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FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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Fast shipping. Good communication. All around exelent experience. Will do more business in the near future. Thank you.
Product arrived on time in good shape. Will use this company again.
Hard item to find(only two vendors I could find online), decent price, shipping decently priced and arrived according to the promised ship date range.
I ordered the 40oz Insulated Water Bottle Holder. The zipper slider/pull tab broke apart. The replacement sent to me failed in the same manner.
After the second item failed, I contacted customer service twice over the course of as many weeks. They have yet to respond.
Image: http://i.imgur.com/Fe17sFs.jpg
Received the two elbow fittings that I required for the installation of my Everpure water filter, which were not available at Home Depot. They arrived in a reasonable amount of time, as well as were exactly what I required. I also received prompt tech support by email. Would do business with FreshwaterSystems again.
I had clearance problems with the wall mounted water cutoff valve behind my fridge. The part I ordered allowed me to push the fridge close to the wall and not damage the 1/4 inch water hose and adapter fittings. Thanks for making my job easier and less worries about water leaks.
We use your filters in our Olympia (Zamboni) machine at the ice rink. It is used to cut the ice and refresh the surface during breaks. With the filteration system we get good clean water, which in turn makes good clear ice. That makes for happy skaters!
My experience was good, received everything that was ordered in a timely manner. No problems at all.
Ease of ordering and comparable quality filter to that of Multipure, the manufacturer, make us repeat customers.
They always have what I need and get it to me fast
Bought the piece to replace beeping power supply for my UV max build for my after system only to find out this is a known issue and was sent a defective part with the same beeping. Never buy from them again. #badbusiness
Product was supposed to be in stock then took 4 days to ship out. Order shipped supposedly by FedEx (Smartpost I think) and a tracking number was issued, well a label was printed is what it really said and stayed that way the whole time. Waited several more days but tracking number showed no movement and was told by customer service it probably got put on wrong truck. Few more days go by and still no updates or call backs so canceled order. Found through some reviews this seems to be an issue with you folks so I suggest you clean up your act in the shipping department.
Although the product shipped was in OK condition, the box it was packaged in was not. They need to utilize a better grade cardboard box for shipping.
When I hadn't seen any progress 2 weeks after I had placed my order, I used the internet chat and the person told me that he would make sure that the item I ordered would be shipped out that day, but he didn't know what had happened. After another week with no change in the status on their website, I called customer service and found out the order had been "stuck in a loop" and she had the item on her desk and would ship it out immediately. I told her, "No, I wanted to cancel my order." She said OK, and shortly thereafter I received an email saying my order had been cancelled. A couple of days later, I received an email saying that my order had been shipped. I replied that I did not want the item ( I had since ordered it from Amazon and received it two days later). She answered that the order had been shipped by FEDEX and sent the recall number. I since have not received the package (GOOD), but have yet to see the refund posted to my credit card (BAD).
Update: received refund (GOOD)
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members