From You FlowersReviews 147,210

Flowers were entered on 6/18 to be delivered on 6/19. An extra charge was agreed to have flowers delivered by noon on the 19th. Someone called on the 19th to let us know they could not get a delivery that date - would I be okay with the next day delivery. The extra delivery charge was not even offered to be credited. Told them yes but that they need to be delivered before noon. I was assured so. The flowers were not delivered until close to 1:00 as she was being checked out of the hospital. The flowers were beautiful and included an apology for not getting to her the day before. However, the balloon I paid extra for was pretty much deflated. Do, overall, not a good experience.

I've ordered from your website about 3-4 times so far because I find it convenient and easier to navigate than other websites. I also have seen how beautiful the flower arrangements are in person. My only complaint is price. It starts out reasonable because what you don't realize is the price you see first is for small or average size arrangements and you don't know that there are deluxe versions too so I become insecure and think the smaller size might look cheap so then I upgrade to deluxe, then I'm debating whether to upgrade to a nicer vase and before you know it the flowers that are on sale for a discount of $36 now becomes $71.
This won't stop me from ordering but I won't order as many times as I would like to throughout the year. It ends up cheaper to buy a present instead.

While I appreciate the steps taken to fix the error on my order, I am not happy with the quality or time it took for these flowers to be delivered. I paid expediting and same day fees each on two separate orders to have them delivered for a family member who just found out she had breast cancer. One order was not delivered the promised day at all, but I was upgraded to the next size and refunded for any additional delivery charges. The other order arrived but looked nothing like the picture of the bouquet I selected. The vase wasn't even close to what I ordered, nor the color of the flowers. On another note, the cards were switched, causing much confusion and disappointment on more than one sender's behalf. Although it wasn't a completely awful situation, I will not order from this website again due to so many errors on two very very simple orders. 1-800 Flowers has never disappointed, and I am willing to pay their prices for quality and on time deliveries.

-Jordan Abbott

Paid for noon delivery and it didn't happen. I called at 1:30 and they said the flowers would be delivered in 30 minutes. The florist called my girlfriend at the hotel she works at (flowers were supposed to be a surprise) to "make sure" she would be available to sign for them since she was the only one who could sign for them. She's very busy at work everyday and she delayed starting a couple large projects she needed to do so she could be available. The flowers were given to the concierge at 3pm with no phone call. Horrible experience. Never using this service again.