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From the business
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Amazing company!
No blue flowers :(
If this is done today as promised, I will surely use your site often.
Easy and nice experience:-)
This was the first time I used this service for a surprise delivery. Everything went very well and my friend was very happy with my gift.:-)
The flowers were diying
Beautiful flowers delivered within hours of placing my order!
A little on the pricey side at checkout, but all in all, okay. I didn't get to see the end product, but the receiver was very happy!
It was good
It was good. Ordered at 11 am and was delievered by 130 that day
It was super fast and easy! Same day delivery was great!
The flowers were delivered promptly and were fresh and pretty
Many thanks.
Nice product and good service
When I spoke on the phone to customer service about delivery expedited fees, the woman was very rude. She was in a hurry and rushed me off the phone.
You need to make some adjustments to your survey. The questions imply that I sent the flowers to myself, in all actuality, all of flowers/plants/gifts I send are gift for hospitalizations or funerals. Your survey should included an option that would inform you that the flowers were a gift. I really don't have any way to rate the delivery, quality of flowers, etc.
Easy & fast
Small bouquet
It is great, i am planning to order from you in the near future, thank you
I thought I would receive an email confirmation of my order and had inadvertently closed the website w/out getting my order number, so could not track my order. Tried calling customer service to no avail. The flowers did arrive at my wife's office w/in the prescribed time, so all's well that end's well.
Dear Ms. Wilson,
Thank you for contacting us. We are so sorry to hear of your disappointment with our company. We appreciate you giving us the opportunity to resolve the issue and make it right. For that reason, we are issuing you a 25% refund off of the product. Please allow 1-3 business days for the credit card company to post the refund to your account. We have also informed the delivering florist of the complaint, and they asked that we extend their apologies to you as well.
We can't apologize enough that our service did not meet your expectations. If there is anything more we can do, please do not hesitate to contact us. Thank you, and once again, please accept our apologies.
Sincerely,
John L.
From You Flowers
Customer Service
Email: *******@fromyouflowers.com
Toll Free Number: *******853
-----Original Message-----
From: Wilson, Colette M (*******@baml.com)
Sent: May 6,2015 4:44:27 PM
Subject: RE: Order #******* (#**************-7243)
You could tell by the photo's that this was not filled to "value".
Did you see the pictures? I would rather get $15 refund than a gift certificate.
Confused with the rational
Colette M. Wilson
-----Original Message-----
From: From You Flowers [mailto:*******@fromyouflowers.com]
Sent: Wednesday, May 06,2015 3:39 PM
To: Wilson, Colette M
Cc: Wilson, Colette M
Subject: RE: Order #******* (#**************-7243)
Dear Ms Wilson,
Thank you for contacting From You Flowers. We have received your message expressing your dissatisfaction with the arrangement received. All items are subject to slight substitution according to local availability. This arrangement was filled to valued but was missing ribbons Therefore, we are issuing you a $15 gift certificate via email to redeem at any time on a future purchase. You will receive this gift certificate within 1-3 business days. We have also informed the delivering florist of the complaint, and they asked that we extend their apologies to you as well.
Thank you and once again, please accept our apologies.
Sincerely,
Dan B.
>From You Flowers
Customer Service
Email: *******@fromyouflowers.com
Toll Free Number: *******853
-----Original Message-----
From: Wilson, Colette M (*******@baml.com)
Sent: May 6,2015 3:26:33 PM
Subject: Order #*******
Good Afternoon - I just received the flowers I ordered for my boss - and I have to say - I am extremely disappointed.
I spent close to $70 and what she received is not what I expected. Paid more for bigger/better, and as you can see by the pictures - I did not get what I paid for.
Very very disappointed...- there were no ribbons, no ruffles, and just a couple green flowers to accentuate.
Premium definition:
Premium orders contain even more blooms and are designed with greater selectivity in floral variety.
What I Ordered: What I got:
[cid:*******@01D*******.*******C0]
Colette M. Wilson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members