From You FlowersReviews 147,187

Purchased some flowers for my sister that were to be delivered on Saturday, Dec 19th (her birthday). I ordered them Thursday, the 17th. I awaited a delivery confirmation Saturday and finally received one around 6:22PM. Email from From You Flowers said that they were delivered. I called my sister, excitedly, just to be informed that they were not delivered. I called the company (on the 19th) and was told again that they were delivered. I informed them that this was not the case and they said they would "get back to me". On the 20th, they called me back with the same comments. It was delivered. This is not possible, there is reception in the front and they never saw any attempt at delivery. I was put on hold and was then told, "nobody answered the door", "they couldn't find the address", & "nobody answered the phone". After informing her that there is not only a 24/7 mailroom, there is also a 24/7 person at the gate. And my sister has no missed calls. On top of it, if there were multiple issues, why was the order marked delivered when it clearly was not? So finally they say they will send my order out on Monday. After waiting all day for the delivery, I call again to see what is going on. I was assured the order would be rushed out first thing Monday morning. After sitting on hold, yet again, they tell me my order will be delivered by 6pm (it was already 430). At this point I was so frustrated that I simply demanded a refund. There is no reason my order was not delivered ESPECIALLY after being marked as so. This company is a joke. They attempted to call me a liar. They never intended to deliver the flowers. The customer service was not polite, fast, nor did it resolve anything. Do not use this company.

Did not get what I ordered. Arrangement shape nothing like the picture, colors not like the picture, vase not like the picture. After checking the tracking that said delivered, found it was not delivered. After I called company they delivered it about 9 at night. Order was placed several days in advanced. First 2 orders no problem, this order was a mess. Called to address this issue, they said they would take 20.00 off and a 15% coupon. I will not be using the coupon and would not recommend them.

I ordered flowers for my sister she was in the hospital awaiting surgery and I expedited flowers from this company so they would be there within 4 hours 10 hours later I got an email stating they could not deliver them that the hospital would not accept them which was incorrect contact to the hospital and they said no we except flowers nobody had tried to deliver any today so contacted the Flower Company they said they would refund my expedited fee and redeliver them tomorrow I agreed as long as they could get them there by 10 a.m. they proceeded to tell me if the window was 10 to 5 I said that is unacceptable since the arrangement had already supposedly been made there shouldn't be any issues of redelivery in the morning I contacted me this morning at 10 a.m. and said that they tried delivery again and the hospital would not accept the flowers again again I called the hospital right to the front desk they said there has been no flowers deliveries at all today my other sister also ordered flowers and is going through the same thing this is not right has it is my sister in the hospital can't have any buddy in there with her due to covid-19 so we wanted something personable delivered to her and they said flowers were fine as long as she was not in the ICU which is not not happy with their service I think they're pretty much a joke since I have so many complaints on the Better Business Bureau website all in all I wouldn't do business with this company I hope nobody does as you can't rely on them thank you Don

I'm not sure where all those positive reviews are coming from, maybe they paid for them, but this is the most awful company I had to deal with! I ordered a next day delivery for balloons for my colleague from the whole team and paid extra not only for the next day delivery but also for a morning delivery!
By 1PM it wasn't delivered and nobody send me ANYTHING about it! I had to contact them and then they informed me that they're working on it and it'll be delivered that day. AT 4PM THEY MESSAGED AGAIN this time telling me that they won't be able to deliver that day because they couldn't find a florist to do it? They couldn't tell me that before 4PM so I could find alternative? Right now I'm still waiting for the delivery. DO NOT TRUST THIS COMPANY

I ordered flowers to be delivered to my Daughter after giving birth to my granddaughter on Monday. Flowers were never delivered. When I called to follow up, I was told that they could not find a local florist to deliver to that address! It's a place of business! If they cannot deliver there, then WHERE can they deliver to? After several calls and many hours on the phone, I was offered a full refund AND a complimentary arrangement. It is now Thursday, and still no arrangement or refund! I will be reporting them to the Better Business Bureau! THIS IS A SCAM!

I have to admit, I have never gathered such a bad exprience, as i did with "Frommyflowers". There was a delivery delay, despite prebooking a delivery for a special occasion. The order was made for the 4th of Dec, in the end - as a "matter of apology", stuff mentioned flowers would be delivered by the end of Dec?, in the worst scenario they will offer me a Gift Certificate for 10$? They ignore my emails, my request for money refund!

I dont reccommend you this service! You, as a customer, cannot rely on their professionalism.

The surprise $14.99 delivery charge (also called a charge for 100% satisfaction) was a bitter pill to swallow, but the topper for me was their apparent lack of any flowers with which to make arrangements.
My first selection was unavailable, So I selected from the arrangements that they recommended, gave them my payment info and scheduled the delivery. The next day I received an email saying that their recommendation was also unavailable.
Sorry, but that service kinda sucks.