate same day service!
I LOVE HOW FAST AND ACCURATE THE SERVICES IS!
I have shopped for a nice arrangement with a decent delivery charge and found that you have the best deal. Others were as high as over $20 delivery and handling.
Didn't like the surprise shipping & handling charge
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members