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From You Flowers

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.

We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.


fromyouflowers.com
Founded in 2002
Old Saybrook, CT, United States
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From You Flowers Reviews Summary

The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.

This summary is generated by AI, based on text from customer reviews

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1,334,817 reviews

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Amelia b.
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The flowers I ordered and the flowers my friend received (she sent me a picture) are not the same. It appears the quantity of the bouquet is a lot less than what I ordered.
If you would like the pics of delivered flowers to contact the florist please advise.

Date of experience: April 27, 2017
LisaJayne S.
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I like this much better than 1-800-flowers
April 27, 2017

I like this much better than 1-800-flowers

Date of experience: April 27, 2017
PhyllisAnn O.
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Considering I ordered them the day before, and it was a one day wake, I thought they would have been delivered in the morning. They got there just in time for the evening session. That was a bit of a disappointment.

$15 for handling fee, on top of another three dollars for same day delivery is a bit much, considering I ordered them the afternoon before.

Overall, I was satisfied.

Date of experience: April 26, 2017
karen C.
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This is the first time I ordered from your company. I ordered with you because you guaranteed same day delivery within 4 hours. I paid extra for the delivery. The flowers were not received by my mom until 1230p the next day. She was in the hospital which is why they may have been slow on the delivery, but it was verified they did not arrive the same day as I ordered them.

In addition, the ad does not state anything about a handling fee and it is not seen until you are all the way thru the order process.

Date of experience: April 26, 2017
karen M.
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Fantastic
April 27, 2017

Fantastic

Date of experience: April 26, 2017
SS J.
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Flowers arrived quickly and were well appreciated by the recipient. Purchase process was easy but it would be helpful to see the delivery fee before the review page.

Date of experience: April 26, 2017
Elias M.
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Easy and quick
April 27, 2017

Easy and quick

Date of experience: April 26, 2017
Suz K.
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Did not anticipate the delivery charge of that amount; it only appears in the last screen. May have affected my item selection.

Date of experience: April 26, 2017
Ronald E.
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An easy online experience and gift was delivered on time and as expected.

Date of experience: April 26, 2017
Lisa D.
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The flowers that were supposed to be delivered today were not. I cancelled the order and was promptly issued a refund. I do understand that things happen, the customer service was swift and courteous. Thanks!

Date of experience: April 26, 2017
Cynthia L.
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Thank ypu
April 27, 2017

Thank ypu

Date of experience: April 26, 2017
amy r.
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YOUR HANDLING FEES ARE FAR TOO EXPENSIVE
April 27, 2017

YOUR HANDLING FEES ARE FAR TOO EXPENSIVE. I NORMALLY USE A COMPANY WITH SAME DAY DELIVERY WITH NO HANDLING OR DELIVERY FEES BUT TRIES YOUR COMPANY BASED ON A FRIENDS RECOMMENDATION. I WAS IN A HURRY & could not go through the process again with another company. Th3n the flowers were not delivered on the day re1uested after I paid for same day delivery. The worst service

Date of experience: April 26, 2017
Angie S.
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Everything was good until my daughter sent me a picture of the basket I ordered and it looked nothing like what I chose online. The basket online was beautiful and off white. My daughter received a dark brown Easter looking basket with a handle and grass under the candy. The candy bars were spaced very far apart and just looked like a kid made it. If I would have known that It wouldn't look anything like the online picture then I would have made myself. Not sure what florist sent this out but didn't do a very good job on this particular item.

Date of experience: April 26, 2017
Angela M.
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Easy to navigate
April 27, 2017

Easy to navigate. Hard to rate items received since I was the sender & not the receiver. The receipent called to thank me & seemed pleased with the product.

Date of experience: April 26, 2017
gail J.
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Thank you for the friendly website
April 27, 2017

Thank you for the friendly website. It was a pleasure to buy from you.

Date of experience: April 26, 2017
jean i.
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Quick and easy, great selection!
April 26, 2017

Quick and easy, great selection!

Date of experience: April 26, 2017
Ang C.
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I ordered and upgraded my bouquet and my mom ordered a similar bouquet that was far cheaper and the side by side of the two orders was dramatic. As in mine looked basic and cheap and her order ($40 cheaper) looked like the premium upgrade I was shown in the picture and anticipated receiving... needless to say I was a bit disappointed in my purchase...

Date of experience: April 26, 2017
Joanne P.
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Completely satisfied customer
April 26, 2017

Completely satisfied customer. Thank you.

Date of experience: April 26, 2017
Mariel B.
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So far this is my first time so I hope my mother's gift goes all well.I thought they were going to be a bit bigger an really pretty and they were just small that all but I really kind of like them

Date of experience: April 26, 2017
Michael P.
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Need to put the service charge on your website
April 26, 2017

Need to put the service charge on your website.

Date of experience: April 26, 2017