From You FlowersReviews 147,211

I ordered three orders for my wife and daughters. My daughters received theirs (out of the area) with confirmation they had been delivered. I also received confirmation they had delivered my wife's. When we got home they were not anywhere. I called immediately and they would call the local florist and get them delivered the next day. At 10:30 the next day I called and they repeated the promise to have them delivered that day and they would call me back. I never received any call or notification and nothing was delivered. I should have looked here for the complaints because this seems to be common. I will get a refund and will never use this company again.

I purchased the ice cream cone cakes as a birthday gift for a friend. She was thrilled! I thought there were only 4 in the package, but there were actually 8 mini cakes. I do feel that $55 is too much for only a few bites of cake though I am happy there was more than expected... I believe this item comes from an outside company, so fromyouflowers.com may not have control over the price of this item. I tried to apply credits, coupons, etc to bring the price down, but when I spoke to customer service, I was told that I cannot discount a discounted item. This defeats the purpose of offering a "coupon valid on the entire site".
I would like to say Thank You for making her day! Your company offers a variety of items & I enjoy using your site.

I have used this company in the past with no issues. I order my flowers for Valentine's Day several days ago. I ordered online just as I did the year before. No where on the page does it indicate that the flowers will be shipped in a box. I had expected that the would be hand delivered just like last year. So, today I call customer service. She says that I have an option to choose UPS or hand delivery. So I walk through the online sale with her. She proved herself wrong; there is not a single place that explains the flowers will come in a box. Then she uses another excuse, saying the florist in the area of the delivery was maxed out on orders and couldn't deliver. I asked why I was not notified; she had no answer. Then she asks a manager. Finally she shows me a separate tab that brings you to another page that needs to be clicked on that is BELOW the "continue" box on the checkout page. It says that "some" flowers may come in a box via UPS. The agree to refund me $5 and give me a gift card for my next order. Why would I want to order again? This is simply bad business.

Now, hours later, my girlfriend sends me pictures of the flowers; they look horrible; not even close to the picture on the website.

Here is a link to the picture:

http://imageshack.com/a/img661/8735/rJV69A.jpg

Hi there,
Last Sunday night I placed an order for flowers to be delivered to a residence Monday morning.
I received a call from FromYou Monday morning that the flowers would not make it by today, but hopefully by Tuesday. She also said I'd get some credit but I really didn't care about that. I specifically wanted them delivered Monday Because the residents would be home, and wouldn't be home Tuesday. She said with my permission they would just leave it on the door step (?) exposed to elements and passerby... When I asked her if she could make it a late day delivery she said "sure" and never specified or asked a time...
At this point I was slightly annoyed but happy they would be receiving their favorite flower: sunflowers!

Anyway, that Monday the residents DID receive their flowers which I was ecstatic to hear among all the confusion. Until I was sent a picture.

The left picture being on the website. I understand there is no way to completely replicate the photo, and some flowers are out of season. But the big selling point was the sunflowers... Those clearly aren't even remotely similar to sunflowers. And the vase appears stubby in comparison to the grand, raffia covered one you offer.

I was irked but whatever, the residents were happy. BUT then, Tuesday morning my phone rang yet again from FromYou. They were under the impression the arrangement still hadn't been sent, and that when it did it wouldn't be sunflowers. (I wish they told me that Monday?!?!) I laughed and told her they did in fact get the flowers and I was disappointed they weren't worth what I paid for since they didn't get the stupid sunflowers. She sounded confused, said "okay we won't send them again" No apology, no credit, no refund, no nothing.

Anyway, that's the last time I'm
Ever ordering from FromYou. Clearly the communication between this service and the local florist is not there. I truly feel like the yellow daisy looking flowers in the dinky stubby case weren't the high price I paid.

Signed,
Feeling Duped