From You FlowersReviews 147,211

Should have known better and usually I do... However, the past 2 weeks at work have been super busy. I ordered some flowers for a customer who's pet recently passed away. The flowers were suppose to arrive today but were delayed with no new information on when they should arrive. I called the company to see if they could send me a new arrangment, since my current arrangment was sitting in a truck, who knows where. The customer service I recieved was terribble. The gentleman I spoke with said that he isn't UPS and he couldn't make the flower arrive sooner... He then told me that he would be happy to place a new order for me. I told him I already paid for flowers and I will not pay for more, I want the flowers I ordered delivered on the day I requested, if he can't make that happen then I would take a refund and shop somewhere else. Long story short, after waiting on hold for 12 minutes, he finally got approval to have another arrangment sent with guaranteed same day delivery. I thanked him and went on about my day. The flowers arrived and I thought it was a practical joke. I waited for the lady to come back with the real arrangment but she never did. This is what I paid $66.00 for. I called customer service and after 24 minutes of being passed around to 3 different people, I finally spoke with someone who agreed to refund me. I am beyond mortified with my experience and will never again order flowers on line, especially Fromyouflowers.com