From You FlowersReviews 147,199

I did receive an answer telling me that this is an industry standard fee. Okay - no problem. However, please read the commnet. Whether it is an industry standard fee or not - I don't like that all of a sudden, at the last moment, that is what is put into the price. If you know you are going to charge it - let me know prior to the last moment of the purchase. Also, thought it odd that you are asking me if I would recommend you prior to knowing whether or not the product was delivered as advertised. That stated, it was delivered as advertised and was/is very nice.

I don't like all of a sudden having a $15 "service/handlying" fee added to the cost at the very end of the order. It is just a BS add-on and feels very much like bait and switch. Give me your price - don't do a last minute add on

I had paid for same day delivery and was called in the afternoon on this day to tell me that it was not going to be possible. The customer service agent convinced me to have it delivered the next day instead of canceling the order. He removed the same day delivery charge and gave me a coupon for $20 off my next order. The next day, I received a call at 7:30 am from a local florist to ask me if I could have the order delivered to a different address, since she did not want to pay to park to bring in the delivery. She said that parking was a hassle, and delivering to the address I requested was not possible for her. She asked me how much I paid and said she was going to reject the order. The order was finally given to a florist who delivered later in the day.